LED Color Anomalies and Suspected Gateway Encoder Initialization Issue with nrf5340

[runqi]

Hello,

I’d like to detail an ongoing issue with LED color states on our hardware setup, along with a potential gateway encoder initialization problem. Ordinarily, the expected behavior is for the gateway center RGB to show green, the left headset to be blue, and the right headset to be purple. After writing to the board, the gateway and one of the headsets switch their LEDs to red after initially showing the correct colors for a short time.

When I reset the headset that switches to red, both headsets return to their proper blue and purple colors, but the gateway continues to show red. Moreover, when I press the reset on the gateway, it momentarily displays the correct green color before reverting to red again. This action also causes one of the headsets to change its LED to red.

Could this be an issue with the encoder initialization on the gateway? If so, what steps can be taken to diagnose and resolve this initialization error?

I appreciate any assistance or insight you can provide on this matter.

Best regards,

Runqi

[Amanda Hsieh]

Hi, 

Could you create a new support case for the new issue which is away from the original scope?

Please elaborate on the medication and how to reproduce the issue in the new support case. 

For us, I2S RX overrun means the nRF5340 doesn't get the data from I2S properly, so the gateway has nothing to send. Since there's nothing to send, the headset received nothing, the compensation mechanism doesn't have a packet for reference, and that causes the presentation compensation to keep triggering.

Regards,
Amanda H.