Issues faced while scanning BLE devices using nRF Connect app and nRF52840 dongle

I am writing regarding some issues our team is facing while trying to scan BLE devices using the nRF Connect app for desktop (on Windows 11).

We downloaded the latest firmware from your website and installed it on the nRF52840 dongle. The firmware installed successfully, however when we try to start scanning under the Connection Map tab, we are getting error messages (attached).

Additionally, while analyzing the Master-Slave packet communication in Wireshark, we notice that both the red and green lights on the dongle are blinking instead of just the blue light during connection establishment between the device and application.

Communication protocol of the device from which sniffing  is BLE 5.0.

It would be great if you could look into these issues and help us troubleshoot. I have attached more details on the errors faced as well as the firmware version used. Do let us know if any additional information is needed.

Parents Reply
  • Hi,

    When we stop capturing and closing Wireshark, then the error displayed. We tried many to set the dongle in bootloader mode and flash it. Then same errors remains. LED's still showing green and red simultaneously. One more problem happened that some time it stops capturing in Wireshark.

    Could you please provide any tutorial or guide regarding the working and usage of this dongle for Bluetooth sniffing purpose? We have already referred the guide in Nordic website, but it was not helpful for understanding these.

Children
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