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Nordic Case Info
  • Case ID: 325160
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nRF Connect for Desktop v4.4.1 fails to download toolchain manager app

rut_lifang

Hi,

I try to set up NCS on the new laptop from the scratch.

I download and install the latest nRF Connect for Desktop v4.4.1, but fail to intall the toolchain manager apps. BTW, other apps can be installed without any problem.

The error information is captured as below. 

////////////////////////////////////////////////////////////////////////

Unable to install downloadable app.

Error: Failed with exit code 1.
Failed to bootstrap core functionality before executing command.

HTTP request to default bootstrap resource

  raw.githubusercontent.com/.../
master/bootstrap.json

failed.

Please check that your internet connection is functioning. If you use a proxy,
please try the --detect-proxy flag or manually set the appropriate HTTP_PROXY-
style environment variable(s).

To use a custom bootstrap config, set NRFUTIL_BOOTSTRAP_CONFIG_URL.
To bootstrap directly from a nrfutil-core package tarball, set
NRFUTIL_BOOTSTRAP_TARBALL_PATH.


Caused by:
    0: error sending request for url (raw.githubusercontent.com/.../bootstrap.json): error trying to connect: dns error: 请求的名称有效，但是找不到请求的类型的数据。 (os error 11004)
    1: error trying to connect: dns error: 请求的名称有效，但是找不到请求的类型的数据。 (os error 11004)
    2: dns error: 请求的名称有效，但是找不到请求的类型的数据。 (os error 11004)
    3: 请求的名称有效，但是找不到请求的类型的数据。 (os error 11004).
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  • +1

    Hi,

    As you see from the error code you get there are issues with accessing Github. The toolchain manager, and VS Code extension downloads the dependencies and repositories that NCS consists of from github.com.

    If you are behind a corporate firewall, or in a region that restricts access to Github, you will unfortunately have issues getting access to these files. For now I recommend that you investigate either if you can access these files by not beeing behind said firewall/restrictions or that you reach out to your regional sales director from Nordic to get access to the files. 

    Kind regards,
    Andreas

Reply
  • +1

    Hi,

    As you see from the error code you get there are issues with accessing Github. The toolchain manager, and VS Code extension downloads the dependencies and repositories that NCS consists of from github.com.

    If you are behind a corporate firewall, or in a region that restricts access to Github, you will unfortunately have issues getting access to these files. For now I recommend that you investigate either if you can access these files by not beeing behind said firewall/restrictions or that you reach out to your regional sales director from Nordic to get access to the files. 

    Kind regards,
    Andreas

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