Device was skipped as it has no serial number - nRF52840 dongle

I'm trying to program a nRF52840 dongle (make it into a BLE sniffer) and I get this message in the nRF Connect Programmer:

16:13:05.637
Device was skipped as it has no Serial number {"id":19,"serialNumber":null,"serialPorts":[{"comName":"/dev/ttyACM2","manufacturer":"Nordic Semiconductor","path":"/dev/ttyACM2","productId":"521F","serialNumber":"E463E90C9FB1","vcom":0,"vendorId":"1915"}],"traits":{"boardController":false,"broken":false,"jlink":false,"mcuBoot":false,"modem":false,"nordicDfu":true,"nordicUsb":true,"seggerUsb":false,"serialPorts":true,"usb":true},"usb":{"device":{"address":28,"busNumber":1,"configList":{"descriptors":[{"bDescriptorType":2}],"interfaceLists":[{"descriptors":[{"bDescriptorType":4,"bInterfaceClass":2,"bInterfaceProtocol":0,"bInterfaceSubClass":2},{"bDescriptorType":4,"bInterfaceClass":10,"bInterfaceProtocol":0,"bInterfaceSubClass":0}],"endpointLists":[{"descriptors":[{"bDescriptorType":5}],"length":1},{"descriptors":[{"bDescriptorType":5},{"bDescriptorType":5}],"length":2}]}],"length":1},"descriptor":{"bDescriptorType":1,"bcdDevice":256,"idProduct":21023,"idVendor":6421}},"manufacturer":null,"product":null,"serialNumber":null}
I have pressed the button on the dongle so the LED is blinking RED.
I've been going through the Academy exercises using my nRF5340 DK and I don't have any trouble programming that board. When I'm in the nRF Connect Programmer and I plug that board into the USB I see it just fine in the Programmer window.
I saw another question like this and they said they solved it by installing the Command Line tools, but I assume I already have those installed? I don't want to break my setup for the nRF5340 DK by installing a different version. Thanks.
  •   and @JustanotherESP32 could you please confirm the OS you are on?

    Also,

    could you please try the following?

    • open programmer app
    • got to the about tab 
    • toggle trace logging
    • press button to reset app with trace logging
    • then once the app opens and you see the warning of the device beeing skipped, 
      • you can press the open 'Open file log' and share that file content with us 

    Regards,

    Priyanka

  • 2023-10-25T09:59:38.951Z DEBUG Application data folder: /home/nick/.config/nrfconnect/pc-nrfconnect-programmer
    2023-10-25T09:59:38.984Z DEBUG Application Insights for category pc-nrfconnect-programmer has initialized
    2023-10-25T09:59:39.016Z DEBUG App pc-nrfconnect-programmer v4.0.1 (official)
    2023-10-25T09:59:39.016Z DEBUG App path: /home/nick/.nrfconnect-apps/node_modules/pc-nrfconnect-programmer
    2023-10-25T09:59:39.017Z DEBUG nRFConnect 4.2.1, required by the app is (>=4.2.0)
    2023-10-25T09:59:39.017Z DEBUG nRFConnect path: /tmp/.mount_nrfconRHsar1/resources/app.asar
    2023-10-25T09:59:39.017Z DEBUG HomeDir: /home/nick
    2023-10-25T09:59:39.017Z DEBUG TmpDir: /tmp
    2023-10-25T09:59:39.268Z INFO nrfutil-device (version = 1.4.5, platform = x86_64-unknown-linux-gnu) invoked with --version --json --log-output=stdout --log-level trace 
    2023-10-25T09:59:39.268Z DEBUG cargo = false, force_libnrfdl_lookup = false, force_nrfutil_libdir = false
    2023-10-25T09:59:39.269Z DEBUG Creating the nrfdl context via nrfdl_create_context_with_config: Plugin location is assumed to be /home/nick/.config/nrfconnect/nrfutil-sandboxes/device/1.4.5/lib/nrfutil-device
    2023-10-25T09:59:39.283Z INFO nrfutil-device (version = 1.4.5, platform = x86_64-unknown-linux-gnu) invoked with --version --json --log-output=stdout --log-level trace 
    2023-10-25T09:59:39.283Z DEBUG cargo = false, force_libnrfdl_lookup = false, force_nrfutil_libdir = false
    2023-10-25T09:59:39.284Z DEBUG Creating the nrfdl context via nrfdl_create_context_with_config: Plugin location is assumed to be /home/nick/.config/nrfconnect/nrfutil-sandboxes/device/1.4.5/lib/nrfutil-device
    2023-10-25T09:59:39.296Z DEBUG [jlink] [NRFJPROG][Client][-] open
    2023-10-25T09:59:39.296Z DEBUG [jlink] [NRFJPROG][Client][-] start
    2023-10-25T09:59:39.309Z DEBUG [jlink] [NRFJPROG][Client][-] open
    2023-10-25T09:59:39.309Z DEBUG [jlink] [NRFJPROG][Client][-] start
    2023-10-25T09:59:39.317Z INFO nrfutil-device (version = 1.4.5, platform = x86_64-unknown-linux-gnu) invoked with list --traits nordicUsb,serialPorts,jlink,mcuBoot,nordicDfu --hotplug --json --log-output=stdout --log-level trace 
    2023-10-25T09:59:39.317Z DEBUG cargo = false, force_libnrfdl_lookup = false, force_nrfutil_libdir = false
    2023-10-25T09:59:39.317Z DEBUG Creating the nrfdl context via nrfdl_create_context_with_config: Plugin location is assumed to be /home/nick/.config/nrfconnect/nrfutil-sandboxes/device/1.4.5/lib/nrfutil-device
    2023-10-25T09:59:39.318Z VERBOSE [jlink] [NRFJPROG][Client][-] Command open executed for 9 milliseconds with result 0
    2023-10-25T09:59:39.318Z DEBUG [jlink] [NRFJPROG][Client][-] jlink_dll_version
    2023-10-25T09:59:39.318Z VERBOSE [jlink] [NRFJPROG][Client][-] Command jlink_dll_version executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.318Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] Logger sink registered in Segger backend logger
    2023-10-25T09:59:39.318Z DEBUG [jlink] [NRFJPROG][JLink][-] Logger sink registered in JLink logger
    2023-10-25T09:59:39.318Z DEBUG [jlink] [NRFJPROG][nRFXX][-] open
    2023-10-25T09:59:39.319Z DEBUG [jlink] [NRFJPROG][nRFXX][-] just_check_family
    2023-10-25T09:59:39.319Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] open_dll
    2023-10-25T09:59:39.319Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] No J-Link DLL path was provided. Attempting to auto detect.
    2023-10-25T09:59:39.319Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] Set batch mode
    2023-10-25T09:59:39.319Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] dll_version
    2023-10-25T09:59:39.319Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command open executed for 7 milliseconds with result 0
    2023-10-25T09:59:39.319Z DEBUG [jlink] [NRFJPROG][nRFXX][-] dll_version
    2023-10-25T09:59:39.319Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.320Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] dll_version
    2023-10-25T09:59:39.320Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.320Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command jlink_dll_version executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.320Z DEBUG [jlink] [NRFJPROG][nRFXX][-] close
    2023-10-25T09:59:39.320Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.321Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] close
    2023-10-25T09:59:39.321Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] disconnect_from_emu
    2023-10-25T09:59:39.321Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.321Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] Segger Backend closed.
    2023-10-25T09:59:39.321Z DEBUG [jlink] [NRFJPROG][nRFXX][-] nRF family DLL closed
    2023-10-25T09:59:39.322Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] Logger sink registered in Segger backend logger
    2023-10-25T09:59:39.322Z DEBUG [jlink] [NRFJPROG][JLink][-] Logger sink registered in JLink logger
    2023-10-25T09:59:39.322Z DEBUG [jlink] [NRFJPROG][nRFXX][-] open
    2023-10-25T09:59:39.322Z DEBUG [jlink] [NRFJPROG][nRFXX][-] just_check_family
    2023-10-25T09:59:39.322Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] open_dll
    2023-10-25T09:59:39.322Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] No J-Link DLL path was provided. Attempting to auto detect.
    2023-10-25T09:59:39.323Z VERBOSE [jlink] [NRFJPROG][Client][-] Command open executed for 9 milliseconds with result 0
    2023-10-25T09:59:39.323Z DEBUG [jlink] [NRFJPROG][Client][-] jlink_dll_version
    2023-10-25T09:59:39.324Z VERBOSE [jlink] [NRFJPROG][Client][-] Command jlink_dll_version executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.328Z VERBOSE [jlink] [NRFJPROG][Client][-] Command close executed for 11 milliseconds with result 0
    2023-10-25T09:59:39.329Z DEBUG [jlink] [NRFJPROG][Client][-] terminate
    2023-10-25T09:59:39.329Z VERBOSE [jlink] [NRFJPROG][Client][-] Command terminate executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.329Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] Set batch mode
    2023-10-25T09:59:39.329Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] dll_version
    2023-10-25T09:59:39.329Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command open executed for 5 milliseconds with result 0
    2023-10-25T09:59:39.329Z DEBUG [jlink] [NRFJPROG][nRFXX][-] dll_version
    2023-10-25T09:59:39.329Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.329Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] dll_version
    2023-10-25T09:59:39.329Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.329Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command jlink_dll_version executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.329Z DEBUG [jlink] [NRFJPROG][nRFXX][-] close
    2023-10-25T09:59:39.329Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.329Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] close
    2023-10-25T09:59:39.329Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] disconnect_from_emu
    2023-10-25T09:59:39.329Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.330Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] Segger Backend closed.
    2023-10-25T09:59:39.330Z DEBUG [jlink] [NRFJPROG][nRFXX][-] nRF family DLL closed
    2023-10-25T09:59:39.335Z VERBOSE [jlink] [NRFJPROG][Client][-] Command close executed for 11 milliseconds with result 0
    2023-10-25T09:59:39.335Z DEBUG [jlink] [NRFJPROG][Client][-] terminate
    2023-10-25T09:59:39.335Z VERBOSE [jlink] [NRFJPROG][Client][-] Command terminate executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.338Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command close executed for 11 milliseconds with result 0
    2023-10-25T09:59:39.338Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command terminate executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.338Z VERBOSE [jlink] [NRFJPROG][Worker][-] Executed 4 commands for 18 milliseconds
    2023-10-25T09:59:39.339Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command close executed for 11 milliseconds with result 0
    2023-10-25T09:59:39.339Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command terminate executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.339Z VERBOSE [jlink] [NRFJPROG][Worker][-] Executed 4 commands for 16 milliseconds
    2023-10-25T09:59:39.347Z DEBUG [jlink] [NRFJPROG][Client][-] open
    2023-10-25T09:59:39.347Z DEBUG [jlink] [NRFJPROG][Client][-] start
    2023-10-25T09:59:39.348Z DEBUG [jlink] [NRFJPROG][Client][-] Child process terminated with result 0
    2023-10-25T09:59:39.349Z DEBUG [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
    2023-10-25T09:59:39.349Z DEBUG [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
    2023-10-25T09:59:39.349Z VERBOSE [jlink] [NRFJPROG][Client][-] Executed 4 commands for 20 milliseconds
    2023-10-25T09:59:39.349Z DEBUG [jlink] [NRFJPROG][Client][-] terminate
    2023-10-25T09:59:39.349Z DEBUG [jlink] [NRFJPROG][Client][-] Child process terminated with result 0
    2023-10-25T09:59:39.350Z VERBOSE [jlink] [NRFJPROG][Client][-] Executed 4 commands for 20 milliseconds
    2023-10-25T09:59:39.350Z DEBUG [jlink] [NRFJPROG][Client][-] terminate
    2023-10-25T09:59:39.365Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] Logger sink registered in Segger backend logger
    2023-10-25T09:59:39.365Z DEBUG [jlink] [NRFJPROG][JLink][-] Logger sink registered in JLink logger
    2023-10-25T09:59:39.365Z DEBUG [jlink] [NRFJPROG][nRFXX][-] open
    2023-10-25T09:59:39.365Z DEBUG [jlink] [NRFJPROG][nRFXX][-] just_check_family
    2023-10-25T09:59:39.365Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] open_dll
    2023-10-25T09:59:39.365Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] No J-Link DLL path was provided. Attempting to auto detect.
    2023-10-25T09:59:39.366Z WARN [JlinkARM] JlinkARM version non expected one found: JLink_V7.88j, expected: JLink_V7.80c
    2023-10-25T09:59:39.367Z VERBOSE [boardController] C API function: get_version_list
    2023-10-25T09:59:39.367Z DEBUG [boardController] Operation get_version_list failed with error code NRFDL_ERR_NOT_SUPPORTED
    2023-10-25T09:59:39.367Z VERBOSE DeviceLister::shutDown()
    2023-10-25T09:59:39.367Z VERBOSE [jlink] [NRFJPROG][Client][-] Command open executed for 12 milliseconds with result 0
    2023-10-25T09:59:39.368Z DEBUG [jlink] [NRFJPROG][Client][-] jlink_dll_version
    2023-10-25T09:59:39.368Z VERBOSE [jlink] [NRFJPROG][Client][-] Command jlink_dll_version executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.368Z WARN [JlinkARM] JlinkARM version non expected one found: JLink_V7.88j, expected: JLink_V7.80c
    2023-10-25T09:59:39.368Z VERBOSE [boardController] C API function: get_version_list
    2023-10-25T09:59:39.368Z DEBUG [boardController] Operation get_version_list failed with error code NRFDL_ERR_NOT_SUPPORTED
    2023-10-25T09:59:39.368Z VERBOSE DeviceLister::shutDown()
    2023-10-25T09:59:39.370Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] Set batch mode
    2023-10-25T09:59:39.371Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] dll_version
    2023-10-25T09:59:39.371Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command open executed for 9 milliseconds with result 0
    2023-10-25T09:59:39.371Z DEBUG [jlink] [NRFJPROG][nRFXX][-] dll_version
    2023-10-25T09:59:39.371Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.371Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] dll_version
    2023-10-25T09:59:39.371Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.371Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command jlink_dll_version executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.371Z DEBUG [jlink] [NRFJPROG][nRFXX][-] close
    2023-10-25T09:59:39.371Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.371Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] close
    2023-10-25T09:59:39.371Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] disconnect_from_emu
    2023-10-25T09:59:39.371Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.372Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] Segger Backend closed.
    2023-10-25T09:59:39.372Z DEBUG [jlink] [NRFJPROG][nRFXX][-] nRF family DLL closed
    2023-10-25T09:59:39.374Z VERBOSE [jlink] [NRFJPROG][Client][-] Command close executed for 11 milliseconds with result 0
    2023-10-25T09:59:39.375Z DEBUG [jlink] [NRFJPROG][Client][-] terminate
    2023-10-25T09:59:39.375Z VERBOSE [jlink] [NRFJPROG][Client][-] Command terminate executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.378Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command close executed for 11 milliseconds with result 0
    2023-10-25T09:59:39.378Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command terminate executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.378Z VERBOSE [jlink] [NRFJPROG][Worker][-] Executed 4 commands for 20 milliseconds
    2023-10-25T09:59:39.389Z DEBUG [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
    2023-10-25T09:59:39.390Z DEBUG [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
    2023-10-25T09:59:39.390Z DEBUG [jlink] [NRFJPROG][Client][-] Tried to wait on already ended process: wait error: No child processes
    2023-10-25T09:59:39.390Z DEBUG [jlink] [NRFJPROG][Client][-] Child process terminated with result 0
    2023-10-25T09:59:39.390Z VERBOSE [jlink] [NRFJPROG][Client][-] Executed 4 commands for 23 milliseconds
    2023-10-25T09:59:39.391Z DEBUG [jlink] [NRFJPROG][Client][-] terminate
    2023-10-25T09:59:39.391Z INFO Using nrfutil-device version: 1.4.5
    2023-10-25T09:59:39.392Z INFO Using nrf-device-lib version: 0.16.11
    2023-10-25T09:59:39.392Z INFO Using nrfjprog DLL version: 10.22.3
    2023-10-25T09:59:39.392Z INFO Using JLink version: JLink_V7.88j
    2023-10-25T09:59:39.404Z WARN [JlinkARM] JlinkARM version non expected one found: JLink_V7.88j, expected: JLink_V7.80c
    2023-10-25T09:59:39.405Z VERBOSE [boardController] C API function: get_version_list
    2023-10-25T09:59:39.405Z DEBUG [boardController] Operation get_version_list failed with error code NRFDL_ERR_NOT_SUPPORTED
    2023-10-25T09:59:39.405Z INFO Starting parent process watchdog, current parent process ID: 357452
    2023-10-25T09:59:39.405Z VERBOSE DeviceLister::enumerate: Checking future_status of enumerate_task_status
    2023-10-25T09:59:39.405Z VERBOSE DeviceLister::enumerate: Waiting for enumerate task to complete
    2023-10-25T09:59:39.405Z VERBOSE DeviceLister::enumerate::enumerate_task: Start
    2023-10-25T09:59:39.405Z VERBOSE DeviceLister::enumerate::enumerate_task: Before async_lister->enumerate
    2023-10-25T09:59:39.405Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Starting iteration 0
    2023-10-25T09:59:39.405Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Doing copyDeviceToUsb of device #0
    2023-10-25T09:59:39.405Z VERBOSE [USBPlatformAPI::LibUsb] copyDeviceToUSB: idVendor=0x1d6b, idProduct=0x3
    2023-10-25T09:59:39.405Z VERBOSE [USBPlatformAPI::LibUsb] Unable to open USB device
    2023-10-25T09:59:39.405Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Found new device with identifier 2-1, adding it
    2023-10-25T09:59:39.405Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: New device added, in total 1 devices are added
    2023-10-25T09:59:39.405Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Starting iteration 1
    2023-10-25T09:59:39.405Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Doing copyDeviceToUsb of device #1
    2023-10-25T09:59:39.406Z VERBOSE [USBPlatformAPI::LibUsb] copyDeviceToUSB: idVendor=0x8087, idProduct=0xa2b
    2023-10-25T09:59:39.406Z VERBOSE [USBPlatformAPI::LibUsb] Unable to open USB device
    2023-10-25T09:59:39.406Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Found new device with identifier 1-7, adding it
    2023-10-25T09:59:39.406Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: New device added, in total 2 devices are added
    2023-10-25T09:59:39.406Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Starting iteration 2
    2023-10-25T09:59:39.406Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Doing copyDeviceToUsb of device #2
    2023-10-25T09:59:39.406Z VERBOSE [USBPlatformAPI::LibUsb] copyDeviceToUSB: idVendor=0x1bcf, idProduct=0x2b96
    2023-10-25T09:59:39.406Z VERBOSE [USBPlatformAPI::LibUsb] Unable to open USB device
    2023-10-25T09:59:39.406Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Found new device with identifier 1-6, adding it
    2023-10-25T09:59:39.406Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: New device added, in total 3 devices are added
    2023-10-25T09:59:39.406Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Starting iteration 3
    2023-10-25T09:59:39.406Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Doing copyDeviceToUsb of device #3
    2023-10-25T09:59:39.406Z VERBOSE [USBPlatformAPI::LibUsb] copyDeviceToUSB: idVendor=0x7392, idProduct=0xc611
    2023-10-25T09:59:39.407Z VERBOSE [USBPlatformAPI::LibUsb] Unable to open USB device
    2023-10-25T09:59:39.407Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Found new device with identifier 1-4, adding it
    2023-10-25T09:59:39.407Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: New device added, in total 4 devices are added
    2023-10-25T09:59:39.407Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Starting iteration 4
    2023-10-25T09:59:39.407Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Doing copyDeviceToUsb of device #4
    2023-10-25T09:59:39.407Z VERBOSE [USBPlatformAPI::LibUsb] copyDeviceToUSB: idVendor=0x1915, idProduct=0x521f
    2023-10-25T09:59:39.407Z VERBOSE [USBPlatformAPI::LibUsb] Unable to open USB device
    2023-10-25T09:59:39.407Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Found new device with identifier 1-23, adding it
    2023-10-25T09:59:39.407Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: New device added, in total 5 devices are added
    2023-10-25T09:59:39.407Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Starting iteration 5
    2023-10-25T09:59:39.407Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Doing copyDeviceToUsb of device #5
    2023-10-25T09:59:39.407Z VERBOSE [USBPlatformAPI::LibUsb] copyDeviceToUSB: idVendor=0x25a7, idProduct=0xfa23
    2023-10-25T09:59:39.408Z INFO Installed JLink version does not match the provided version (V7.80c)
    2023-10-25T09:59:39.479Z VERBOSE [USBPlatformAPI::LibUsb] Unable to open USB device
    2023-10-25T09:59:39.479Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Found new device with identifier 1-2, adding it
    2023-10-25T09:59:39.479Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: New device added, in total 6 devices are added
    2023-10-25T09:59:39.479Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Starting iteration 6
    2023-10-25T09:59:39.479Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Doing copyDeviceToUsb of device #6
    2023-10-25T09:59:39.479Z VERBOSE [USBPlatformAPI::LibUsb] copyDeviceToUSB: idVendor=0x1d6b, idProduct=0x2
    2023-10-25T09:59:39.479Z VERBOSE [USBPlatformAPI::LibUsb] Unable to open USB device
    2023-10-25T09:59:39.479Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Found new device with identifier 1-1, adding it
    2023-10-25T09:59:39.479Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: New device added, in total 7 devices are added
    2023-10-25T09:59:39.479Z VERBOSE [USBPlatformAPI::LibUsb] enumerate: Found 7 devices
    2023-10-25T09:59:39.479Z DEBUG USBLister: Adding new device with id 1 and serial number: 'NONE'
    2023-10-25T09:59:39.479Z DEBUG USBLister: Adding new device with id 2 and serial number: 'NONE'
    2023-10-25T09:59:39.479Z DEBUG USBLister: Adding new device with id 3 and serial number: 'NONE'
    2023-10-25T09:59:39.479Z DEBUG USBLister: Adding new device with id 4 and serial number: 'NONE'
    2023-10-25T09:59:39.479Z DEBUG USBLister: Adding new device with id 5 and serial number: 'NONE'
    2023-10-25T09:59:39.479Z DEBUG USBLister: Adding new device with id 6 and serial number: 'NONE'
    2023-10-25T09:59:39.479Z DEBUG USBLister: Adding new device with id 7 and serial number: 'NONE'
    2023-10-25T09:59:39.479Z VERBOSE DeviceLister::enumerate::enumerate_task: After async_lister->enumerate
    2023-10-25T09:59:39.479Z VERBOSE [jlink] JLinkPlugin::enumerate
    2023-10-25T09:59:39.479Z DEBUG [jlink] [->] enumerate
    2023-10-25T09:59:39.479Z DEBUG [jlink] JLinkHW::enumerate all devices
    2023-10-25T09:59:39.479Z DEBUG [jlink] [NRFJPROG][Client][-] open
    2023-10-25T09:59:39.479Z DEBUG [jlink] [NRFJPROG][Client][-] start
    2023-10-25T09:59:39.479Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] Logger sink registered in Segger backend logger
    2023-10-25T09:59:39.479Z DEBUG [jlink] [NRFJPROG][JLink][-] Logger sink registered in JLink logger
    2023-10-25T09:59:39.479Z DEBUG [jlink] [NRFJPROG][nRFXX][-] open
    2023-10-25T09:59:39.479Z DEBUG [jlink] [NRFJPROG][nRFXX][-] just_check_family
    2023-10-25T09:59:39.480Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] open_dll
    2023-10-25T09:59:39.480Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] No J-Link DLL path was provided. Attempting to auto detect.
    2023-10-25T09:59:39.480Z VERBOSE [jlink] [NRFJPROG][Client][-] Command open executed for 9 milliseconds with result 0
    2023-10-25T09:59:39.480Z DEBUG [jlink] [NRFJPROG][Client][-] enum_emu_snr
    2023-10-25T09:59:39.480Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] Set batch mode
    2023-10-25T09:59:39.480Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] dll_version
    2023-10-25T09:59:39.480Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command open executed for 5 milliseconds with result 0
    2023-10-25T09:59:39.480Z DEBUG [jlink] [NRFJPROG][nRFXX][-] enum_emu_snr
    2023-10-25T09:59:39.480Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.480Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] enum_emu_snr
    2023-10-25T09:59:39.480Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] ---just_enum_emu_snr
    2023-10-25T09:59:39.480Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] ---just_get_num_emus
    2023-10-25T09:59:39.743Z VERBOSE [jlink] [NRFJPROG][Client][-] Command enum_emu_snr executed for 303 milliseconds with result 0
    2023-10-25T09:59:39.743Z DEBUG [jlink] Found 0 JLink devices connected
    2023-10-25T09:59:39.746Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.746Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command enum_emu_snr executed for 303 milliseconds with result 0
    2023-10-25T09:59:39.746Z DEBUG [jlink] [NRFJPROG][nRFXX][-] close
    2023-10-25T09:59:39.746Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.746Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] close
    2023-10-25T09:59:39.747Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] disconnect_from_emu
    2023-10-25T09:59:39.747Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
    2023-10-25T09:59:39.747Z DEBUG [jlink] [NRFJPROG][SeggerBackend][-] Segger Backend closed.
    2023-10-25T09:59:39.747Z DEBUG [jlink] [NRFJPROG][nRFXX][-] nRF family DLL closed
    2023-10-25T09:59:39.759Z VERBOSE [jlink] [NRFJPROG][Client][-] Command close executed for 11 milliseconds with result 0
    2023-10-25T09:59:39.759Z DEBUG [jlink] [NRFJPROG][Client][-] terminate
    2023-10-25T09:59:39.759Z VERBOSE [jlink] [NRFJPROG][Client][-] Command terminate executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.759Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command close executed for 11 milliseconds with result 0
    2023-10-25T09:59:39.759Z VERBOSE [jlink] [NRFJPROG][Worker][-] Command terminate executed for 0 milliseconds with result 0
    2023-10-25T09:59:39.759Z VERBOSE [jlink] [NRFJPROG][Worker][-] Executed 4 commands for 319 milliseconds
    2023-10-25T09:59:39.768Z DEBUG [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
    2023-10-25T09:59:39.768Z DEBUG [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
    2023-10-25T09:59:39.768Z DEBUG [jlink] [NRFJPROG][Client][-] Tried to wait on already ended process: wait error: No child processes
    2023-10-25T09:59:39.768Z DEBUG [jlink] [NRFJPROG][Client][-] Child process terminated with result 0
    2023-10-25T09:59:39.768Z VERBOSE [jlink] [NRFJPROG][Client][-] Executed 4 commands for 323 milliseconds
    2023-10-25T09:59:39.769Z DEBUG [jlink] [NRFJPROG][Client][-] terminate
    2023-10-25T09:59:39.780Z DEBUG [jlink] JLinkHW::enumerate waiting for futures
    2023-10-25T09:59:39.780Z DEBUG [jlink] JLinkHW::enumerate done waiting for futures
    2023-10-25T09:59:39.780Z DEBUG [jlink] [<-] enumerate [took 368ms]
    2023-10-25T09:59:39.780Z DEBUG Enumeration for plugin 'jlink' took 369 ms
    2023-10-25T09:59:39.780Z DEBUG [SerialPortListerHW::LINUX] Linux serialport enumerate.
    2023-10-25T09:59:39.792Z VERBOSE [SerialPortListerHW::LINUX] getListerItem: sys_path=   /sys/devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/tty/ttyACM0
    2023-10-25T09:59:39.793Z VERBOSE [SerialPortListerHW::LINUX] getListerItem: devnode=    /dev/ttyACM0
    2023-10-25T09:59:39.793Z VERBOSE [SerialPortListerHW::LINUX] getListerItem: usb_interface_number=0
    2023-10-25T09:59:39.793Z DEBUG [SerialPortListerHW::LINUX] parent syspath: /sys/devices/pci0000:00/0000:00:14.0/usb1
    2023-10-25T09:59:39.793Z DEBUG [SerialPortListerHW::LINUX] set container ID: 1-1
    2023-10-25T09:59:39.805Z DEBUG [SerialPortListerHW::LINUX] try to map FTDI to segger device
    2023-10-25T09:59:39.805Z DEBUG [serialport] serialport enumerate update device: 'E463E90C9FB1'
    2023-10-25T09:59:39.806Z DEBUG Enumeration for plugin 'serialport' took 25 ms
    2023-10-25T09:59:39.806Z DEBUG [sdfu] [->] readHwInfo
    2023-10-25T09:59:39.806Z DEBUG [sdfu] Trying to open COM port: /dev/ttyACM0
    2023-10-25T09:59:40.007Z ERROR [sdfu] Error when trying to open port=/dev/ttyACM0 at try 1. Exception=open: Permission denied. Retrying...
    2023-10-25T09:59:40.307Z ERROR [sdfu] Error when trying to open port=/dev/ttyACM0 at try 2. Exception=open: Permission denied. Retrying...
    2023-10-25T09:59:40.607Z ERROR [sdfu] Error when trying to open port=/dev/ttyACM0 at try 3. Exception=open: Permission denied. Retrying...
    2023-10-25T09:59:40.908Z ERROR [sdfu] Error setting up serial port /dev/ttyACM0, std::exception
    2023-10-25T09:59:40.908Z DEBUG [sdfu] [<-] readHwInfo [took 1101ms]
    2023-10-25T09:59:40.909Z ERROR [sdfu] Error closing serial port cancel: Bad file descriptor
    2023-10-25T09:59:40.909Z ERROR [sdfu] Failed to query sdfu hw info
    2023-10-25T09:59:40.909Z DEBUG Enumeration for plugin 'sdfu' took 1102 ms
    2023-10-25T09:59:40.912Z DEBUG Enumeration for plugin 'mcuBoot' took 1 ms
    2023-10-25T09:59:40.913Z VERBOSE [broken] BrokenPlugin::enumerate
    2023-10-25T09:59:40.914Z DEBUG Enumeration for plugin 'broken' took 1 ms
    2023-10-25T09:59:40.914Z VERBOSE DeviceLister::enumerate: Found device with serial number: '<unknown>'
    2023-10-25T09:59:40.914Z VERBOSE DeviceLister::enumerate: Found device with serial number: '<unknown>'
    2023-10-25T09:59:40.914Z VERBOSE DeviceLister::enumerate: Found device with serial number: '<unknown>'
    2023-10-25T09:59:40.915Z VERBOSE DeviceLister::enumerate: Found device with serial number: '<unknown>'
    2023-10-25T09:59:40.915Z VERBOSE DeviceLister::enumerate: Found device with serial number: '<unknown>'
    2023-10-25T09:59:40.915Z VERBOSE DeviceLister::enumerate: device registered to device list
    2023-10-25T09:59:40.915Z VERBOSE DeviceLister::enumerate: Found device with serial number: '<unknown>'
    2023-10-25T09:59:40.916Z VERBOSE DeviceLister::enumerate: Found device with serial number: '<unknown>'
    2023-10-25T09:59:40.917Z VERBOSE DeviceLister::enumerate: Finished in 1509 ms
    2023-10-25T09:59:40.917Z VERBOSE DeviceLister::enumerate: Completed waiting for enumerate task
    2023-10-25T09:59:40.917Z VERBOSE DeviceLister::enumerate: done
    2023-10-25T09:59:40.918Z WARN Device was skipped as it has no Serial number {"id":3,"serialNumber":null,"serialPorts":[{"comName":"/dev/ttyACM0","manufacturer":"Nordic Semiconductor","path":"/dev/ttyACM0","productId":"521F","serialNumber":"E463E90C9FB1","vcom":0,"vendorId":"1915"}],"traits":{"boardController":false,"broken":false,"jlink":false,"mcuBoot":false,"modem":false,"nordicDfu":true,"nordicUsb":true,"seggerUsb":false,"serialPorts":true,"usb":true},"usb":{"device":{"address":23,"busNumber":1,"configList":{"descriptors":[{"bDescriptorType":2}],"interfaceLists":[{"descriptors":[{"bDescriptorType":4,"bInterfaceClass":2,"bInterfaceProtocol":0,"bInterfaceSubClass":2},{"bDescriptorType":4,"bInterfaceClass":10,"bInterfaceProtocol":0,"bInterfaceSubClass":0}],"endpointLists":[{"descriptors":[{"bDescriptorType":5}],"length":1},{"descriptors":[{"bDescriptorType":5},{"bDescriptorType":5}],"length":2}]}],"length":1},"descriptor":{"bDescriptorType":1,"bcdDevice":256,"idProduct":21023,"idVendor":6421}},"manufacturer":null,"product":null,"serialNumber":null}}
    2023-10-25T09:59:44.081Z DEBUG Usage report instance is initialized
    2023-10-25T09:59:44.081Z DEBUG Sending usage data architecture x64
    

  • Priyanka said:
    ear99  and @JustanotherESP32 could you please confirm the OS you are on?

    -Priyanka

  • Thank you very much. We are looking into this and you will soon be updated Slight smile Also, Could you make sure that you have rebooted after installing https://github.com/NordicSemiconductor/nrf-udev ?

    Regards,

    Priyanka

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