nRF Connect Desktop BLE app v2.4.0 with nRF52840 dongle does not scan devices (times out)

[sagar448]

Hi,

I am using nRF Connect for Desktop v3.4.0 and BLE app v2.4.0. I flashed the latest connectivity firmware ("ble-connectivity 4.1.1+May-07-2019-15-12-19. SoftDevice API version: 5") onto an nRF52840 dongle. When I start scanning I do not see any devices in the sidebar. After some time the log message states that the device scan timed out ("Scanning timed out on adapter"). I can make the dongle advertise with the app, so I know that the app is definitely able to control the dongle. I'm on Mac OSX Catalina.

Regards.

[sagar448]

Thank you. At this point I'm not ruling out a hardware fault on the dongle, even though it is broadcasting fine.