nRF Connect Programmer gives LIBUSB ERROR NO DEVICE

I have an encased nRF52840 dongle that is visible to nRF Connect. However, when I try and select the displayed device I get the following:

09:07:39.925	DFU trigger interface found, changing to bootloader...
09:07:39.925	LIBUSB_ERROR_NO_DEVICE
09:07:39.925	Target device closed.

I cannot press the reset button since the dongle is enclosed. Why does this error occur and what can I do to fix it?

I am running on Windows 10.

Before trying to select the display device the drop down shows:

  • Serial Port COM11
  • USB Nordic Semiconductor nRF52 Connectivity
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