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Nordic Case Info
  • Case ID: 323221
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Device Manager not picking up Nordic Boards

Shahin97

Hello,

I have been using Nordic for a while, Projects using nRF52832, nRF52833 and nRF52840, however I recently got a new laptop and device tree is unable to find my dev boards.

It is listed under Other devices -> BULK device

I have the latest JLink version, if I am using a custom nrf board with a standalone JLink, I am able to flash all my boards. However, only the development boards are unable to be found by the onboard JLink

Any idea how to debug this? 

Latest nRF Connect SDK, nRF command-line tools installed and in path.

  • 0

    Terminal

    C:\Users\shahin.haque>nrfjprog --recover
    ERROR: No debuggers were discovered.
    NOTE: For additional output, try running again with logging enabled (--log).
    NOTE: Any generated log error messages will be displayed.

    C:\Users\shahin.haque>



    nRF Programmer 

    18:29:49.685
    Getting serialport options from persistent store 001050251825.pc-nrfconnect-programmer
    18:29:50.193
    Getting serialport options from persistent store 001050251825.pc-nrfconnect-programmer
    18:29:50.638
    Getting serialport options from persistent store 001050251825.pc-nrfconnect-programmer
    18:30:02.968
    Error: Task failed. Failed to device info one or more devices: * 1050251825: [jlink] NO_EMULATOR_CONNECTED, code: Nrfjlink. Message: Operation device-info failed, [jlink] NO_EMULATOR_CONNECTED.
    18:30:02.981
    Using nrfutil device to communicate with target via JLink
    18:30:04.378
    Reading readback protection status for Application core
    18:30:04.380
    Failed to reading readback protection status for application core core. Error: [object Object], message: Batch task protection-get failed, [jlink] NO_EMULATOR_CONNECTED
    18:30:04.586
    Error: Task failed. One or more batch tasks failed: - [jlink] NO_EMULATOR_CONNECTED, code: Nrfjlink. Message: Batch task protection-get failed, [jlink] NO_EMULATOR_CONNECTED.
    18:30:04.588
    Error: Task failed. One or more batch tasks failed: - [jlink] NO_EMULATOR_CONNECTED, code: Nrfjlink. Message: Batch task protection-get failed, [jlink] NO_EMULATOR_CONNECTED.
  • 0

    Fixed,

    When re-installing J-Link, I've added support legacy, All working now. 

  • 0 in reply to Shahin97

    I am experiencing the same issue. How did you "added support legacy"? I do not see that option installing J-Link. Did you use 7.94e?

  • 0 in reply to MMater

    I was able to fix this by manually updating the driver

    The issue was driver failure solved with this article: https://wiki.segger.com/Incorrect_J-Link_USB_driver_installed

    Thanks Wes

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