PPK2 device not showing in Power Profiler App

RE: PPK2 device not showing in Power Profiler App

TleraCorp — Sun, 04 Jun 2023 00:50:42 GMT

And I meant to say, thank you for the excellent customer service! Despite the delay, the answer was just what I needed to get back in the game. Much appreciated!

RE: PPK2 device not showing in Power Profiler App

TleraCorp — Wed, 31 May 2023 16:07:16 GMT

Thanks for the detailed reply. Sorry for the delay in responding, I was locked out of my account. This worked.I had many jlinkarm_nrf_worker processes running. After killing them all I was able to use the PowerProfiler II again!

RE: PPK2 device not showing in Power Profiler App

Øyvind — Mon, 22 May 2023 10:28:31 GMT

Hello,

I had not updated to v4.1.1, the following screenshot was from v4.1.0 of nRF Connect for Desktop.

Then updating to latest, I still see my device

Was your device connected during the update? Can you please try to fully remove the nRF Connect for Desktop and reinstall without the device connected?
Edit:
The official answer from our developers is:

close nRF Connect for Desktop (all instances)
open task manager, go to processes or details tab, find all jlinkarm_nrf_worker.exe running and stop processes
uninstall nRF Connect for Desktop
install latest build from https://www.nordicsemi.com/Products/Development-tools/nRF-Connect-for-Desktop/Download#infotabs

Thanks!

Kind regards,
Øyvind

RE: PPK2 device not showing in Power Profiler App

TleraCorp — Fri, 19 May 2023 20:08:36 GMT

No problem; happy to wait for help, thanks!

RE: PPK2 device not showing in Power Profiler App

Edvin — Fri, 19 May 2023 12:20:17 GMT

Hello,
I am sorry, but we are short staffed this week due to Public Holidays in Norway. We will be back on Monday 22nd and hope to be able to answer all incoming requests within a couple of days, depending on the backlog. I am sorry for the inconvenience.

Best regards,
Edvin