Unable to see my BLE device in range nrf5340

[Fabrice@]

Hi All,

I have recently design my version 2 of my custom board, everything seems to work on the board, the firmware is fully running but i can't see the BLE device on both BLE scanner either nrf connect for mobile. beside if i flash the same code on a previous custom board it is working without problem. any lead please 

[AHaug]

Hi,

To my understanding you've asked the same question in the ongoing in your prior case as well, so I'll discuss the question with the engineer handling that case and they'll continue with you from there.

My guess is that it is hardware related given that you run the exact same firmware

Kind regards,
Andreas

[Fabrice@]

Hi Andreas, 

We can close one ticket and continue on the previous one if you want 

[AHaug]

Perfect, lets continue in the hardware case together together with the engineer handling that one.

Kind regards,
Andreas

[Fabrice@]

Please I didn't get a feedback for the open ticket from your colleges it been 10 days could you please advised here ??

[AHaug]

Hi,

There is unfortunately a heavy load on our available hardware engineers. Before we can continue in any other case there we need to go through the suggestions made there to ensure that the issues is not caused by hardware.

I'll let the returning hardware engineers know, and always please reach out to your Regional Sales Director for urgency requests and mapping for priority.

Apologies for the inconvenience and thank you for your patience.

Kind regards,
Andreas