Thingy:91

RE: Thingy:91

helsing — Wed, 21 Dec 2022 12:46:53 GMT

[quote user="MHInv"]I think we can regard this ticket as solved. [/quote]

Great! Please do not hesitate to open another ticket if we may assist with something.

RE: Thingy:91

MInv — Fri, 16 Dec 2022 11:40:35 GMT

Hi,

Yes I have tried to remove it, then add it back again. Both SIM cards are iBasis eSIM cards. I think we can regard this ticket as solved.

Again, thank you for your time and help regarding this ticket!

RE: Thingy:91

helsing — Tue, 13 Dec 2022 14:06:36 GMT

Great to hear that you are connected, and thank you for your patience!

Have you tried removing the SIM card from nRFCloud, and then adding it again later? (I do not know whether this has worked with other SIM cards.)

If you want to, we could dig into why the SIM card did not work. What type of SIM card did you replace the old one with?

RE: Thingy:91

MInv — Tue, 13 Dec 2022 06:41:41 GMT

Hi,

Trying another sim card worked, so there must be an issue with the sim card I tried at first.

For information the blinking did not have longer breaks, and I programmed it with the first of the two hex files you suggested.

My Thingy:91 now sends data to the cloud, so thank you for your time and help!

RE: Thingy:91

helsing — Mon, 12 Dec 2022 14:57:19 GMT

Hi,

The results from the ping test will be interesting.

Have you tried connecting using another SIM-card?

[quote user=""]my device goes directly into blinking green three times[/quote]

Is the device blinking green continuously, or does it have a longer break in between the three green flashes?

Which of the files did you program into the SiP?

thingy91_asset_tracker_v2_2022-09-15_7a358cb7.hex

thingy91_asset_tracker_v2_nbiot_legacy_pco_2022-09-15_7a358cb7.hex

RE: Thingy:91

MInv — Fri, 09 Dec 2022 06:23:22 GMT

Hi, I have not yet tried the ping test, I will update you when I have. Sorry for the late response!

RE: Thingy:91

helsing — Tue, 29 Nov 2022 14:31:43 GMT

Thank you for ruling this out. Did you have any luck with the ping test?

RE: Thingy:91

MInv — Mon, 28 Nov 2022 07:04:32 GMT

Hi,

When checking the nrfCloud sim card section, the sim card should have a good amount of data left.

RE: Thingy:91

helsing — Thu, 24 Nov 2022 13:45:30 GMT

Hi Martha, sorry for the delay.

The last log shows that the device does get a valid IPv4 address from the network so it could be an LTE connection has an issue. Could it be that you are out of data? Could you please check the data plan?

You could also do a pin(Edit: ping) test with the serial_lte_modem sample to confirm and run a test like this:

AT+CFUN=4
AT+CFUN?
AT%XSYSTEMMODE=1,0,0,0
AT+CEREG=5
AT+CFUN=1
AT+CFUN?
AT#XPING="www.google.com",45,5000,5,1000

XPING is only supported by serial_lte_modem sample and does not work with at_client.

RE: Thingy:91

helsing — Tue, 22 Nov 2022 14:08:01 GMT

Thank you for the longer log. We are looking at this and will get back to you.

RE: Thingy:91

MInv — Mon, 21 Nov 2022 08:36:20 GMT

Yes, I have verified that both the IMEI and PIN were entered correctly, and yes, I also typed "nrf-" prior to the IMEI number when trying to add the LTE device.

Here is the longer version of the log, when using the commands you specify. I have removed some parts, referring to the IMEI number etc. of my device. Hope that is okay.

2022-11-21T07:59:10.280Z DEBUG modem >> AT+CFUN?
2022-11-21T07:59:10.288Z DEBUG modem << +CFUN: 1
2022-11-21T07:59:10.297Z DEBUG modem << OK
2022-11-21T07:59:10.317Z DEBUG modem >> AT+CGSN=1
2022-11-21T07:59:10.326Z DEBUG modem << +CGSN: 
2022-11-21T07:59:10.329Z DEBUG modem << OK
2022-11-21T07:59:10.332Z DEBUG modem >> AT+CGMI
2022-11-21T07:59:10.340Z DEBUG modem << Nordic Semiconductor ASA
2022-11-21T07:59:10.343Z DEBUG modem << OK
2022-11-21T07:59:10.348Z DEBUG modem >> AT+CGMM
2022-11-21T07:59:10.354Z DEBUG modem << nRF9160-SICA
2022-11-21T07:59:10.356Z DEBUG modem << OK
2022-11-21T07:59:10.358Z DEBUG modem >> AT+CGMR
2022-11-21T07:59:10.365Z DEBUG modem << mfw_nrf9160_1.3.2
2022-11-21T07:59:10.366Z DEBUG modem << OK
2022-11-21T07:59:10.367Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.3.2] SerNr: 
2022-11-21T07:59:10.368Z DEBUG modem >> AT+CEMODE?
2022-11-21T07:59:10.376Z DEBUG modem << +CEMODE: 2
2022-11-21T07:59:10.378Z DEBUG modem << OK
2022-11-21T07:59:10.384Z DEBUG modem >> AT%XCBAND=?
2022-11-21T07:59:10.394Z DEBUG modem << %XCBAND: (1,2,3,4,5,8,12,13,18,19,20,25,26,28,66)
2022-11-21T07:59:10.395Z DEBUG modem << OK
2022-11-21T07:59:10.401Z DEBUG modem >> AT+CMEE?
2022-11-21T07:59:10.407Z DEBUG modem << +CMEE: 0
2022-11-21T07:59:10.408Z DEBUG modem << OK
2022-11-21T07:59:10.410Z DEBUG modem >> AT+CMEE=1
2022-11-21T07:59:10.415Z DEBUG modem << OK
2022-11-21T07:59:10.418Z DEBUG modem >> AT+CNEC?
2022-11-21T07:59:10.423Z DEBUG modem << +CNEC: 16
2022-11-21T07:59:10.426Z DEBUG modem << OK
2022-11-21T07:59:10.429Z DEBUG modem >> AT+CNEC=24
2022-11-21T07:59:10.434Z DEBUG modem << OK
2022-11-21T07:59:10.436Z DEBUG modem >> AT+CGEREP?
2022-11-21T07:59:10.442Z DEBUG modem << +CGEREP: 1,0
2022-11-21T07:59:10.444Z DEBUG modem << OK
2022-11-21T07:59:10.447Z DEBUG modem >> AT+CIND=1,1,1
2022-11-21T07:59:10.453Z DEBUG modem << OK
2022-11-21T07:59:10.456Z DEBUG modem >> AT+CEREG=5
2022-11-21T07:59:10.461Z DEBUG modem << OK
2022-11-21T07:59:10.464Z DEBUG modem >> AT+CEREG?
2022-11-21T07:59:10.472Z DEBUG modem << +CEREG: 5,2,"09CC","0210E116",7
2022-11-21T07:59:10.474Z DEBUG modem << OK
2022-11-21T07:59:10.480Z DEBUG modem >> AT%CESQ=1
2022-11-21T07:59:10.484Z DEBUG modem << OK
2022-11-21T07:59:10.489Z DEBUG modem >> AT+CESQ
2022-11-21T07:59:10.497Z DEBUG modem << +CESQ: 99,99,255,255,25,53
2022-11-21T07:59:10.498Z DEBUG modem << OK
2022-11-21T07:59:10.507Z DEBUG modem >> AT%XSIM=1
2022-11-21T07:59:10.512Z DEBUG modem << OK
2022-11-21T07:59:10.514Z DEBUG modem >> AT%XSIM?
2022-11-21T07:59:10.521Z DEBUG modem << %XSIM: 1
2022-11-21T07:59:10.523Z DEBUG modem << OK
2022-11-21T07:59:10.529Z DEBUG modem >> AT+CPIN?
2022-11-21T07:59:10.535Z DEBUG modem << +CPIN: READY
2022-11-21T07:59:10.537Z DEBUG modem << OK
2022-11-21T07:59:10.543Z DEBUG modem >> AT+CPINR="SIM PIN"
2022-11-21T07:59:10.557Z DEBUG modem << +CPINR: "SIM PIN",3
2022-11-21T07:59:10.558Z DEBUG modem << OK
2022-11-21T07:59:10.562Z DEBUG modem >> AT+CIMI
2022-11-21T07:59:10.569Z DEBUG modem << 
2022-11-21T07:59:10.570Z DEBUG modem << OK
2022-11-21T07:59:10.571Z INFO IMSIdentity: 
2022-11-21T07:59:11.477Z DEBUG modem << +CGEV: ME PDN ACT 0,0
2022-11-21T07:59:11.482Z DEBUG modem << +CNEC_ESM: 50,0
2022-11-21T07:59:11.486Z DEBUG modem << %MDMEV: SEARCH STATUS 2
2022-11-21T07:59:11.486Z DEBUG modem << +CEREG: 5,"09CC","0210E116",7,,,"11100000","11100000"
2022-11-21T07:59:11.492Z DEBUG modem >> AT+CGDCONT?
2022-11-21T07:59:11.493Z DEBUG modem << +CIND: "service",1
2022-11-21T07:59:11.494Z DEBUG modem << +CIND: "roam",1
2022-11-21T07:59:11.495Z DEBUG modem << %XTIME: "40","22111270952140","00"
2022-11-21T07:59:11.502Z DEBUG modem << +CGDCONT: 0,"IP","ibasis.iot","",0,0
2022-11-21T07:59:11.504Z DEBUG modem << OK
2022-11-21T07:59:11.512Z DEBUG modem >> AT+COPS=3,2
2022-11-21T07:59:11.517Z DEBUG modem << OK
2022-11-21T07:59:11.521Z DEBUG modem >> AT+CGACT?
2022-11-21T07:59:11.528Z DEBUG modem << +CGACT: 0,1
2022-11-21T07:59:11.529Z DEBUG modem << OK
2022-11-21T07:59:11.532Z DEBUG modem >> AT+COPS?
2022-11-21T07:59:11.540Z DEBUG modem << +COPS: 0,2,"24202",7
2022-11-21T07:59:11.542Z DEBUG modem << OK
2022-11-21T07:59:11.546Z DEBUG modem >> AT%XCBAND
2022-11-21T07:59:11.552Z DEBUG modem << %XCBAND: 20
2022-11-21T07:59:11.553Z DEBUG modem << OK
2022-11-21T07:59:11.559Z DEBUG modem >> AT+CGDCONT?
2022-11-21T07:59:11.569Z DEBUG modem << +CGDCONT: 0,"IP","ibasis.iot","",0,0
2022-11-21T07:59:11.570Z DEBUG modem << OK
2022-11-21T07:59:11.576Z DEBUG modem >> AT+CGACT?
2022-11-21T07:59:11.582Z DEBUG modem << +CGACT: 0,1
2022-11-21T07:59:11.583Z DEBUG modem << OK
2022-11-21T07:59:12.524Z DEBUG modem << [00:00:05.210,052] [1;33m<wrn> modem_module: Event: PDP context 0, PDN type IPv4 only allowed[0m
2022-11-21T07:59:12.525Z DEBUG modem << [00:00:05.221,771] [0m<inf> app_event_manager: MODEM_EVT_LTE_CONNECTED[0m
2022-11-21T07:59:12.526Z DEBUG modem << [00:00:05.222,351] [0m<inf> app_event_manager: MODEM_EVT_LTE_PSM_UPDATE[0m
2022-11-21T07:59:12.527Z DEBUG modem << [00:00:05.223,388] [1;33m<wrn> cloud_module: Cloud connection establishment in progress[0m
2022-11-21T07:59:12.527Z DEBUG modem << [00:00:05.223,388] [1;33m<wrn> cloud_module: New connection attempt in 32 seconds if not successful[0m
2022-11-21T07:59:12.528Z DEBUG modem << [00:00:05.223,541] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-21T07:59:12.528Z DEBUG modem << [00:00:05.229,736] [0m<inf> app_event_manager: DATA_EVT_DATE_TIME_OBTAINED[0m
2022-11-21T07:59:18.728Z DEBUG modem << +CSCON: 0
2022-11-21T07:59:19.067Z DEBUG modem << +CSCON: 1
2022-11-21T07:59:26.162Z DEBUG modem << +CSCON: 0
2022-11-21T07:59:26.537Z DEBUG modem << +CSCON: 1
2022-11-21T07:59:33.913Z DEBUG modem << +CSCON: 0
2022-11-21T07:59:34.068Z DEBUG modem << +CSCON: 1
2022-11-21T07:59:41.449Z DEBUG modem << +CSCON: 0
2022-11-21T07:59:42.493Z DEBUG modem << [00:00:35.227,416] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-21T07:59:43.608Z DEBUG modem << +CSCON: 1
2022-11-21T07:59:44.514Z DEBUG modem << [00:00:37.223,571] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT[0m
2022-11-21T07:59:44.515Z DEBUG modem << [00:00:37.224,121] [1;33m<wrn> cloud_module: Cloud connection establishment in progress[0m
2022-11-21T07:59:44.516Z DEBUG modem << [00:00:37.224,151] [1;33m<wrn> cloud_module: New connection attempt in 64 seconds if not successful[0m
2022-11-21T07:59:44.518Z DEBUG modem << [00:00:37.224,304] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-21T07:59:50.969Z DEBUG modem << +CSCON: 0
2022-11-21T07:59:51.107Z DEBUG modem << +CSCON: 1
2022-11-21T07:59:51.312Z DEBUG modem << %CESQ: 55,2,16,2
2022-11-21T07:59:52.354Z DEBUG modem << %CESQ: 55,2,21,3
2022-11-21T07:59:54.374Z DEBUG modem >> AT+CEREG=5
2022-11-21T07:59:54.387Z DEBUG modem << OK
2022-11-21T07:59:58.409Z DEBUG modem << +CSCON: 0
2022-11-21T07:59:58.547Z DEBUG modem << +CSCON: 1
2022-11-21T08:00:05.650Z DEBUG modem << +CSCON: 0
2022-11-21T08:00:06.087Z DEBUG modem << +CSCON: 1
2022-11-21T08:00:08.515Z DEBUG modem << %CESQ: 56,2,26,3
2022-11-21T08:00:09.530Z DEBUG modem >> AT+CFUN=1
2022-11-21T08:00:09.543Z DEBUG modem << OK
2022-11-21T08:00:13.296Z DEBUG modem << +CSCON: 0
2022-11-21T08:00:13.872Z DEBUG modem << %CESQ: 56,2,21,3
2022-11-21T08:00:14.510Z DEBUG modem << [00:01:07.238,616] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-21T08:00:18.031Z DEBUG modem >> AT+CFUN?
2022-11-21T08:00:18.047Z DEBUG modem << +CFUN: 1
2022-11-21T08:00:18.050Z DEBUG modem << OK
2022-11-21T08:00:18.053Z DEBUG modem >> AT+CGSN=1
2022-11-21T08:00:18.069Z DEBUG modem << +CGSN: 
2022-11-21T08:00:18.071Z DEBUG modem << OK
2022-11-21T08:00:18.073Z DEBUG modem >> AT+CGMI
2022-11-21T08:00:18.086Z DEBUG modem << Nordic Semiconductor ASA
2022-11-21T08:00:18.087Z DEBUG modem << OK
2022-11-21T08:00:18.091Z DEBUG modem >> AT+CGMM
2022-11-21T08:00:18.103Z DEBUG modem << nRF9160-SICA
2022-11-21T08:00:18.104Z DEBUG modem << OK
2022-11-21T08:00:18.107Z DEBUG modem >> AT+CGMR
2022-11-21T08:00:18.116Z DEBUG modem << mfw_nrf9160_1.3.2
2022-11-21T08:00:18.116Z DEBUG modem << OK
2022-11-21T08:00:18.117Z INFO Nordic Semiconductor ASA nRF9160-SICA [mfw_nrf9160_1.3.2] SerNr: 
2022-11-21T08:00:18.120Z DEBUG modem >> AT+CEMODE?
2022-11-21T08:00:18.125Z DEBUG modem << +CEMODE: 2
2022-11-21T08:00:18.128Z DEBUG modem << OK
2022-11-21T08:00:18.131Z DEBUG modem >> AT%XCBAND=?
2022-11-21T08:00:18.147Z DEBUG modem << %XCBAND: (1,2,3,4,5,8,12,13,18,19,20,25,26,28,66)
2022-11-21T08:00:18.148Z DEBUG modem << OK
2022-11-21T08:00:18.154Z DEBUG modem >> AT+CMEE?
2022-11-21T08:00:18.169Z DEBUG modem << +CMEE: 1
2022-11-21T08:00:18.171Z DEBUG modem << OK
2022-11-21T08:00:18.173Z DEBUG modem >> AT+CNEC?
2022-11-21T08:00:18.179Z DEBUG modem << +CNEC: 24
2022-11-21T08:00:18.181Z DEBUG modem << OK
2022-11-21T08:00:18.183Z DEBUG modem >> AT+CGEREP?
2022-11-21T08:00:18.190Z DEBUG modem << +CGEREP: 1,0
2022-11-21T08:00:18.191Z DEBUG modem << OK
2022-11-21T08:00:18.194Z DEBUG modem >> AT+CIND=1,1,1
2022-11-21T08:00:18.198Z DEBUG modem << OK
2022-11-21T08:00:18.202Z DEBUG modem >> AT+CEREG=5
2022-11-21T08:00:18.209Z DEBUG modem << OK
2022-11-21T08:00:18.213Z DEBUG modem >> AT+CEREG?
2022-11-21T08:00:18.224Z DEBUG modem << +CEREG: 5,5,"09CC","0210E116",7,,,"11100000","11100000"
2022-11-21T08:00:18.226Z DEBUG modem << OK
2022-11-21T08:00:18.230Z DEBUG modem >> AT+COPS=3,2
2022-11-21T08:00:18.239Z DEBUG modem << OK
2022-11-21T08:00:18.242Z DEBUG modem >> AT+COPS?
2022-11-21T08:00:18.252Z DEBUG modem << +COPS: 0,2,"24202",7
2022-11-21T08:00:18.254Z DEBUG modem << OK
2022-11-21T08:00:18.259Z DEBUG modem >> AT%XCBAND
2022-11-21T08:00:18.271Z DEBUG modem << %XCBAND: 20
2022-11-21T08:00:18.272Z DEBUG modem << OK
2022-11-21T08:00:18.276Z DEBUG modem >> AT+CGDCONT?
2022-11-21T08:00:18.291Z DEBUG modem << +CGDCONT: 0,"IP","ibasis.iot","",0,0
2022-11-21T08:00:18.293Z DEBUG modem << OK
2022-11-21T08:00:18.298Z DEBUG modem >> AT+CGACT?
2022-11-21T08:00:18.303Z DEBUG modem << +CGACT: 0,1
2022-11-21T08:00:18.304Z DEBUG modem << OK
2022-11-21T08:00:18.308Z DEBUG modem >> AT%CESQ=1
2022-11-21T08:00:18.312Z DEBUG modem << OK
2022-11-21T08:00:18.314Z DEBUG modem >> AT+CESQ
2022-11-21T08:00:18.322Z DEBUG modem << +CESQ: 99,99,255,255,23,56
2022-11-21T08:00:18.324Z DEBUG modem << OK
2022-11-21T08:00:18.326Z DEBUG modem >> AT%XSIM=1
2022-11-21T08:00:18.331Z DEBUG modem << OK
2022-11-21T08:00:18.333Z DEBUG modem >> AT%XSIM?
2022-11-21T08:00:18.338Z DEBUG modem << %XSIM: 1
2022-11-21T08:00:18.340Z DEBUG modem << OK
2022-11-21T08:00:18.343Z DEBUG modem >> AT+CPIN?
2022-11-21T08:00:18.349Z DEBUG modem << +CPIN: READY
2022-11-21T08:00:18.350Z DEBUG modem << OK
2022-11-21T08:00:18.357Z DEBUG modem >> AT+CPINR="SIM PIN"
2022-11-21T08:00:18.377Z DEBUG modem << +CPINR: "SIM PIN",3
2022-11-21T08:00:18.378Z DEBUG modem << OK
2022-11-21T08:00:18.381Z DEBUG modem >> AT+CIMI
2022-11-21T08:00:18.387Z DEBUG modem << 
2022-11-21T08:00:18.388Z DEBUG modem << OK
2022-11-21T08:00:18.389Z INFO IMSIdentity: 
2022-11-21T08:00:47.585Z DEBUG modem << +CSCON: 1
2022-11-21T08:00:48.520Z DEBUG modem << [00:01:41.224,304] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT[0m
2022-11-21T08:00:48.523Z DEBUG modem << [00:01:41.224,853] [1;33m<wrn> cloud_module: Cloud connection establishment in progress[0m
2022-11-21T08:00:48.525Z DEBUG modem << [00:01:41.224,884] [1;33m<wrn> cloud_module: New connection attempt in 128 seconds if not successful[0m
2022-11-21T08:00:48.527Z DEBUG modem << [00:01:41.225,036] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-21T08:00:54.742Z DEBUG modem << +CSCON: 0
2022-11-21T08:00:55.085Z DEBUG modem << +CSCON: 1
2022-11-21T08:01:02.416Z DEBUG modem << +CSCON: 0
2022-11-21T08:01:02.554Z DEBUG modem << +CSCON: 1
2022-11-21T08:01:08.442Z DEBUG modem << %CESQ: 51,2,25,3
2022-11-21T08:01:09.696Z DEBUG modem << +CSCON: 0
2022-11-21T08:01:09.784Z DEBUG modem << %CESQ: 56,2,24,3
2022-11-21T08:01:09.835Z DEBUG modem << [00:02:02.523,498] [0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL[0m
2022-11-21T08:01:09.837Z DEBUG modem << [00:02:02.524,169] [0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, MOD_STAT, NEIGHBOR_CELLS)[0m
2022-11-21T08:01:09.838Z DEBUG modem << [00:02:02.525,115] [0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-11-21T08:01:09.838Z DEBUG modem << [00:02:02.568,298] [0m<inf> app_event_manager: MODEM_EVT_MODEM_STATIC_DATA_READY[0m
2022-11-21T08:01:09.839Z DEBUG modem << [00:02:02.616,699] [0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_READY[0m
2022-11-21T08:01:09.839Z DEBUG modem << [00:02:02.669,830] [0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_READY[0m
2022-11-21T08:01:10.865Z DEBUG modem << %NCELLMEAS: 0,"0210E116","24202","09CC",33,6300,56,57,28,124106,1650,52,43,18,23,100,52,48,20,31,121804
2022-11-21T08:01:10.932Z DEBUG modem << +CSCON: 1
2022-11-21T08:01:11.880Z DEBUG modem << [00:02:04.596,466] [0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_READY[0m
2022-11-21T08:01:11.882Z DEBUG modem << [00:02:04.597,229] [0m<inf> app_event_manager: DATA_EVT_DATA_READY[0m
2022-11-21T08:01:17.207Z DEBUG modem << +CSCON: 0
2022-11-21T08:01:18.514Z DEBUG modem << [00:02:11.238,372] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-21T08:01:46.679Z DEBUG modem << %CESQ: 54,2,19,2
2022-11-21T08:01:51.159Z DEBUG modem << %CESQ: 54,2,24,3
2022-11-21T08:02:27.008Z DEBUG modem << %CESQ: 59,2,24,3
2022-11-21T08:02:32.125Z DEBUG modem << %CESQ: 54,2,20,2
2022-11-21T08:02:46.208Z DEBUG modem << %CESQ: 49,2,21,3
2022-11-21T08:02:55.601Z DEBUG modem << +CSCON: 1
2022-11-21T08:02:56.531Z DEBUG modem << [00:03:49.225,036] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT[0m
2022-11-21T08:02:56.533Z DEBUG modem << [00:03:49.225,585] [1;33m<wrn> cloud_module: Cloud connection establishment in progress[0m
2022-11-21T08:02:56.533Z DEBUG modem << [00:03:49.225,616] [1;33m<wrn> cloud_module: New connection attempt in 256 seconds if not successful[0m
2022-11-21T08:02:56.534Z DEBUG modem << [00:03:49.225,769] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-21T08:03:02.833Z DEBUG modem << +CSCON: 0
2022-11-21T08:03:03.102Z DEBUG modem << +CSCON: 1
2022-11-21T08:03:08.873Z DEBUG modem << %NCELLMEAS: 0,"0210E116","24202","09CC",32,6300,56,50,23,242106,6300,352,40,4,0,6300,42,36,-2,0,240218
2022-11-21T08:03:09.853Z DEBUG modem << [00:04:02.523,498] [0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL[0m
2022-11-21T08:03:09.856Z DEBUG modem << [00:04:02.524,291] [0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS)[0m
2022-11-21T08:03:09.859Z DEBUG modem << [00:04:02.525,238] [0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-11-21T08:03:09.861Z DEBUG modem << [00:04:02.555,328] [0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_READY[0m
2022-11-21T08:03:09.863Z DEBUG modem << [00:04:02.588,012] [0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_READY[0m
2022-11-21T08:03:09.865Z DEBUG modem << [00:04:02.600,067] [0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_READY[0m
2022-11-21T08:03:09.869Z DEBUG modem << [00:04:02.600,799] [0m<inf> app_event_manager: DATA_EVT_DATA_READY[0m
2022-11-21T08:03:10.416Z DEBUG modem << +CSCON: 0
2022-11-21T08:03:10.571Z DEBUG modem << +CSCON: 1
2022-11-21T08:03:17.713Z DEBUG modem << +CSCON: 0
2022-11-21T08:03:17.801Z DEBUG modem << %CESQ: 59,2,24,3
2022-11-21T08:03:18.100Z DEBUG modem << +CSCON: 1
2022-11-21T08:03:19.003Z DEBUG modem << %CESQ: 53,2,24,3
2022-11-21T08:03:19.844Z DEBUG modem << %CESQ: 48,2,23,3
2022-11-21T08:03:25.377Z DEBUG modem << +CSCON: 0
2022-11-21T08:03:25.481Z DEBUG modem << %CESQ: 42,2,18,2
2022-11-21T08:03:26.518Z DEBUG modem << [00:04:19.238,616] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-21T08:03:27.809Z DEBUG modem << %CESQ: 47,2,20,2
2022-11-21T08:05:09.603Z DEBUG modem << %NCELLMEAS: 0,"0210E116","24202","09CC",32,6300,56,55,29,362826,6300,352,38,-5,0,6300,42,36,-9,0,1650,52,41,14,24,100,52,49,21,32,257484
2022-11-21T08:05:09.874Z DEBUG modem << [00:06:02.523,498] [0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL[0m
2022-11-21T08:05:09.877Z DEBUG modem << [00:06:02.524,169] [0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS, GNSS)[0m
2022-11-21T08:05:09.880Z DEBUG modem << [00:06:02.537,811] [0m<inf> app_event_manager: GNSS_EVT_ACTIVE[0m
2022-11-21T08:05:09.881Z DEBUG modem << [00:06:02.538,299] [0m<inf> app_event_manager: GNSS_EVT_AGPS_NEEDED[0m
2022-11-21T08:05:09.882Z DEBUG modem << [00:06:02.538,970] [0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-11-21T08:05:09.883Z DEBUG modem << [00:06:02.539,367] [1;33m<wrn> data_module: Failed to request A-GPS data, error: -13[0m
2022-11-21T08:05:09.884Z DEBUG modem << [00:06:02.539,367] [1;33m<wrn> data_module: This is expected to fail if we are not in a connected state[0m
2022-11-21T08:05:09.884Z DEBUG modem << [00:06:02.592,102] [0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_READY[0m
2022-11-21T08:05:09.885Z DEBUG modem << [00:06:02.628,601] [0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_READY[0m
2022-11-21T08:05:09.886Z DEBUG modem << [00:06:03.334,045] [0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_READY[0m
2022-11-21T08:05:46.341Z DEBUG modem << [00:06:39.053,283] [0m<inf> app_event_manager: GNSS_EVT_TIMEOUT[0m
2022-11-21T08:05:46.343Z DEBUG modem << [00:06:39.053,741] [0m<inf> app_event_manager: GNSS_EVT_INACTIVE[0m
2022-11-21T08:05:46.344Z DEBUG modem << [00:06:39.054,229] [0m<inf> app_event_manager: DATA_EVT_DATA_READY[0m
2022-11-21T08:07:09.280Z DEBUG modem << %NCELLMEAS: 0,"0210E116","24202","09CC",32,6300,56,56,28,482506,6300,352,37,-11,0,6300,42,36,-13,0,1650,52,46,24,24,100,52,48,25,32,257484
2022-11-21T08:07:09.845Z DEBUG modem << [00:08:02.523,498] [0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL[0m
2022-11-21T08:07:09.846Z DEBUG modem << [00:08:02.524,169] [0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS, GNSS)[0m
2022-11-21T08:07:09.847Z DEBUG modem << [00:08:02.536,346] [0m<inf> app_event_manager: GNSS_EVT_ACTIVE[0m
2022-11-21T08:07:09.848Z DEBUG modem << [00:08:02.536,987] [0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-11-21T08:07:09.848Z DEBUG modem << [00:08:02.569,091] [0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY[0m
2022-11-21T08:07:09.849Z DEBUG modem << [00:08:02.599,426] [0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_READY[0m
2022-11-21T08:07:09.849Z DEBUG modem << [00:08:03.015,686] [0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_READY[0m
2022-11-21T08:07:11.563Z DEBUG modem << +CSCON: 1
2022-11-21T08:07:12.523Z DEBUG modem << [00:08:05.225,769] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT[0m
2022-11-21T08:07:12.524Z DEBUG modem << [00:08:05.226,318] [1;33m<wrn> cloud_module: Cloud connection establishment in progress[0m
2022-11-21T08:07:12.526Z DEBUG modem << [00:08:05.226,348] [1;33m<wrn> cloud_module: New connection attempt in 512 seconds if not successful[0m
2022-11-21T08:07:12.527Z DEBUG modem << [00:08:05.226,501] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-21T08:07:18.817Z DEBUG modem << +CSCON: 0
2022-11-21T08:07:31.003Z DEBUG modem << %CESQ: 49,2,15,2
2022-11-21T08:07:31.053Z DEBUG modem << +CSCON: 1
2022-11-21T08:07:31.058Z DEBUG modem << %CESQ: 50,2,20,2
2022-11-21T08:07:37.465Z DEBUG modem << +CSCON: 0
2022-11-21T08:07:42.503Z DEBUG modem << [00:08:35.232,055] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-21T08:07:49.693Z DEBUG modem << +CSCON: 1
2022-11-21T08:07:55.305Z DEBUG modem << +CSCON: 0
2022-11-21T08:08:00.030Z DEBUG modem << [00:08:52.754,882] [0m<inf> app_event_manager: GNSS_EVT_TIMEOUT[0m
2022-11-21T08:08:00.038Z DEBUG modem << [00:08:52.755,340] [0m<inf> app_event_manager: GNSS_EVT_INACTIVE[0m
2022-11-21T08:08:00.039Z DEBUG modem << [00:08:52.755,828] [0m<inf> app_event_manager: DATA_EVT_DATA_READY[0m
2022-11-21T08:09:09.601Z DEBUG modem << %NCELLMEAS: 0,"0210E116","24202","09CC",33,6300,56,57,28,602826,6300,55,46,7,0,6300,54,45,4,0,1650,52,52,21,24,100,52,46,24,33,527404
2022-11-21T08:09:09.840Z DEBUG modem << [00:10:02.523,498] [0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL[0m
2022-11-21T08:09:09.841Z DEBUG modem << [00:10:02.524,169] [0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS, GNSS)[0m
2022-11-21T08:09:09.842Z DEBUG modem << [00:10:02.536,346] [0m<inf> app_event_manager: GNSS_EVT_ACTIVE[0m
2022-11-21T08:09:09.843Z DEBUG modem << [00:10:02.536,987] [0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-11-21T08:09:09.843Z DEBUG modem << [00:10:02.590,240] [0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_READY[0m
2022-11-21T08:09:09.844Z DEBUG modem << [00:10:02.632,415] [0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_READY[0m
2022-11-21T08:09:09.844Z DEBUG modem << [00:10:03.340,850] [0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_READY[0m
2022-11-21T08:09:43.137Z DEBUG modem << [00:10:35.858,276] [0m<inf> app_event_manager: GNSS_EVT_TIMEOUT[0m
2022-11-21T08:09:43.139Z DEBUG modem << [00:10:35.858,734] [0m<inf> app_event_manager: GNSS_EVT_INACTIVE[0m
2022-11-21T08:09:43.139Z DEBUG modem << [00:10:35.859,222] [0m<inf> app_event_manager: DATA_EVT_DATA_READY[0m
2022-11-21T08:09:51.170Z DEBUG modem << %CESQ: 56,2,24,3
2022-11-21T08:10:14.210Z DEBUG modem << %CESQ: 51,2,21,3
2022-11-21T08:11:09.282Z DEBUG modem << %NCELLMEAS: 0,"0210E116","24202","09CC",33,6300,56,56,29,722506,6300,54,43,2,0,6300,55,39,-7,0,1650,52,42,18,24,100,52,47,26,33,527404
2022-11-21T08:11:09.836Z DEBUG modem << [00:12:02.523,498] [0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL[0m
2022-11-21T08:11:09.838Z DEBUG modem << [00:12:02.524,169] [0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS, GNSS)[0m
2022-11-21T08:11:09.838Z DEBUG modem << [00:12:02.536,437] [0m<inf> app_event_manager: GNSS_EVT_ACTIVE[0m
2022-11-21T08:11:09.840Z DEBUG modem << [00:12:02.537,078] [0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-11-21T08:11:09.840Z DEBUG modem << [00:12:02.569,030] [0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_READY[0m
2022-11-21T08:11:09.841Z DEBUG modem << [00:12:02.599,334] [0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_READY[0m
2022-11-21T08:11:09.842Z DEBUG modem << [00:12:03.025,634] [0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_READY[0m
2022-11-21T08:11:44.036Z DEBUG modem << [00:12:36.761,138] [0m<inf> app_event_manager: GNSS_EVT_TIMEOUT[0m
2022-11-21T08:11:44.038Z DEBUG modem << [00:12:36.761,596] [0m<inf> app_event_manager: GNSS_EVT_INACTIVE[0m
2022-11-21T08:11:44.039Z DEBUG modem << [00:12:36.762,054] [0m<inf> app_event_manager: DATA_EVT_DATA_READY[0m
2022-11-21T08:12:43.971Z DEBUG modem << %CESQ: 56,2,24,3
2022-11-21T08:12:47.171Z DEBUG modem << %CESQ: 50,2,19,2
2022-11-21T08:13:09.602Z DEBUG modem << %NCELLMEAS: 0,"0210E116","24202","09CC",33,6300,56,49,21,842826,6300,54,47,16,0,6300,55,39,1,0,1650,52,43,15,24,100,52,52,26,32,527404
2022-11-21T08:13:09.832Z DEBUG modem << [00:14:02.523,498] [0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL[0m
2022-11-21T08:13:09.837Z DEBUG modem << [00:14:02.524,169] [0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS, GNSS)[0m
2022-11-21T08:13:09.837Z DEBUG modem << [00:14:02.536,376] [0m<inf> app_event_manager: GNSS_EVT_ACTIVE[0m
2022-11-21T08:13:09.838Z DEBUG modem << [00:14:02.537,017] [0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-11-21T08:13:09.839Z DEBUG modem << [00:14:02.590,332] [0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_READY[0m
2022-11-21T08:13:09.839Z DEBUG modem << [00:14:02.632,659] [0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_READY[0m
2022-11-21T08:13:09.840Z DEBUG modem << [00:14:03.350,219] [0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_READY[0m
2022-11-21T08:13:43.138Z DEBUG modem << [00:14:35.868,164] [0m<inf> app_event_manager: GNSS_EVT_TIMEOUT[0m
2022-11-21T08:13:43.140Z DEBUG modem << [00:14:35.868,652] [0m<inf> app_event_manager: GNSS_EVT_INACTIVE[0m
2022-11-21T08:13:43.140Z DEBUG modem << [00:14:35.869,110] [0m<inf> app_event_manager: DATA_EVT_DATA_READY[0m
2022-11-21T08:15:09.280Z DEBUG modem << %NCELLMEAS: 0,"0210E116","24202","09CC",33,6300,56,53,25,962506,6300,54,46,11,0,6300,55,43,6,0,1650,52,53,27,24,100,52,45,19,32,527404
2022-11-21T08:15:09.825Z DEBUG modem << [00:16:02.523,498] [0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL[0m
2022-11-21T08:15:09.828Z DEBUG modem << [00:16:02.524,169] [0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS, GNSS)[0m
2022-11-21T08:15:09.830Z DEBUG modem << [00:16:02.536,346] [0m<inf> app_event_manager: GNSS_EVT_ACTIVE[0m
2022-11-21T08:15:09.831Z DEBUG modem << [00:16:02.536,987] [0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-11-21T08:15:09.832Z DEBUG modem << [00:16:02.568,908] [0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY[0m
2022-11-21T08:15:09.833Z DEBUG modem << [00:16:02.599,243] [0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_READY[0m
2022-11-21T08:15:09.833Z DEBUG modem << [00:16:03.035,186] [0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_READY[0m
2022-11-21T08:15:43.543Z DEBUG modem << +CSCON: 1
2022-11-21T08:15:44.492Z DEBUG modem << [00:16:37.226,501] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT[0m
2022-11-21T08:15:44.495Z DEBUG modem << [00:16:37.227,050] [1;33m<wrn> cloud_module: Cloud connection establishment in progress[0m
2022-11-21T08:15:44.503Z DEBUG modem << [00:16:37.227,081] [1;33m<wrn> cloud_module: New connection attempt in 2048 seconds if not successful[0m
2022-11-21T08:15:44.505Z DEBUG modem << [00:16:37.227,233] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-21T08:15:50.657Z DEBUG modem << +CSCON: 0
2022-11-21T08:15:52.164Z DEBUG modem << +CSCON: 1
2022-11-21T08:15:53.072Z DEBUG modem << [00:16:45.816,375] [0m<inf> app_event_manager: GNSS_EVT_TIMEOUT[0m
2022-11-21T08:15:53.075Z DEBUG modem << [00:16:45.816,864] [0m<inf> app_event_manager: GNSS_EVT_INACTIVE[0m
2022-11-21T08:15:53.078Z DEBUG modem << [00:16:45.817,352] [0m<inf> app_event_manager: DATA_EVT_DATA_READY[0m
2022-11-21T08:15:58.338Z DEBUG modem << +CSCON: 0
2022-11-21T08:15:58.555Z DEBUG modem << +CSCON: 1
2022-11-21T08:16:05.938Z DEBUG modem << +CSCON: 0
2022-11-21T08:16:06.084Z DEBUG modem << +CSCON: 1
2022-11-21T08:16:13.217Z DEBUG modem << +CSCON: 0
2022-11-21T08:16:14.473Z DEBUG modem << [00:17:07.231,140] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-21T08:17:09.585Z DEBUG modem << %NCELLMEAS: 0,"0210E116","24202","09CC",34,6300,56,52,24,1082826,6300,54,48,15,0,6300,55,43,5,0,1650,52,53,23,24,100,52,40,18,32,1025324
2022-11-21T08:17:09.804Z DEBUG modem << [00:18:02.523,498] [0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL[0m
2022-11-21T08:17:09.806Z DEBUG modem << [00:18:02.524,169] [0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS, GNSS)[0m
2022-11-21T08:17:09.806Z DEBUG modem << [00:18:02.536,346] [0m<inf> app_event_manager: GNSS_EVT_ACTIVE[0m
2022-11-21T08:17:09.807Z DEBUG modem << [00:18:02.536,987] [0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-11-21T08:17:09.808Z DEBUG modem << [00:18:02.590,209] [0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY[0m
2022-11-21T08:17:09.808Z DEBUG modem << [00:18:02.638,244] [0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_READY[0m
2022-11-21T08:17:09.809Z DEBUG modem << [00:18:03.360,656] [0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_READY[0m
2022-11-21T08:17:40.915Z DEBUG modem << %CESQ: 55,2,23,3
2022-11-21T08:17:43.760Z DEBUG modem << [00:18:36.516,601] [0m<inf> app_event_manager: GNSS_EVT_TIMEOUT[0m
2022-11-21T08:17:43.761Z DEBUG modem << [00:18:36.517,059] [0m<inf> app_event_manager: GNSS_EVT_INACTIVE[0m
2022-11-21T08:17:43.762Z DEBUG modem << [00:18:36.517,547] [0m<inf> app_event_manager: DATA_EVT_DATA_READY[0m
2022-11-21T08:18:51.944Z DEBUG modem << %CESQ: 53,2,18,2
2022-11-21T08:19:09.250Z DEBUG modem << %NCELLMEAS: 0,"0210E116","24202","09CC",34,6300,56,56,25,1202506,6300,54,46,6,0,6300,55,44,3,0,1650,52,53,26,24,1650,51,39,-3,24,100,52,40,20,32,100,51,35,11,32,1025324
2022-11-21T08:19:09.783Z DEBUG modem << [00:20:02.523,498] [0m<inf> app_event_manager: APP_EVT_DATA_GET_ALL[0m
2022-11-21T08:19:09.786Z DEBUG modem << [00:20:02.524,169] [0m<inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, NEIGHBOR_CELLS, GNSS)[0m
2022-11-21T08:19:09.788Z DEBUG modem << [00:20:02.536,315] [0m<inf> app_event_manager: GNSS_EVT_ACTIVE[0m
2022-11-21T08:19:09.789Z DEBUG modem << [00:20:02.536,956] [0m<inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY[0m
2022-11-21T08:19:09.790Z DEBUG modem << [00:20:02.569,122] [0m<inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_READY[0m
2022-11-21T08:19:09.790Z DEBUG modem << [00:20:02.599,426] [0m<inf> app_event_manager: MODEM_EVT_BATTERY_DATA_READY[0m
2022-11-21T08:19:09.791Z DEBUG modem << [00:20:03.047,821] [0m<inf> app_event_manager: MODEM_EVT_NEIGHBOR_CELLS_DATA_READY[0m

RE: Thingy:91

helsing — Fri, 18 Nov 2022 15:23:05 GMT

Thank you for replying to the previous questions.

Here is how to Troubleshoot nRF Code 40412.

Could you please verify that you entered the PIN and HWID correclty? Did you prepend 'nrf-' to the IMEI?

[quote user="MHInv"]Let me know if you need more of the log. [/quote]

Yes, the rest of the low would be interesting.

Could it be that there's network related errors in your connection? Could you try using at_client, in combination with the LTE Link Monitor PC application? This automatically enables network related error/cause codes to be printed if any appear.

Issue these commands from the PC application:

AT+CEREG=5
AT+CFUN=1
AT+CFUN?

And please post the log from letting this run for some time.

RE: Thingy:91

MInv — Thu, 17 Nov 2022 09:36:05 GMT

When pressing SW4 while switching SW1 to ON, for programming of nRF52, the device looks like this, under "Select device":

Here is the log:

2022-11-17T09:30:35.218Z DEBUG modem << +CSCON: 0
2022-11-17T09:30:35.517Z DEBUG modem << +CSCON: 1
2022-11-17T09:30:42.882Z DEBUG modem << +CSCON: 0
2022-11-17T09:30:43.941Z DEBUG modem << [00:00:34.053,741] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-17T09:30:45.008Z DEBUG modem << +CSCON: 1
2022-11-17T09:30:45.961Z DEBUG modem << [00:00:36.048,675] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT[0m
2022-11-17T09:30:45.962Z DEBUG modem << [00:00:36.049,224] [1;33m<wrn> cloud_module: Cloud connection establishment in progress[0m
2022-11-17T09:30:45.962Z DEBUG modem << [00:00:36.049,255] [1;33m<wrn> cloud_module: New connection attempt in 64 seconds if not successful[0m
2022-11-17T09:30:45.963Z DEBUG modem << [00:00:36.049,407] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-17T09:30:52.244Z DEBUG modem << +CSCON: 0
2022-11-17T09:30:52.518Z DEBUG modem << +CSCON: 1
2022-11-17T09:30:59.779Z DEBUG modem << +CSCON: 0
2022-11-17T09:31:00.018Z DEBUG modem << +CSCON: 1
2022-11-17T09:31:01.317Z DEBUG modem << %CESQ: 44,2,16,2
2022-11-17T09:31:07.371Z DEBUG modem << +CSCON: 0
2022-11-17T09:31:07.518Z DEBUG modem << +CSCON: 1
2022-11-17T09:31:07.923Z DEBUG modem << %CESQ: 46,2,21,3
2022-11-17T09:31:14.651Z DEBUG modem << +CSCON: 0
2022-11-17T09:31:14.994Z DEBUG modem << %CESQ: 44,2,16,2
2022-11-17T09:31:15.940Z DEBUG modem << [00:01:06.054,290] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-17T09:31:38.668Z DEBUG modem << %CESQ: 48,2,21,3
2022-11-17T09:31:49.011Z DEBUG modem << +CSCON: 1
2022-11-17T09:31:49.953Z DEBUG modem << [00:01:40.049,407] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT[0m
2022-11-17T09:31:49.958Z DEBUG modem << [00:01:40.049,957] [1;33m<wrn> cloud_module: Cloud connection establishment in progress[0m
2022-11-17T09:31:49.961Z DEBUG modem << [00:01:40.049,987] [1;33m<wrn> cloud_module: New connection attempt in 128 seconds if not successful[0m
2022-11-17T09:31:49.964Z DEBUG modem << [00:01:40.050,140] [0m<inf> app_event_manager: CLOUD_EVT_CONNECTING[0m
2022-11-17T09:31:56.157Z DEBUG modem << +CSCON: 0
2022-11-17T09:31:56.521Z DEBUG modem << +CSCON: 1

Let me know if you need more of the log.

RE: Thingy:91

MInv — Thu, 17 Nov 2022 09:24:42 GMT

I used the folder 2022-09-15_7a358cb7 [Latest version], from Nordic Thingy:91 - Downloads - nordicsemi.com, for programming connectivity bridge, modem and application, as the guide suggested.

So:

Asset Tracker v2

Modem Firmware v1.3.2

Did that answer your question?

RE: Thingy:91

helsing — Wed, 16 Nov 2022 12:37:01 GMT

When you update the firmware in the nRF52840 SoC, what does the device look like in the "Select device" menu? Would you be able to take a screenshot?

[quote user=""]I also had a look at the LTE Link Monitor and noticed that the signaling connection status notification (+CSCON) switches between idle and connected mode. Could this be related to the error code? [/quote]

Could you please share the log from LTE Link Monitor? (Click "Open log file" at the bottom.)

RE: Thingy:91

helsing — Wed, 16 Nov 2022 12:25:28 GMT

Which application firmware image did you program into nRF9160, and from which folder?

RE: Thingy:91

helsing — Wed, 16 Nov 2022 10:23:17 GMT

Hi Martha,

Thank you for the detailed description. We have started looking at this and will get back to you.

Best Regards,

Håkon