aws_iot: getaddrinfo, error -11 AssetTrackerV2

RE: aws_iot: getaddrinfo, error -11 AssetTrackerV2

Markus Tacker (he/him) — Mon, 04 Apr 2022 08:49:09 GMT

Ok, in that case please contact the vendor of your SIM.

RE: aws_iot: getaddrinfo, error -11 AssetTrackerV2

Waqar Ahmed — Mon, 04 Apr 2022 08:40:58 GMT

Thanks,
I am not using i basis sim. Although i change the sim now it is connecting and working.

but the sim give this problem is not working still I have enough data.
Thanks

RE: aws_iot: getaddrinfo, error -11 AssetTrackerV2

Markus Tacker (he/him) — Mon, 04 Apr 2022 08:36:46 GMT

This shouldn't happen. Please create a new private DevZone case and provide the ICCID of your SIMs so our support can investigate.

RE: aws_iot: getaddrinfo, error -11 AssetTrackerV2

Waqar Ahmed — Mon, 04 Apr 2022 08:32:59 GMT

I am facing issue,
Suddenly the device giving the same error. after month change also the sim have enough data package. Even i reboot the devices.in our fleet two of the device got this problem from 1 April.

RE: aws_iot: getaddrinfo, error -11 AssetTrackerV2

Markus Tacker (he/him) — Thu, 31 Mar 2022 09:22:00 GMT

Please double check that the SIM card you are using has enough data, we see this typically when this is not the case.