nRF9160 DK cloud error "nRFCode 40001... using a non-JITP certificate"

[kfmurphy]

Hello -

I am trying to set up the nRF9160 DK kit. I successfully updated the firmware and entered the ICCID, PUK, IMEI, and HWID values. When registering for nRF Cloud, in the "Add LTE" screen i get the message "There was an error adding your device: nRFCode 40001: Attempting to verify ownership code for device nrf-xxxxxxxxxxxxxxx using a non-JITP certificate." This is after I enter the IMEI and HWID values. I can confirm that iBasis SIM card that came with the kit is plugged in, and I live in an area with LTE coverage (Philadelphia). Please help. Thank you.

[Øyvind]

Thanks kfmurphy, I have had it removed from the database. Can you please retry to register in nRF Cloud?
-Øyvind

[kfmurphy]

Hi Øyvind - 

Thank you for the help. When I tried to add the device to the cloud it gave me the message "There was an error adding your device: It wasn't found. Is it connected? If the LED(s) don't indicate that it's connected, you may have to update your device." Upon re-updating the cloud certificate and cycling power, I was finally able to successfully add the device to my cloud account. So I am good for now.

I want to say I really appreciate your support in helping me through this. However, I feel the need to let Nordic know that this bring-up has been a very frustrating process in getting an "out of the box" demo to work - it has taken a week of daily effort to get a device communicating and registered to my account. I hope going forward that things are smoother.

Thank you again for your support.

Regards,

Kevin

[Øyvind]

Hi Kevin,

kfmurphy said:

Upon re-updating the cloud certificate and cycling power, I was finally able to successfully add the device to my cloud account. So I am good for now.

 That would have been my next suggestion! Glad to hear that it is working. Good work! 

kfmurphy said:

However, I feel the need to let Nordic know that this bring-up has been a very frustrating process in getting an "out of the box" demo to work - it has taken a week of daily effort to get a device communicating and registered to my account. I hope going forward that things are smoother.

 Yes, I agree with your feedback, and we are aware that the "out-of-box" demo isn't quite there yet. I will forward your feedback and hope to improve this process very soon. 

Kind regards,
Øyvind