Getting Error that "The device has not yet been provisioned".

[shivam]

         Hi nordic Devzone community,

 

       I am from INDIA , I have Thingy91 for asset tracking application and IBASIS new sim card but currently they not serve for iot application in india.

so i am using regional sim provider JIO Telecom that is activated .

        so , i have completed modem firmware and asset tracker application uploading section. then i inserted JIO sim card in thingy91 then it firstly started blinking yellow light then

after few second later started tripple green led pulse blinking which means it connecting to cloud then i head over nrf cloud and tried to add thingy91 device to the cloud but got following

error message.

 

        so can u tell me what to do next. I have also attached log file of LTE Link Monitor.

2023-08-11T11_36_05.182Z-log.txt

[Øyvind]

Hello, 

From the logs you have provided it seems that you have very bad coverage/signal, i.e. multiple +CESQ: 99,99,255,255,255,255. Please see Extended signal quality +CESQ for more information. 

That said, the errors that are in the logs:

2023-08-11T11:37:10.873Z DEBUG modem << [00:01:46.859,588] [1;31m<err> nrf_cloud: nRF Cloud connect failed -114[0m
2023-08-11T11:37:10.895Z DEBUG modem << [00:01:46.859,649] [1;31m<err> nrf_cloud_integration: NRF_CLOUD_EVT_TRANSPORT_CONNECT_ERROR: -5[0m

From nrfxlib\nrf_modem\include\nrf_errno.h these are defined as

#define NRF_ENETUNREACH 114     /**< Network unreachable */

and

#define NRF_EIO 5               /**< I/O error */

Please check your coverage in the area.

Kind regards,
Øyvind

[shivam]

Thank you for your response , I will look for signal strength.

 But ,why i`m getting following error during adding my thingy91 to the nrf cloud. Is this also related with sim signal strength or any thing else problem .

[Øyvind]

This is most likely due to the device not being able to connect to nRF Cloud, due to bad signal strength.