nRF Connect 5.0 fails to install on Windows 11

[Rei Vilo]

nRF Connect 5.0 crashes after asking to install nrf-device-lib-driver-installer.exe and shows the following cryptic message.

Trying with nrfconnect-setup-4.4.1-x64 raises the same error.

• How to get rif of this error?
• Is there a way to download and install nrf-device-lib-driver-installer.exe manually?

Thank you!

Environment

• nrfconnect-setup-5.0.0-x64.exe
• Windows 11 Pro 23H2 22631.3593
• node-v20.13.1-x64
• Git-2.45.1-64-bit

[Einar Thorsrud]

Hi,

Can you try to uninstall and reinstall? Does the issue stil occur?

You can find the device lib driver installer here.

[nstohs]

I also have this issue. I previously had the nRF connect installed, uninstalled at some point, and now on re-install I cannot install this or the previous version. I'm on Windows 10. I've tried to uninstall and reinstall to no effect.

Installing nrf device lib manually will silently fail. No output when invoking from the command line either.

Thanks.

[Einar Thorsrud]

Hi,

Can you try to install all the dependencies for nrfutil and see if that helps? (nrfutil is used behind the scenes by nRF Connect for Desktop).

[nstohs]

No luck. nrf-device-lib silently fails (as before) and Microsoft Visual C++ Redistributable was already installed. I tried both the repair option and re-install. Same issue.

[Menon]

Hello,

@Nathan Stohs, I recommend creating a new thread detailing all the versions of your environment and setup. This thread was created by another user and hasn't received a response, presumably because their issue has been resolved. You can reference this thread in your new ticket. The issue mentioned in this thread has been reported internally with all details shared in the parent question.

Have you successfully installed the nRF Connect for Desktop, or are you facing any issues? Installing the nRF Connect for Desktop will provide you with the nrf-device-lib-driver.

Kind regards,

Abhijith