Multi-service sample not working properly

Hello,

I am working with the Multi-Service sample on the 9161dk and also a custom 9151 board. 

The multi-service sample compiled option works great but the samples, when compiled locally, from SDK 2.8 and 2.9, do not connect to the nRFCloud.

The samples seem to run identically to eachother but they run differently to the precompiled image for the 9161dk.

The precompiled image for the 9161dk, runs, and reports properly and was provisioned to the nRFCloud using claiming. The two samples compile and flash properly and run, but never maintain a connection to the nRFCloud.

It is clear by watching the uart output/runtime log, that the samples are configured differently than the precompiled image.

Log from sdk 2.9 sample

*** Booting My Application v2.1.0-dev-12e5ee106034 ***
*** Using nRF Connect SDK v2.9.0-7787b2649840 ***
*** Using Zephyr OS v3.7.99-1f8f3dc29142 ***
I: Starting bootloader
I: Primary image: magic=unset, swap_type=0x1, copy_done=0x3, image_ok=0x3
I: Secondary image: magic=unset, swap_type=0x1, copy_done=0x3, image_ok=0x3
I: Boot source: none
I: Image index: 0, Swap type: none
I: Bootloader chainload address offset: 0x18000

ÿ*** Booting nRF Connect SDK v2.9.0-7787b2649840 ***
*** Using Zephyr OS v3.7.99-1f8f3dc29142 ***
[00:00:00.256,347] <inf> main: nRF Cloud multi-service sample has started, version: 1.0.0, protocol: MQTT
[00:00:00.256,378] <inf> application: Reset reason: 0x50001
[00:00:00.256,622] <inf> cloud_connection: Enabling connectivity...
[00:00:00.625,701] <inf> cloud_connection: Setting up nRF Cloud library...
[00:00:00.627,471] <inf> nrf_cloud_info: Device ID: nrf-358299840023440
[00:00:00.627,929] <inf> nrf_cloud_info: IMEI: 358299840023440
[00:00:00.692,230] <inf> nrf_cloud_info: Modem FW: mfw_nrf91x1_2.0.2
[00:00:00.692,260] <inf> nrf_cloud_info: Protocol: MQTT
[00:00:00.692,321] <inf> nrf_cloud_info: Download protocol: HTTPS
[00:00:00.692,321] <inf> nrf_cloud_info: Sec tag: 16842753
[00:00:00.692,352] <inf> nrf_cloud_info: Host name: mqtt.nrfcloud.com
[00:00:01.092,529] <inf> nrf_cloud_credentials: Sec Tag: 16842753; CA: Yes, Client Cert: Yes, Private Key: Yes
[00:00:01.092,590] <inf> nrf_cloud_credentials: CA Size: 1792, AWS: Likely, CoAP: Likely
[00:00:01.092,620] <inf> cloud_connection: Waiting for network ready...
+CGEV: EXCE STATUS 0
+CEREG: 2,"910A","06715510",7
%MDMEV: PRACH CE-LEVEL 0
+CSCON: 1
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
%MDMEV: SEARCH STATUS 2
+CEREG: 5,"910A","06715510",7,,,"00001010","11100000"
%XTIME: "2B","5210510061312B","00"
[00:00:05.844,757] <inf> cloud_connection: Network connectivity gained!
[00:00:06.844,940] <inf> cloud_connection: Network is ready
[00:00:06.844,970] <inf> cloud_connection: Connecting to nRF Cloud
[00:00:11.546,539] <err> nrf_cloud_transport: MQTT input error: -128
[00:00:11.546,600] <err> nrf_cloud_transport: Error disconnecting from cloud: -128
[00:00:11.546,661] <inf> cloud_connection: Disconnecting from nRF Cloud
[00:00:11.546,691] <err> cloud_connection: Could not connect to nRF Cloud
[00:00:11.546,691] <inf> cloud_connection: Retrying in 30 seconds...

Log from sdk 2.8 sample

*** Booting My Application v2.1.0-dev-4594a8693738 ***
*** Using nRF Connect SDK v2.8.0-a2386bfc8401 ***
*** Using Zephyr OS v3.7.99-0bc3393fb112 ***
I: Starting bootloader
I: Primary image: magic=unset, swap_type=0x1, copy_done=0x3, image_ok=0x3
I: Secondary image: magic=unset, swap_type=0x1, copy_done=0x3, image_ok=0x3
I: Boot source: none
I: Image index: 0, Swap type: none
I: Bootloader chainload address offset: 0x18000
ÿ*** Booting nRF Connect SDK v2.8.0-a2386bfc8401 ***
*** Using Zephyr OS v3.7.99-0bc3393fb112 ***
[00:00:00.256,408] <inf> main: nRF Cloud multi-service sample has started, version: 1.0.0, protocol: MQTT
[00:00:00.256,439] <inf> application: Reset reason: 0x1
[00:00:00.256,683] <inf> cloud_connection: Enabling connectivity...
[00:00:00.625,732] <inf> cloud_connection: Setting up nRF Cloud library...
[00:00:00.629,058] <inf> nrf_cloud_info: Device ID: nrf-358299840023440
[00:00:00.629,486] <inf> nrf_cloud_info: IMEI: 358299840023440
[00:00:00.692,230] <inf> nrf_cloud_info: Modem FW: mfw_nrf91x1_2.0.2
[00:00:00.692,291] <inf> nrf_cloud_info: Protocol: MQTT
[00:00:00.692,321] <inf> nrf_cloud_info: Download protocol: HTTPS
[00:00:00.692,352] <inf> nrf_cloud_info: Sec tag: 16842753
[00:00:00.692,382] <inf> nrf_cloud_info: Host name: mqtt.nrfcloud.com
[00:00:01.092,590] <inf> nrf_cloud_credentials: Sec Tag: 16842753; CA: Yes, Client Cert: Yes, Private Key: Yes
[00:00:01.092,651] <inf> nrf_cloud_credentials: CA Size: 1792, AWS: Likely, CoAP: Likely
[00:00:01.092,651] <inf> cloud_connection: Waiting for network ready...
+CGEV: EXCE STATUS 0
+CEREG: 2,"2CCE","014C6715",7
%MDMEV: PRACH CE-LEVEL 0
+CSCON: 1
+CSCON: 0
%MDMEV: PRACH CE-LEVEL 0
+CSCON: 1
+CSCON: 0
%MDMEV: PRACH CE-LEVEL 0
+CSCON: 1
+CSCON: 0
%MDMEV: PRACH CE-LEVEL 0
+CSCON: 1
+CSCON: 0
%MDMEV: PRACH CE-LEVEL 0
+CSCON: 1
+CSCON: 0
+CEREG: 2,"0101","00042C03",7
%MDMEV: PRACH CE-LEVEL 0
%MDMEV: PRACH CE-LEVEL 1
+CSCON: 1
+CEREG: 2,"0101","00042C03",7,0,11
[00:01:46.456,848] <wrn> lte_lc: Registration rejected, EMM cause: 11, Cell ID: 273411, Tracking area: 257, LTE mode: 7
+CSCON: 0
+CEREG: 2,"0101","00042C01",7
+CEREG: 2,"910A","06715510",7
%MDMEV: PRACH CE-LEVEL 0
+CSCON: 1
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
%MDMEV: SEARCH STATUS 2
+CEREG: 5,"910A","06715510",7,,,"00001010","11100000"
%XTIME: "2B","5210021245512B","00"
[00:01:52.534,759] <inf> cloud_connection: Network connectivity gained!
[00:01:53.534,973] <inf> cloud_connection: Network is ready
[00:01:53.535,003] <inf> cloud_connection: Connecting to nRF Cloud
[00:01:58.189,056] <err> nrf_cloud_transport: MQTT input error: -128
[00:01:58.189,117] <err> nrf_cloud_transport: Error disconnecting from cloud: -128
[00:01:58.189,147] <inf> cloud_connection: Disconnecting from nRF Cloud
[00:01:58.189,208] <err> cloud_connection: Could not connect to nRF Cloud
[00:01:58.189,208] <inf> cloud_connection: Retrying in 30 seconds...

Log from  Precompiled image

*** Booting My Application v2.1.0-dev-4594a8693738 ***
*** Using nRF Connect SDK v2.8.0-a2386bfc8401 ***
*** Using Zephyr OS v3.7.99-0bc3393fb112 ***
I: Starting bootloader
I: Primary image: magic=unset, swap_type=0x1, copy_done=0x3, image_ok=0x3
I: Secondary image: magic=unset, swap_type=0x1, copy_done=0x3, image_ok=0x3
I: Boot source: none
I: Image index: 0, Swap type: none
I: Bootloader chainload address offset: 0x18000
I: Jumping to the first image slot
[00:00:00.253,845] <inf> spi_nor: gd25wb256e3ir@1: 32 MiBy flash

*** Booting nRF Connect SDK v2.8.0-a2386bfc8401 ***
*** Using Zephyr OS v3.7.99-0bc3393fb112 ***
[00:00:00.261,138] <inf> main: nRF Cloud multi-service sample has started, version: 1.0.0, protocol: CoAP
[00:00:00.261,169] <inf> application: Reset reason: 0x50000
[00:00:00.261,474] <inf> cloud_connection: Enabling connectivity...
[00:00:00.628,295] <inf> cloud_connection: Setting up nRF Cloud library...
[00:00:00.715,911] <inf> nrf_cloud_info: Device ID: 50334756-3437-470b-8001-140cadd00a9d
[00:00:00.716,369] <inf> nrf_cloud_info: IMEI: 358299840023440
[00:00:00.802,154] <inf> nrf_cloud_info: UUID: 50334756-3437-470b-8001-140cadd00a9d
[00:00:00.802,581] <inf> nrf_cloud_info: Modem FW: mfw_nrf91x1_2.0.2
[00:00:00.802,612] <inf> nrf_cloud_info: Protocol: CoAP
[00:00:00.802,642] <inf> nrf_cloud_info: Download protocol: CoAP
[00:00:00.802,642] <inf> nrf_cloud_info: Sec tag: 16842753
[00:00:00.802,673] <inf> nrf_cloud_info: CoAP JWT Sec tag: 16842753
[00:00:00.802,703] <inf> nrf_cloud_info: Host name: coap.nrfcloud.com
[00:00:01.132,843] <inf> nrf_cloud_credentials: Sec Tag: 16842753; CA: Yes, Client Cert: Yes, Private Key: Yes
[00:00:01.132,934] <inf> nrf_cloud_credentials: CA Size: 1792, AWS: Likely, CoAP: Likely
[00:00:01.132,934] <inf> cloud_connection: Waiting for network ready...
[00:00:04.179,870] <inf> cloud_connection: Network connectivity gained!
[00:00:05.180,145] <inf> cloud_provisioning: Initializing the nRF Provisioning library...
[00:00:05.180,175] <inf> nrf_provisioning_coap: Init CoAP client
[00:00:05.180,725] <inf> cloud_connection: Network is ready
[00:00:05.221,343] <inf> nrf_provisioning: Checking for provisioning commands in 3s seconds
[00:00:08.221,466] <inf> cloud_provisioning: Provisioning is active.
[00:00:08.447,235] <inf> nrf_provisioning_coap: DTLS setup
[00:00:09.953,735] <inf> nrf_provisioning_coap: Connected
[00:00:10.427,185] <inf> nrf_provisioning_coap: Requesting commands
[00:00:10.617,126] <inf> nrf_provisioning_coap: No more commands to process on server side
[00:00:10.618,408] <err> net_coap: Error in poll: POLLNVAL - fd 3 not open
[00:00:10.618,591] <inf> nrf_provisioning: Checking for provisioning commands in 61s seconds
[00:00:15.618,621] <inf> cloud_provisioning: Provisioning is idle.
[00:00:15.618,682] <inf> cloud_connection: Connecting to nRF Cloud
[00:00:17.625,701] <inf> nrf_cloud_coap_transport: Request authorization with JWT
[00:00:17.868,316] <inf> nrf_cloud_coap_transport: Authorization result_code: 2.01
[00:00:17.868,499] <inf> nrf_cloud_coap_transport: Authorized
[00:00:17.868,713] <inf> nrf_cloud_coap_transport: DTLS CID is active
[00:00:24.293,670] <inf> cloud_connection: Connected to nRF Cloud
[00:00:24.293,731] <inf> cloud_connection: Reducing provisioning check interval to 30 minutes
[00:00:24.294,464] <inf> shadow_support_coap: Checking for shadow delta...
[00:00:24.295,745] <inf> nrf_cloud_fota_poll: Checking for FOTA job...
[00:00:24.295,776] <inf> application: Waiting for modem to determine current date and time
[00:00:24.295,776] <inf> application: Current date and time determined
[00:00:24.295,806] <inf> nrf_cloud_log: Changing cloud logging enabled to:1
[00:00:24.297,027] <inf> nrf_provisioning: Checking for provisioning commands in 1803s seconds
[00:00:24.537,658] <inf> shadow_config: Sending reported configuration
[00:00:30.559,967] <inf> application: Temperature is 23 degrees C
[00:00:30.560,211] <inf> nrf_cloud_pgps: Storage base:0xEB000, size:86016
[00:00:30.561,737] <inf> nrf_cloud_pgps: Checking P-GPS header: Schema version:0, type:0, num:0, count:0
[00:00:30.561,737] <inf> nrf_cloud_pgps: size:0, period (minutes):0, GPS day:0, GPS time:0

Questions:

- can we get the configuration used for the precompiled example to use as a base of our application?

- is there a reason why the two samples, when compiled, will not work with claiming?

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