The nRF9160 with Hologram SIM connects fine in Minnesota, USA, but not in Winnellie NT, Australia

RE: The nRF9160 with Hologram SIM connects fine in Minnesota, USA, but not in Winnellie NT, Australia

Hakon — Wed, 24 Aug 2022 12:41:43 GMT

[quote user="Atec"]This previously hasn’t worked though.[/quote]

Have you tried to check what the reason for this is? Seems a bit odd. Also, if you can't connect with a Telstra SIM directly, what makes you think that you can use a different SIM card to roam on the same network? Maybe you can try this again, and show the logs if it doesn't work.

RE: The nRF9160 with Hologram SIM connects fine in Minnesota, USA, but not in Winnellie NT, Australia

Marty — Tue, 09 Aug 2022 14:28:30 GMT

My Australian customer replied, "Telstra – they won't talk to us about a hologram SIM unfortunately. Though, as noted, can also try a Telstra sim card directly, ignoring hologram altogether. This previously hasn’t worked though."

My customer is in the North Central region, I'll convert this to public. Hopefully someone has some experience with this.

Thank you,

Marty

RE: The nRF9160 with Hologram SIM connects fine in Minnesota, USA, but not in Winnellie NT, Australia

Marty — Mon, 08 Aug 2022 16:47:29 GMT

Hologram states,

"While we don’t officially have a roaming arrangement with Telstra for Cat-M1 we have seen several Novas and other Cat-M1 devices use that network.

Can you try setting +UMNOPROF to 0 and then attempting a connection. Also, you’ll want to make sure that your SIM is on a global plan and not a US only plan.

Cheers,
Maiky

Please note it is on a global plan.

Telstra, I'll have my customer get their feedback .

My hope was to see if Nordic has any helpful information related to your hardware being approved to work on the Telstra network. I have found in the U.S.A. it is approved for the Verizon network and without an approved Sim card even approved hardware has poor connection performance.

Thank you,

Marty

RE: The nRF9160 with Hologram SIM connects fine in Minnesota, USA, but not in Winnellie NT, Australia

Hakon — Mon, 25 Jul 2022 16:12:58 GMT

Hello,

[quote user=""]I can't confirm Hologram has a roaming arrangement with Telstra[/quote]

Have you tried contacting either Hologram and Telstra and ask about roaming agreements?