Hi there trying to set up a Thingy 91 for evaluation. When trying to update the firmware the device is not recognised with the following error message in the log
WARN Device was skipped as it has no Serial number {"id":2,"serialNumber":null,"serialPorts":[{"comName":"COM3","manufacturer":"Intel","path":"\\\\?\\PCI#VEN_8086&DEV_1C3D&SUBSYS_21CE17AA&REV_04#3&b1bfb68&0&B3#{86e0d1e0-8089-11d0-9ce4-08003e301f73}","productId":"","serialNumber":"","vcom":0,"vendorId":""},{"comName":"COM4","manufacturer":"RIM Virtual Serial Ports","path":"\\\\?\\ROOT#PORTS#0000#{86e0d1e0-8089-11d0-9ce4-08003e301f73}","productId":"","serialNumber":"","vcom":1,"vendorId":""},{"comName":"COM5","manufacturer":"RIM Virtual Serial Ports","path":"\\\\?\\ROOT#PORTS#0001#{86e0d1e0-8089-11d0-9ce4-08003e301f73}","productId":"","serialNumber":"","vcom":2,"vendorId":""}],"traits":{"boardController":false,"broken":false,"jlink":false,"mcuBoot":false,"modem":false,"nordicDfu":false,"nordicUsb":false,"seggerUsb":false,"serialPorts":true,"usb":false}}
Can you advise?
