NRF Cloud Maps View Stuck

[Dominic]

I looks like the google map view in the nRF cloud platform isnt working. 

There are many data points form my devices (I can see from the REST data), but it just shows default location Portland, hopefully the dev team are already fixing this. 

Many Thanks 

Dom 

[Øyvind]

Hi Dom, 

Thanks for reporting back to us. I will forward to our cloud team. Do you have any more information to share with us, e.g. what application you are running?

Kind regards,
Øyvind

[Dominic]

Hi, I was using asset tracker v2. The CSV data is correct. 

Many thanks 

Dominic 

[Øyvind]

Could you please provide logs from the device and more details on :

1. The Team ID of the team containing the device or user experiencing the problem. Obtainable from the Team page on nrfcloud.com (hamburger menu, upper right), or from the tenantId response field from the FetchAccountInfo request in the REST API. (Team and tenant are the same thing.)
2. The User ID of the person logged into nrfcloud.com, if they are using the portal. Obtainable from the User Account page on nrfcloud.com (hamburger menu, upper right).
3. If the problem is with a specific device, the Device ID, shown as "Id" on the Devices page, or at the top of the device's individual page. If using the REST API, it's the deviceId supplied in many of the requests.
4. For REST API requests, the full details of the requests they sent and responses they received. If possible, include the request-id response header.

This should provide our nRF Cloud team with more information on how to find the issue. 

Thanks!