Apps from nRF Connect for Desktop don't start after Update (Windows 10)

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

Kazi Afroza Sultana — Tue, 25 Oct 2022 13:55:26 GMT

Hello Tobias,

We got the work around with special characters in username. As it was identified as a problem. You have created a new user without special character for which the installation works, that is also good. Our team will consider this as well for future fixing.

Thanks.

Kazi

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

tbuenger — Mon, 24 Oct 2022 08:22:11 GMT

Hello,

thanks for your help. I created a new non-admin local user on my Windows 10 and installed nRF Connect for Desktop with that user and it works now on that user.

Still I think this is something that should get patched because the old version worked without this problem.

I didn't rename my user folder on my admin user because I didn't want to corrupt my profile and break all other already installed programs...

Tobias

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

Kazi Afroza Sultana — Fri, 21 Oct 2022 09:37:27 GMT

Hello,

If your laptop's username without special characters, then it would be as expected. You can try to change the username and see the consequence.

Thanks.

Kazi

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

tbuenger — Wed, 19 Oct 2022 12:57:06 GMT

I tried again on my own laptop and I'm getting the exact same error in developer console that I got before.

Edit 1: (now on Programmer App version 4.0.1 and nRF Connect SDK version 3.12.0)

Edit 2: When I installed nRF Connect for Desktop version 3.5 I uninstalled the Apps from there and I got the following error:

But then I restarted nRF Connect for Desktop with admin rights and all the apps were listed as uninstalled already.

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

tbuenger — Wed, 19 Oct 2022 12:46:17 GMT

So far I was not able to reproduce the error on my work laptop. I was able to install and update nRF Connect for Desktop + Apps on my work laptop. I will try to reinstall on my own laptop once again... I will reinstall the nRF Connect for Desktop version 3.5 and update from there. This is what I did on my work laptop and it worked.

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

tbuenger — Wed, 19 Oct 2022 08:55:40 GMT

Hello,

Thanks for your reply. I can install the software on a work laptop, run the updates and see what happens there.

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

Kazi Afroza Sultana — Tue, 18 Oct 2022 08:29:28 GMT

Hello,

This path looks ok. is it possible to reproduce this on another windows machine?

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

tbuenger — Mon, 17 Oct 2022 06:07:19 GMT

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

Kazi Afroza Sultana — Tue, 11 Oct 2022 15:28:46 GMT

Hello,

Could you please send a screenshot of the contents in this path?

C:\Users\<User>\AppData\Local\Programs\nrfconnect\resources\

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

Kazi Afroza Sultana — Tue, 11 Oct 2022 15:28:41 GMT

Hello,

Could you please send a screenshot of the contents in this path?

C:\Users\<User>\AppData\Local\Programs\nrfconnect\resources\

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

Kazi Afroza Sultana — Tue, 11 Oct 2022 15:28:41 GMT

Hello,

Could you please send a screenshot of the contents in this path?

C:\Users\<User>\AppData\Local\Programs\nrfconnect\resources\

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

Kazi Afroza Sultana — Fri, 07 Oct 2022 13:23:00 GMT

Hello,

Thanks for this important input. I have notified our respective team and will come back to you after weekend.

Kazi

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

tbuenger — Fri, 07 Oct 2022 08:05:51 GMT

I get the following error:

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

Kazi Afroza Sultana — Fri, 07 Oct 2022 07:07:54 GMT

Hello,

Could you please check if there are any errors in developer console?

You can view it by clicking ctrl + shift + i.

Thanks.

Kazi

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

tbuenger — Wed, 05 Oct 2022 13:57:04 GMT

Hello Kazi,

thank you for your answer. I tried your suggested steps without success. I re-downloaded, re-installed and launched nRF Connect for Desktop with admin rights.I also waited in the loading screen for more than 30 seconds and tried to restart the app. I still have the same problem with the loading screen.

RE: Apps from nRF Connect for Desktop don't start after Update (Windows 10)

Kazi Afroza Sultana — Fri, 23 Sep 2022 21:53:36 GMT

Hello Tobias,

You have to make sure that nRF Connect for Desktop v3.12.0 is installed (can be verified from the top bar of the app)

- Make sure the BLE app is on version v4.0.0

- Opening the BLE app the first time can create the white screen/loader issue. Wait for 30 sec, close and then open the BLE app again.

If it still fails, you can try to uninstall nRF Connect for Desktop from the windows apps settings and download/install it from our website again.

The same steps as above apply after the reinstall.

Thanks.

Best Regards,

Kazi Afroza Sultana