Is there another way to get a hold of Nordic Engineers?

[Gilson]

Hello All,

Sometimes is fine to use a forum but sometimes we have to meet a deadline and the forum questions don't always get answers for in a timely manner.

So I'm wondering if I should talk to my FAE or if there is a way to escalate support for any given development even if we have to pay for the extra help.

I'm stuck with several questions and I don't have anywhere to go. Just wondering which options are available to developers that working on real life products that are going to production soon.

Thanks, Gil

[John]

One option is to create a My Page account on Nordics main web page and then enter tech support cases there. I have found the Nordic engineers to be very responsive. It does kind of go against the idea of creating a community here in the Dev Zone, but sometimes you don't have a option. It's also good if you have a question that might expose something proprietary you don't want to share publicly.

[ovrebekk]

One way to get the best of both worlds is to raise a time critical issue through the MyPage, but link to the devzone case. Then we can answer you in the devzone so that everyone can benefit from it, but you will still get a timely response.

[Gilson]

I like this idea! I will try this approach. My product is going to production soon and my marketing department asked for a last minute security implementation. I'm stuck with several security questions.

Thanks gentlemen!

[Petter Myhre]

If you don't know if your question is suited for the MyPage support portal or Nordic Developer Zone, please read this.