DKs not being detected after updating to nRF Connect 3.8 and Programmer to 2.0.0

[michaelatom]

After updating nRF Connect and the Programmer app, DKs aren't being recognized when clicking on Select Device.

Tried both with nRF9160 and nRF5340 DKs and neither was detected.

When the DK is turned on, the JLink window does show up and I am able to program using the command line tools.

2021-11-03T14:32:35.786Z DEBUG App path: C:\Users\Amit\.nrfconnect-apps\node_modules\pc-nrfconnect-programmer
2021-11-03T14:32:35.786Z DEBUG nRFConnect 3.8.0 is not supported by the app (^3.8.0)
2021-11-03T14:32:35.786Z DEBUG nRFConnect path: C:\Users\Amit\AppData\Local\Programs\nrfconnect\resources\app.asar
2021-11-03T14:32:35.786Z DEBUG HomeDir: C:\Users\Amit
2021-11-03T14:32:35.786Z DEBUG TmpDir: C:\Users\Amit\AppData\Local\Temp
2021-11-03T14:32:36.064Z ERROR Error while probing devices: EnumerateWorker json error

Already tried reinstalling nRFConnect and it didn't fix the issue.

[michaelatom]

Tried this and it does work with a board connected to the DK.

Thanks

[Marte Myrvold]

Hi,

Our developers have found that having a JLink device, such as JLink Lite or JLink Plus debuggers, connected to your computer without the device being connected to anything (DK/SoC), will cause this issue. This will be fixed in a new release of nRF Connect for Desktop. I will notify you when this is released. Until then, their solution is to disconnect all JLink devices that are not connected to anything.

Best regards,

Marte

[Marte Myrvold]

Hi,

I have seen a couple of cases reporting this since the new version was released. I have reported it to the developers, but I will most likely not get a response before tomorrow.

Best regards,

Marte