MCUBOOT serial recovery mode usb not recognised by windows 11 device manager

RE: MCUBOOT serial recovery mode usb not recognised by windows 11 device manager

Amanda Hsieh — Wed, 03 May 2023 13:05:35 GMT

Happy to know you fix the issue.

-Amanda H.

RE: MCUBOOT serial recovery mode usb not recognised by windows 11 device manager

JustinL — Wed, 03 May 2023 08:35:29 GMT

Hi Amanda,

I already had nRF Connect for Desktop installed. But I updated it to the latest version just to check.

Same result. I just don't think there is a usb dfu device class driver on the system.

So then I followed the advice in this support thread https://devzone.nordicsemi.com/f/nordic-q-a/77824/usb-dfu-class

and installed winusb.

And now nrfutil can see the mcuboot trait

E60EF9D290C74E49
ports COM19
traits mcuBoot, nordicUsb, serialPorts, usb

and I just tried a firmware update and it worked!! I am guessing that if winusb is installed on the system already then this will work. But that is not a standard windows configuration.

I do think that a note in the sample or the build script mentioning this for windows would save a lot of trouble.

Thank you for all your help though,

Justin

RE: MCUBOOT serial recovery mode usb not recognised by windows 11 device manager

Amanda Hsieh — Tue, 02 May 2023 13:31:58 GMT

Hi,

The team suggest installing nRF Connect for Desktop which would install the drivers for Nordic devices at the same time. Please let me know whether this can help or not. Thanks.

-Amanda H.

RE: MCUBOOT serial recovery mode usb not recognised by windows 11 device manager

JustinL — Tue, 02 May 2023 06:10:29 GMT

Unfortunately it is not easy for us to try this on a windows 10 machine.

RE: MCUBOOT serial recovery mode usb not recognised by windows 11 device manager

Amanda Hsieh — Mon, 01 May 2023 16:25:18 GMT

Hi,

[quote user="JustinL"]However, windows device manager is also reporting a failed usb device mcuboot which has no driver. I am guessing mcuboot is trying to register as a composite device.[/quote]

Yes, it did, but I don't install any special driver for that. Seems Windows 10 handles that.

[quote user="JustinL"]I believe this is because there is no mcuboot trait because of the failed device.[/quote]

I agree.

[quote user="JustinL"]Also I seem to have to install go in order to use the mcumgr cli and I would rather be using nrfutil.[/quote]

Is it possible to try on a Windows 10 pc?

-Amanda H.

RE: MCUBOOT serial recovery mode usb not recognised by windows 11 device manager

JustinL — Mon, 01 May 2023 15:17:55 GMT

Hi Amanda,

Thanks for this.

To clarify - the cdc com port is correctly recognised. However, windows device manager is also reporting a failed usb device mcuboot which has no driver. I am guessing mcuboot is trying to register as a composite device.

I can do firmware updates over the com port using mcumgr but I can't seem to do anything via nrfutil. I believe this is because there is no mcuboot trait because of the failed device.

I was hoping nrfutil would be faster as it takes well over 2 minutes for 150k firmware update via the cdc port.

Also I seem to have to install go in order to use the mcumgr cli and I would rather be using nrfutil.

Thanks,
Justin

RE: MCUBOOT serial recovery mode usb not recognised by windows 11 device manager

Amanda Hsieh — Mon, 01 May 2023 14:43:44 GMT

Hi,

[quote user="JustinL"]Device manager reports "The drivers for this device are not installed. (Code 28)"[/quote]

Not sure how to handle this error on Window11, but I think you can search for solutions on the internet.

I am using Windows 10, and here are the device properties and driver information. FYI.

-Amanda H.

RE: MCUBOOT serial recovery mode usb not recognised by windows 11 device manager

JustinL — Sat, 29 Apr 2023 06:06:36 GMT

Hi,

Thanks for the quick response.

I have just tried this and the result is the same. Device manager reports "The drivers for this device are not installed. (Code 28)"

I have also checked the device properties and confirmed the VID and PID were picked up correctly.

Looking at the usb compatible ids property device manager reports:

USB\COMPAT_VID_1915&Class_fe&SubClass_01&Prot_01
USB\COMPAT_VID_1915&Class_fe&SubClass_01
USB\COMPAT_VID_1915&Class_fe
USB\Class_fe&SubClass_01&Prot_01
USB\Class_fe&SubClass_01
USB\Class_fe

If that helps.

Thanks,

Justin

RE: MCUBOOT serial recovery mode usb not recognised by windows 11 device manager

Amanda Hsieh — Fri, 28 Apr 2023 17:54:03 GMT

Hi,

Try to add the following configs into child_image/mcuboot.conf:

CONFIG_USB_DEVICE_VID=0x1915
CONFIG_USB_DEVICE_PID=0x5300

Regards,
Amanda H.