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  • Case ID: 312127
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Toolchain Manager installs an empty folder: nRF Connect SDK v2.3.0

Sukriti

Hello! 

I've been trying to install nRF Connect SDK v2.3.0 using the Toolchain Manager in the nRF connect for desktop app. However, the toolchain and SDK installations are successful but the folder C:\ncs\v2.3.0 is always empty. I also tried downloading the older versions of the SDK, but the problem remains the same. I have installed the latest version of the Toolchain Manager, but I also tried it's older versions, with no success. I have tried many solutions from other Devzone queries also, but have not been able to rectify this. I've been unable to use the platform for quite a long time due to this problem. Can you please help me with this? 

Best Regards

Sukriti 

  • 0

    Hi,

    As a first step, when installation is successfully completed but the folder is still empty, you could try restarting the same NCS installation from the Toolchain Manager. If this does not help, you could try removing your existing NCS installations and start by following installation guides for automatic or manual installation.

    Best regards,
    Dejan

  • 0 in reply to dejans

    Hi,

    I have tried doing both these things several times. Nothing is working. 

  • 0 in reply to dejans

    Hi, 

    I have tried re-installation several times, but nothing helps. Could you please guide me through the following:

    • My system uses Windows 11 (64-bit OS). Can this be the reason behind this behaviour? Because the documentation very clearly states that nRF Connect SDK may or may not work in Windows 11. 
    • Is there a way to re-start the installation from scratch? Is there a way to completely uninstall the software? I have tried searching for this in old Devzone discussions, and followed every tip that I came across, but I have not been able to install the software from scratch. 

    I've been unable to use the software for some days and have a time sensitive task at hand. Your support would be much appreciated. 

    Best regards 

    Sukriti 

  • 0 in reply to Sukriti

    Hi,

    Have you tried restarting your computer before performing clean installation?

    Can you verify that you have not skipped any of the steps in the installation process?

    Have you tried using any other supported operating system to perform NCS installation process on?

    Best regards,
    Dejan

  • 0 in reply to dejans

    Hi Dejan,

    dejans said:
    Have you tried using any other supported operating system to perform NCS installation process on?

    I tried installing NCS on another computer that works on Windows 10. This was the very first NCS installation on this device. I did not face any problem during the installation, and it is running fine.

    dejans said:
    Can you verify that you have not skipped any of the steps in the installation process?

    I verified this several times, I think I followed the installation process properly.

    dejans said:
    Have you tried restarting your computer before performing clean installation?

    I did not restart the computer before the installation, I will do this on my Windows 11 computer  and will share the result with you. 

    I would also like to mention that I've been using NCS on my Windows 11 system for almost a year. It was running smoothly. I have removed and installed NCS again on this computer several times in the past. I never faced any problem. Recently, VS Code ran into some problem, and I got stuck. I thought of installing NCS as well as VS Code again. Since then, I've been unable to install the SDK. 

    Best Regards 

    Sukriti

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