Toolchain Manager Update Error

[gocchan]

Hello, 

I tried to update Toolchain Manager from 1.2.6 to 1.3.1 using nRF Connect for Desktop (v4.4.1), but it failed as shown in the log below.

Error: Failed with exit code 1.
Failed to bootstrap core functionality before executing command.

HTTP request to default bootstrap resource

  https://raw.githubusercontent.com/NordicSemiconductor/nrfutil-package-index/
master/bootstrap.json

failed.

Please check that your internet connection is functioning. If you use a proxy,
please try the --detect-proxy flag or manually set the appropriate HTTP_PROXY-
style environment variable(s).

To use a custom bootstrap config, set NRFUTIL_BOOTSTRAP_CONFIG_URL.
To bootstrap directly from a nrfutil-core package tarball, set
NRFUTIL_BOOTSTRAP_TARBALL_PATH.


Caused by:
    0: error sending request for url (https://raw.githubusercontent.com/NordicSemiconductor/nrfutil-package-index/master/bootstrap.json): operation timed out
    1: operation timed out.

How can I solve this problem?

Regards, 

Gotoda

[Priyanka]

Hi,

This can be caused if your internet connection was unstable. Could you try uninstalling and installing again with a stable connection?

Regards,

Priyanka

[gocchan]

Hi, 

I have uninstalled and installed several times, but the same error log appears.

I tried it on a different network and got a different error log.

Error: Failed with exit code 1.
Could not update package registry

Caused by:
    0: failed to fetch `https://github.com/nordicsemiconductor/nrfutil-package-index`
    1: failed to send request: サーバー名またはアドレスは解決されませんでした
       ; class=Os (2).

The problem may be with the PC rather than the network.

Regards,

Gotoda

[Priyanka]

Thank you for the information. I will discuss with the internal team and see what's the issue. Will keep you updated as soon as I get a response.

-Priyanka

[Priyanka]

Are you using a proxy?

-Priyanka

[gocchan]

Yes, I'm using a proxy.

[Priyanka]

HI,

Unfortunately this is an issue when using proxy and at the moment we have no workaround for the issue. It's there in our backlogs, but we cannot guarantee the time. Apologies for the inconvenience.

-Priyanka

[gocchan]

OK.

I understand that it is probably a proxy problem on our office PC.

We will continue development with v1.2.6.

Thank you.