Power Profiler Kit II not visible on Power Profiler V4.2.0

[CaveManZeb]

I'm running Windows 11, have the kit connected with a microUSB cable and it shows up as a properly working nRF device on COM5 in device manager. I'm using v5.0.2 of nRF Connect for Desktop and V4.2.0 of Power Profiler. I am getting a pulsating green light on the kit but nothing shows up when I click "Select Device" in the app. Pretty disappointed at this point. I have a small amount of time to get my work done and now I'm having to struggle through connectivity issues. Not good...

[andyduarte0192]

Hi, I found this thread looking for a solution for my issue. which is very similar to this. My COM ports on Device Manager look like this:

PS: sorry for my PC in spanish

My PPK-II does appear on the Power profiler app, but it doesn't connect when I click it, it stays 'Connecting' forever.

There's something wrong with the COM ports but I have already tried uninstall COM3 and COM14, but when I reconnect my PPK2 they re-appear.

I also tried on another PC and the PPK2 works perfectly, the COM ports on that other PC shows without the warning icon as it happens in mine

So really frustrated about not knowing what to do...

[Priyanka]

Hi Andy,

Since your PPKII works well with a different PC, there could be some issue with your USB drivers or COM port conflicting assignments. I am not sure regarding this and would encourage you to ask in a different forum (Maybe that of Windows Support in case your OS is windows) for a quick solution.

-Priyanka