Power Profiler tool and Quick Start not opening in nRF Connect for Desktop

[sohyeon lee]

I'm experiencing an issue with my Power Profiler Kit II (PPK2) when using nRF Connect for Desktop.

System configuration:

• nRF Connect for Desktop version: 5.2.0

• Power Profiler app version: 4.3.0

• Product number: PCA631001.1.1 / 2024.45 / D05271B2

Issue:
The Power Profiler app does not open, and the Quick Start button is unresponsive.
There is no issue with the hardware connection — the device is detected properly in Device Manager, and the USB connection is stable.

Has anyone encountered this issue or found a workaround?

Thanks in advance for your help!

[Kenneth]

Hello,

• Do any apps open? or do all fail to open?
• Can you say a few more words on how does it fail?

Kenneth

[sohyeon lee]

None of the apps are opening, and I have tried switching connectors multiple times, but they still do not open. The port connection appears to be working properly in Device Manager, so the connector for the PPK seems to be functioning correctly. Therefore, I suspect that the issue is related to the internal firmware.

[Kenneth]

Have the PPK 2 board worked at any time or is this a new PPK 2 board? Do you have other PPK 2 boards working?

Edit: Can you look through this devzone thread, and check out the videos and description there if that can take you a bit further?

 PPKII "Device must be programmed, do you want to proceed?"  

Kenneth

[sohyeon lee]

The connection was working fine originally, but this issue started occurring last Thursday. All five PPK2 units we currently have are showing the same symptoms

[sohyeon lee]

This isn't a new board; it's one we’ve been using previously.