Issue with nRF Connect and DFU service support for BT4 and BLE 5

[Shreya J B]

Hello Nordic Semiconductor Support Team,

We are trying to update application using DFU. We use bootloader, BLE 5 long range coded phy. DFU is not successful, please find the details of the log message in the attachment. we are using nRF Connect version 4.27.1, Nordic SDK version 16, and soft device 140.

Could you please provide guidance on how to resolve this issue or if there are any updates or workarounds available for nRF Connect that support DFU service for BLE 5?

Thank you for your assistance.

Best regards,

Shreya

[Hung Bui]

Hi Shreya, 

What I can see in the log is that after nRF Connect app send the command to switch the device to bootloader mode, it's failed to reconnect or having trouble when sending write command after connected to the bootloader. 

Do you have the issue if you do 1Mbps PHY in your application? 
Did you modify the bootloader to use CODED PHY or the bootloader still do 1Mbps PHY ?
Could you try to switch the application to bootloader manually (write 0x01 to the Buttonless characteristic after enable Indication). The bootloader will start advertising as DFUTarg and then you can connect to the bootloader from the phone and do DFU update. 

Please try capture a sniffer trace when the bootloader is connected to the phone. 

[Shreya J B]

Hi Hung Bui,

Do you have the issue if you do 1Mbps PHY in your application? :
Our application works ok for 1Mbps. Sorry didn't get your question, can you give more details about the question.

Did you modify the bootloader to use CODED PHY or the bootloader still do 1Mbps PHY ?
We have modified the bootloader to advertise in BLE 5 coded PHY

try capture a sniffer trace when the bootloader is connected to the phone:
I have used the USB where the debugger is connected, getting erorr -> nRF Sniffer extcap pipe gives error FIFO does not exist. I checked if the com port exists and it generates some data, and it does do something. I checked by using USB port near to reset button. but then nrfSniffer interface was not visible. 

Could you please suggest how to proceed?!.

Thank you

[Hung Bui]

Hi Shreya, 
Have you tried to follow the document to install all the prerequisite software needed. 
Have you called nrf_sniffer_ble.bat as instructed at step 3 here: https://infocenter.nordicsemi.com/topic/ug_sniffer_ble/UG/sniffer_ble/installing_sniffer_plugin.html?cp=11_5_2_3

We have a guide here on how to use it: https://academy.nordicsemi.com/courses/bluetooth-low-energy-fundamentals/lessons/lesson-6-bluetooth-le-sniffer/topic/nrf-sniffer-for-bluetooth-le/

Could you follow my suggestion to try putting the device into bootloader mode manually ? Then try to use the phone to connect to the bootloader. 

You can also try flashing only the softdevice and the bootloader and try to do DFU from there. 
 

[Shreya J B]

Hi Hung Bui,

We have followed all the above mentioned steps. but wireshark is able to see all the BLE 4 advertising devices but not the BLE 5 coded PHY device. Any suggestions?

yes tried to put device in bootloader mode manually, then DFU was successful. 

We tried doing the DFU from SD & Bootloader. DFU was successful.

Thank you.

[Hung Bui]

Please double check your sniffer configuration: 
BLE sniffer support for coded phy

Shreya J B said:

yes tried to put device in bootloader mode manually, then DFU was successful. 

We tried doing the DFU from SD & Bootloader. DFU was successful.

From what you reported it seems that the problem is at when you switch from application to the bootloader, the phone couldn't reconnect to the bootloader. 

Please double check that you have service changed characteristic enable on both your application and the bootloader. Please check sdk_config.h for

NRF_SDH_BLE_SERVICE_CHANGED 1 

PM_SERVICE_CHANGED_ENABLED 1