nRF9151DK - UICC failure "Is SIM installed?"

[Tom01]

Dear Nordic team,

we are evaluating the nRF9151 for a data acquisition application/device. Our first goal was to get the official HTTPS client sample to run on the nRF9151DK, but have run into an issue with a UICC failure which I couldn't solve so far.

I've been trying to run the official HTTPS sample with SDK version 3.3.0. The output of the sample application is as follows.

*** Booting nRF Connect SDK v3.3.0-ba167d9f3db4 ***
*** Using Zephyr OS v4.3.99-fd9204a02d52 ***
HTTPS client sample started
Bringing network interface up
Provisioning certificate
Certificate match
Connecting to the network
+CEREG: 90
[00:00:01.019,073] <wrn> nrf_modem_lib_netif: The modem reports a UICC failure. Is SIM installed?

As per the output, the SIM card does not seem to be recognized and at this point I am unsure whether this is a hardware or a software problem. What I've tried/checked so far:

1. inserted one SIM card which came with the development kit and one SIM card which is known to work in another device

2. made sure the SIM cards are inserted correctly

3. made sure the jumper on P30 is connected

4. Added AT command "AT%XSIM?" to the sample which returns "%XSIM: 0" (which seems to mean it's not initialized?)

5. Tried the advice given in this thread: https://devzone.nordicsemi.com/f/nordic-q-a/128147/nrf9151-dk-uicc-failure-no-sim-vcc-after-previous-softsim-usage (all commands yield "OK")

Am I missing some hardware-side configuration for the nRF9151 development kit? 

Best,

Tom

  

[Tom01]

Hello Jonathan,

thank you for your response. 

I think we need your assistance here: Farnell has not responded since I have opened a ticket about these DKs with them. That has been two weeks ago. Furthermore, they do not have any more DKs in stock. Could you please assist us in the replacement process?

If fixing the hardware issue by ourselves does not void our right to return the DKs, we would also be willing to attempt to flip the D5 component ourselves. In case we did that and the physical SIMs still do not work, would we still be able to get a replacement?

Feel free to contact me privately via e-mail. I'd very much appreciate if we could accelerate this discussion and resolve the situation within the next few working days.

Best,

Tom

[JONATHAN LL]

Hi Tom, 

The nRF9151 SMA DK will functinaly be the same, https://ch.farnell.com/en-CH/nordic-semiconductor/nrf9151-sma-dk/development-kit-32bit-arm-cortex/dp/4834414?cfm=true  so this is an in stock alternative. 

I have also contacted our sales team here so someone should contact you soon to help with replacements. 
I have sent you a message with the contact persons contact info, so you can also reach out to them directly to get things going faster

Tom01 said:

If fixing the hardware issue by ourselves does not void our right to return the DKs, we would also be willing to attempt to flip the D5 component ourselves. In case we did that and the physical SIMs still do not work, would we still be able to get a replacement?

If you are willing to try then you can do that. 

You should still get a replacement for the broken kits you already got. 

Regards,
Jonathan

[Tom01]

Hey Jonathan,

thank you for your quick response and for initiating the replacement process.

I am unsure in which way you have written me a message. Have you sent me an e-mail or a message on this platform? 

JONATHAN LL said:

If you are willing to try then you can do that. 

Ok, I'll discuss this with our eletronics department and let you know if we attempt to fix the boards ourselves.

Best,

Tom

[JONATHAN LL]

Hi,

Tom01 said:

I am unsure in which way you have written me a message. Have you sent me an e-mail or a message on this platform? 

There should be a message here on Devzone, not sure exactly what it looks like from your side, but I did send you a request so something should pop up somewhere, you might also have gotten a mail about it from Devzone. 

Tom01 said:

If you are willing to try then you can do that. 

Ok, I'll discuss this with our eletronics department and let you know if we attempt to fix the boards ourselves.

If you need any assistance or help here I will gladly help with this process. 



Regards,
Jonathan