Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

[Sukriti]

Hello! 

I've been trying to install nRF Connect SDK v2.3.0 using the Toolchain Manager in the nRF connect for desktop app. However, the toolchain and SDK installations are successful but the folder C:\ncs\v2.3.0 is always empty. I also tried downloading the older versions of the SDK, but the problem remains the same. I have installed the latest version of the Toolchain Manager, but I also tried it's older versions, with no success. I have tried many solutions from other Devzone queries also, but have not been able to rectify this. I've been unable to use the platform for quite a long time due to this problem. Can you please help me with this? 

Best Regards

Sukriti 

[dejans]

Hi Sukriti,

Have you tried using manual installation method?

Best regards,
Dejan

[Saravanan Karuppiah]

Hi Sukriti,

Good day.

I am facing similar issue as you have in this ticket for my office laptop(Windows OS) . I am using the latest Tool chain manager to install the latest nRF connect SDK v2.4.1. The SDK installation is successful but the folder C:\ncs\v2.4.1 contains only the folder ".west", that too this folder ".west" is empty. All other folders and files are missing.

Is your issue is resolved. If so how you resolved the issue. Is it through manual installation?

Thanks and greatly appreciate your help.

Regards,

Saravanan Karuppiah

[dejans]

Hi Saravanan,

Please try installing nRF Connect SDK again.

Best regards,
Dejan

[Saravanan Karuppiah]

Hi Dejan,

I have tried installing and removing cycles multiple times with my user privilege. My IT admin repeated this with admin privileges multiple times. Even tried this when my office network traffic is very minimal. The same issue is present all the times.

Will trying manual installation is worth it?

Thanks,

Saravanan Karuppiah

[dejans]

Hi Saravanan,

First make sure that you fulfil the requirements specified in the documentation.

Then you could try:
- restarting your computer
- reinstalling already installed NCS via Toolchain Manager
- changing installation method (for example, use manual instead of automatic)
- using another computer

Best regards,
Dejan