Can't use PPK2 / OS X 11.7

I've just purchased a PPK2 and before I did I check to see if OS X 11.7 is supported - it is ( https://docs.nordicsemi.com/bundle/nrf-connect-desktop/page/os_support.html) . I found a version of the nRF Connect for Desktop that works, I installed the Power Profiler app, installed the JLink (https://docs.nordicsemi.com/bundle/nrf-connect-desktop/page/download_cfd.html#requirements as per ).

The desktop application runs, I start the power profiler app but the PPK2 is not found. I can see the port on my system in /dev/tty.usbmodem<serialNumber> other applications can see the serial port too. 

The log file consists of:

2024-05-08T18:09:05.351Z INFO Initialising nrfutil module: device
2024-05-08T18:09:05.428Z DEBUG Application data folder: /Users/andypowell/Library/Application Support/nrfconnect/pc-nrfconnect-ppk
2024-05-08T18:09:05.468Z DEBUG App pc-nrfconnect-ppk v4.1.0 (official)
2024-05-08T18:09:05.468Z DEBUG App path: /Users/andypowell/.nrfconnect-apps/node_modules/pc-nrfconnect-ppk
2024-05-08T18:09:05.469Z DEBUG nRFConnect 4.4.1, required by the app is (>=4.4.1)
2024-05-08T18:09:05.469Z DEBUG nRFConnect path: /Applications/nRF Connect for Desktop.app/Contents/Resources/app.asar
2024-05-08T18:09:05.469Z DEBUG HomeDir: /Users/andypowell
2024-05-08T18:09:05.469Z DEBUG TmpDir: /var/folders/8j/hlhp6tj51j98nk9cctpqb41c0000gn/T/

and that's it. 

any clues as to what I should try next? 

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  • In addition to this I now see the following if I try and install any of the other apps

    Show technical details
    Error: Failed with exit code 1.
    dyld: Symbol not found: __ZNKSt3__115basic_stringbufIcNS_11char_traitsIcEENS_9allocatorIcEEE3strEv
      Referenced from: /Users/andypowell/Library/Application Support/nrfconnect/nrfutil-sandboxes/device/2.1.1/bin/nrfutil-device (which was built for Mac OS X 13.0)
      Expected in: /usr/lib/libc++.1.dylib
    
    Subprocess /Users/andypowell/Library/Application Support/nrfconnect/nrfutil-sandboxes/device/2.1.1/bin/nrfutil-device failed with unexpected exit code None.

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  • In addition to this I now see the following if I try and install any of the other apps

    Show technical details
    Error: Failed with exit code 1.
    dyld: Symbol not found: __ZNKSt3__115basic_stringbufIcNS_11char_traitsIcEENS_9allocatorIcEEE3strEv
      Referenced from: /Users/andypowell/Library/Application Support/nrfconnect/nrfutil-sandboxes/device/2.1.1/bin/nrfutil-device (which was built for Mac OS X 13.0)
      Expected in: /usr/lib/libc++.1.dylib
    
    Subprocess /Users/andypowell/Library/Application Support/nrfconnect/nrfutil-sandboxes/device/2.1.1/bin/nrfutil-device failed with unexpected exit code None.

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