nRF Connect for Desktop - cannot install or unistall

[MarinaR]

Hi, 

I have tried to update the nRF Connect for Desktop app (v.4.2.0 to v.5.0.2). Unfortunately, the process does not work through the end. Once the installation of the new version starts, at some point it stops and an error message comes out saying that the app is open and it cannot be closed, and that I should close it manually and click on Repeat so that the installation process can be continued (see picture). However, when the message comes out, there is no app open, just the installer itself. 

I have tried manually uninstalling the previous version of the app that I had already installed, but it does not work either, because the same error message I was getting for the installation comes back while uninstalling it (see picture). 

Do you guys have experienced this issue or do you know how to solve it? 

Thanks in advance for your help!

Best regards, 

Marina 

[Susheel Nuguru]

We have seen some issues like this before in the older version of the nRF Connect for Desktop.

Can you try deleting the whole directory of the installed app at C:\Users\XXX\AppData\Local\Programs\nrfconnect (in Windows) 

and download the installer for the new version and download it manually. I have done it and the newer version does not have this problem when you try to upgrade next time.

[MarinaR]

Hi Susheel, 

Thank you very much for your answer! I tried that and it solved the problem, now everything is up to date. 

Wish you a nice weekend! 

Best, 

Marina 

[Susheel Nuguru]

glad that it worked. Have a nice weekend Marina.