nrf Cloud FOTA fail with error code 40000

[DannisWong]

Hi

I have a issue, I have 4 samples nrf9160 module, all run in same firmware with FOTA feature

I found that only one module cannot start FOTA, then I try to read message from UART0 and got below messages:

00:00:07.627,532] [0m<inf> location: Modem FW Ver: mfw_nrf9160_1.3.6[0m
[00:00:07.634,002] [0m<inf> location: Cell ID: 77636892[0m
[00:00:07.715,332] [0m<inf> location_sample: Sending device status...[0m
[00:00:19.058,319] [0m<inf> location_sample: FOTA enabled in device shadow[0m
[00:00:19.141,540] [0m<inf> location_sample: Updating FOTA job status...[0m
[00:00:23.138,671] [1;31m<err> nrf_cloud_codec_internal: REST error msg: Job execution does not exist[0m
[00:00:23.148,010] [1;31m<err> nrf_cloud_rest: nRF Cloud REST error code: 40000[0m
[00:00:23.155,395] [1;31m<err> location_sample: Failed to update FOTA job, error: -77[0m
[00:00:23.163,238] [0m<inf> location_sample: Rebooting in 30s...[0m

I sure that the UUID and Group correctly assigned in nrf Cloud, SDK in 2.5.0, any idea on it?

Best Regards

Dannis

[Øyvind]

Hi Dannis, 

[00:00:23.148,010] [1;31m<err> nrf_cloud_rest: nRF Cloud REST error code: 40000[0m

nRF Code	Error	Reason	Solution
40000	Bad request error.	This error could mean many things. Most of the time it means something is not as expected on the cloud like a file was missing or an internal service failed.

#define NRF_EBADMSG 77          /**< Bad message */

Is this the first, last or in the between successful FOTA updates?  What application are you running from the SDK?

Could you please provide more information on DeviceID? We will need to check with the nRF Cloud team to verify FOTA functionality.  

Kind regards,
Øyvind

[DannisWong]

Hi

its before FOTA update, and below the UUID of device:

50345835-3031-4b90-8065-0b0a828d1398

Best Regards

Dannis