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CBCentralManager on iOS is not detecting readers of type nRF52840

We're trying to diagnose an issue that's occurred to at least two of our customers. For some reason, we've found two different iPhones that are seeing our reader (nRF52840) believe it's an Apple Watch. Specifically, the "nRF Connect" app labels it as an Apple Watch, and our own app which looks for the specific service can't find it, even though the details are correct.
Do you have any thoughts or could put us in touch with someone who knows might more, or can tell us how the nRF Connect even gets the name "Apple Watch" since our device would never have sent that?
Txs,
Gus.
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