nRF Connect for Desktop v4.0.0 blank window

RE: nRF Connect for Desktop v4.0.0 blank window

Joakim Jakobsen — Thu, 23 Feb 2023 23:29:54 GMT

Sorry to hear that.

I wish you the best of luck with your future projects.

RE: nRF Connect for Desktop v4.0.0 blank window

khorght — Thu, 23 Feb 2023 11:51:35 GMT

Great news. Thank you for clarification. Looks like "nRF Command Line Tools" not supporting W8 too, nrfjprog not even work in cmd throwing "DLL not loaded" error. OK. Ticket may be closed. Silicons will go into trash can, it's the best place for them in my case, i'll look at STM32WB, WCH, WinnerMicro, TI CC and Espressif closer, 10-15 minutes and enviroment ready instead of hours of dancing with drums and whistles.

RE: nRF Connect for Desktop v4.0.0 blank window

Joakim Jakobsen — Thu, 23 Feb 2023 09:34:43 GMT

I overlooked the Windows version from your original question.

Windows 8.1 is no longer supported

You can find the supported operating systems here:
https://developer.nordicsemi.com/nRF_Connect_SDK/doc/latest/nrf/getting_started/recommended_versions.html#supported-operating-systems

BR,
Joakim

RE: nRF Connect for Desktop v4.0.0 blank window

Joakim Jakobsen — Thu, 23 Feb 2023 09:14:08 GMT

Thanks.

[quote user="khorght"]Not sure what are you meaning by uninstall using installer.[/quote]

Maybe I was unclear in my previous response. What I meant was to uninstall nRF Connect for desktop. Then download and install it again using the installer from the link I provided.
The reason I asked is that we have seen some issues when upgrading => v.4.0.0 within the application itself.

I will provide the information to our developers. Will get back to you with more information.

Br,
Joakim

RE: nRF Connect for Desktop v4.0.0 blank window

khorght — Thu, 23 Feb 2023 05:32:35 GMT

Joakim, thank you for you answer. Not sure what are you meaning by uninstall using installer. Downloaded from provided link, but app just silently installs v4 without any prompt to uninstall or repair or anything, newely installed v4 not working, and again - it starts Segger v7.66 installation, but v7.66 already installed. Tryed both x32 and x64. Tryed to run version called portable, same behaviour - blank screen. if i run app using cmd, i'm getting this output:

C:\Users\khorght>
[0223/081531.140:ERROR:trace_logging_minimal_win.cc(78)] Provider resistration f
ailure
[7856:0223/081532.059:WARNING:electron_api_native_image.cc(175)] Failed to load
image from path 'C:\Users\khorght\AppData\Local\Programs\nrfconnect\resources\ap
p.asar\resources\icon.ico'
[7856:0223/081532.075:WARNING:electron_api_native_image.cc(175)] Failed to load
image from path 'C:\Users\khorght\AppData\Local\Programs\nrfconnect\resources\ap
p.asar\resources\icon.ico'
[0223/081534.010:ERROR:trace_logging_minimal_win.cc(78)] Provider resistration f
ailure
[0223/081536.034:ERROR:trace_logging_minimal_win.cc(78)] Provider resistration f
ailure
[7856:0223/081537.412:INFO:CONSOLE(501)] "Uncaught TypeError:  nrfdl_create_cont
ext failed: NRFDL_ERR_ARGUMENT message: Unable to load DLL 'C:\Users\khorght\App
Data\Local\Programs\nrfconnect\resources\app.asar.unpacked\node_modules\@nordics
emiconductor\nrf-device-lib-js\Release\nrfdl-jlink-plugin.nrfdl'. win32 error: 1
27", source: file:///C:/Users/khorght/AppData/Local/Programs/nrfconnect/resource
s/app.asar/dist/launcher.js (501)
[0223/081732.971:ERROR:trace_logging_minimal_win.cc(78)] Provider resistration f
ailure
[6556:0223/081732.986:ERROR:gpu_init.cc(523)] Passthrough is not supported, GL i
s disabled, ANGLE is

Checked both:

icon.ico - isn't exist

nrfdl-jlink-plugin.nrfdl - exists but something went wrong

RE: nRF Connect for Desktop v4.0.0 blank window

Joakim Jakobsen — Wed, 22 Feb 2023 21:13:10 GMT

Thank you for reporting.

Could you try uninstalling nRF Connect for desktop and re-installing using the installer found here:
https://github.com/NordicSemiconductor/pc-nrfconnect-launcher/releases

Br,
Joakim

RE: nRF Connect for Desktop v4.0.0 blank window

khorght — Wed, 22 Feb 2023 20:09:26 GMT

More of it - Programmer App complains "Installed JLink version does not match the provided version (V7.66a)"? maybe because "nRF Command Line Tools" installs J-Link pack 7.80c, and then "nRF Connect" installs v7.66a, not seeng greater version, now both are present in system.

More of it - VSCode says it cannot find nrfjproj, again - "nRF Command Line Tools" installed, and i've even added path to binaries in %PATH%.