PPKII "Device must be programmed, do you want to proceed?"

[andyduarte0192]

Hello

I'm trying to connect muy Power Profiler Kit II to my PC, and when I choose the device from the list it pops-up:

I clicked 'Program' and after I supposed it's finished, it takes me back to the 'Select device' list:

If I click 'Open DFU Bootloader' nothing happens. And if I click 'No' in the first picture, it stays 'Connecting' forever...

What can I do?

[andyduarte0192]

EDIETD!!!

I noticed this, in the device manager, when I connect the PPK-II, 4 COM ports appear:

The two at the bottom I don't know what they are. I uninstall them but when I reconnect the PPK-II they re-appear

And now when I open the Power profiler app, and select the device, there are two options:

The one at the bottom is the COM3 and COM14 (when I uninstall them, the 'Unknown' device option disappear).

So I select the 'PPK2' option and stays 'Connecting' foerever...

Here I share the log window:

17:33:57.188

Initialising nrfutil module: device

17:33:58.430

Using nrfutil-device core version: 7.13.0

17:33:58.940

Device Connected SN:F850D345C79F

17:33:58.940

Getting serialport options from persistent store F850D345C79F.pc-nrfconnect-ppk

17:33:58.941

Device Connected SN:{00000000-0000-0000-FFFF-FFFFFFFFFFFF}

17:33:58.942

Getting serialport options from persistent store {00000000-0000-0000-FFFF-FFFFFFFFFFFF}.pc-nrfconnect-ppk

17:33:58.997

Using nrfutil-device version: 2.3.5

17:33:58.997

Using nrf-device-lib version: 0.17.17

17:33:58.997

Using nrfjprog DLL version: 10.24.0

17:33:58.997

Using JLink version: JLink_V7.94e

17:34:02.650

Validating firmware for device with s/n F850D345C79F

17:34:02.652

Opening device with s/n F850D345C79F

[Øyvind]

Hello, 

I was not able to reproduce your issue on my side. I also got the prompt for programming the device. No issues during this process. 

andyduarte0192 said:

The one at the bottom is the COM3 and COM14 (when I uninstall them, the 'Unknown' device option disappear).

Yes, this is known and have been reported internally. Nothing related to the PPK usage. 

andyduarte0192 said:

So I select the 'PPK2' option and stays 'Connecting' foerever...

Do you have anything connected to the PPK? What port on the PPK are you connected to with USB? 

Could you please activate verbose logging in the Power Profile app and retry to connect? You'll find the verbose logging button under "About". Afterwards, could you please provide the log file from "Open log file" after trying to connect to your PPK?

Thanks.

Kind regards,
Øyvind

[andyduarte0192]

I have nothing connected to my PPK2:

Here's the log file with verbose activated

Fullscreen PPK2LOG.txt Download

2024-09-11T07:52:30.467Z INFO Initialising nrfutil module: device
2024-09-11T07:52:30.477Z DEBUG Application data folder: C:\Users\andyd\AppData\Roaming\nrfconnect\pc-nrfconnect-ppk
2024-09-11T07:52:30.525Z DEBUG Sending event "ppk: running nrfutil device"
2024-09-11T07:52:30.525Z DEBUG App pc-nrfconnect-ppk v4.2.0 (official)
2024-09-11T07:52:30.525Z DEBUG App path: C:\Users\andyd\.nrfconnect-apps\node_modules\pc-nrfconnect-ppk
2024-09-11T07:52:30.525Z DEBUG nRFConnect 5.0.2, required by the app is (>=5.0.1)
2024-09-11T07:52:30.525Z DEBUG nRFConnect path: C:\Users\andyd\AppData\Local\Programs\nrfconnect\resources\app.asar
2024-09-11T07:52:30.525Z DEBUG HomeDir: C:\Users\andyd
2024-09-11T07:52:30.525Z DEBUG TmpDir: C:\Users\andyd\AppData\Local\Temp
2024-09-11T07:52:31.129Z DEBUG Sending event "ppk: running nrfutil device"
2024-09-11T07:52:31.727Z DEBUG Sending event "ppk: running nrfutil device"
2024-09-11T07:52:31.727Z DEBUG Sending event "ppk: running nrfutil device"
2024-09-11T07:52:31.732Z DEBUG Sending event "ppk: running nrfutil device"
2024-09-11T07:52:31.758Z INFO Using nrfutil-device core version: 7.13.0
2024-09-11T07:52:31.912Z INFO [PID:28264] nrfutil-device (version = 2.3.5, platform = x86_64-pc-windows-msvc) invoked with list --traits nordicUsb,nordicDfu,serialPorts,jlink --hotplug --json --log-output=stdout --log-level trace
2024-09-11T07:52:31.913Z DEBUG [PID:28264] cargo = false, force_libnrfdl_lookup = false, force_nrfutil_libdir = false
2024-09-11T07:52:31.913Z DEBUG [PID:28264] Creating the nrfdl context via nrfdl_create_context_with_config: Plugin location is assumed to be C:\Users\andyd\AppData\Roaming\nrfconnect\nrfutil-sandboxes\device\2.3.5\lib\nrfutil-device
2024-09-11T07:52:31.919Z VERBOSE [PID:28264] [devkit] C API function: get_version_list
2024-09-11T07:52:31.919Z DEBUG [PID:28264] [devkit] Operation get_version_list failed with error code NRFDL_ERR_NOT_SUPPORTED
2024-09-11T07:52:31.920Z INFO [PID:28264] [ProbeLib] [2024-09-11 07:52:31.921194Z] Opened J-Link DLL at C:\Program Files\SEGGER\JLink\JLink_x64.dll with version 7.94e
2024-09-11T07:52:32.014Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] open
2024-09-11T07:52:32.015Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] start
2024-09-11T07:52:32.052Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Client][-] Command open executed for 33 milliseconds with result 0
2024-09-11T07:52:32.053Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] jlink_dll_version
2024-09-11T07:52:32.053Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Client][-] Command jlink_dll_version executed for 0 milliseconds with result 0
2024-09-11T07:52:32.066Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] Logger sink registered in Segger backend logger
2024-09-11T07:52:32.066Z DEBUG [PID:28264] [jlink] [NRFJPROG][JLink][-] Logger sink registered in JLink logger
2024-09-11T07:52:32.066Z DEBUG [PID:28264] [jlink] [NRFJPROG][nRFXX][-] open
2024-09-11T07:52:32.066Z DEBUG [PID:28264] [jlink] [NRFJPROG][nRFXX][-] just_check_family
2024-09-11T07:52:32.066Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] open_dll
2024-09-11T07:52:32.066Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] No J-Link DLL path was provided. Attempting to auto detect.
2024-09-11T07:52:32.066Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] Set batch mode
2024-09-11T07:52:32.066Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] dll_version
2024-09-11T07:52:32.066Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Worker][-] Command open executed for 3 milliseconds with result 0
2024-09-11T07:52:32.067Z DEBUG [PID:28264] [jlink] [NRFJPROG][nRFXX][-] dll_version
2024-09-11T07:52:32.067Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:32.067Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] dll_version
2024-09-11T07:52:32.067Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:32.067Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Worker][-] Command jlink_dll_version executed for 0 milliseconds with result 0
2024-09-11T07:52:32.067Z DEBUG [PID:28264] [jlink] [NRFJPROG][nRFXX][-] close
2024-09-11T07:52:32.067Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:32.067Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] close
2024-09-11T07:52:32.067Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] disconnect_from_emu
2024-09-11T07:52:32.067Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:32.067Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] Segger Backend closed.
2024-09-11T07:52:32.067Z DEBUG [PID:28264] [jlink] [NRFJPROG][nRFXX][-] nRF family DLL closed
2024-09-11T07:52:32.087Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Client][-] Command close executed for 29 milliseconds with result 0
2024-09-11T07:52:32.087Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] terminate
2024-09-11T07:52:32.098Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Client][-] Command terminate executed for 14 milliseconds with result 0
2024-09-11T07:52:32.098Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Worker][-] Command close executed for 27 milliseconds with result 0
2024-09-11T07:52:32.098Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Worker][-] Command terminate executed for 0 milliseconds with result 0
2024-09-11T07:52:32.098Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Worker][-] Executed 4 commands for 30 milliseconds
2024-09-11T07:52:32.116Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
2024-09-11T07:52:32.116Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
2024-09-11T07:52:32.116Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] Child process terminated with result 0
2024-09-11T07:52:32.116Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Client][-] Executed 4 commands for 76 milliseconds
2024-09-11T07:52:32.116Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] terminate
2024-09-11T07:52:32.123Z VERBOSE [PID:28264] [boardController] C API function: get_version_list
2024-09-11T07:52:32.123Z DEBUG [PID:28264] [boardController] Operation get_version_list failed with error code NRFDL_ERR_NOT_SUPPORTED
2024-09-11T07:52:32.123Z VERBOSE [PID:28264] DeviceLister::enumerate: Checking future_status of enumerate_task_status
2024-09-11T07:52:32.123Z VERBOSE [PID:28264] DeviceLister::enumerate: Waiting for enumerate task to complete
2024-09-11T07:52:32.123Z VERBOSE [PID:28264] DeviceLister::enumerate::enumerate_task: Start
2024-09-11T07:52:32.123Z VERBOSE [PID:28264] DeviceLister::enumerate::enumerate_task: Before async_lister->enumerate
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBLister: enumerate
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: Enumerating device \\?\USB#VID_5986&PID_2127#01.00.00#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: Device connected to hub: vid=, pid=, port=8
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: Hub device path: \\?\USB#ROOT_HUB30#4&E031E81&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}, port number: 8, origin: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: Starting DeviceIoControl
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: USB identifier: \\?\USB#VID_5986&PID_2127#01.00.00#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32:  containerID: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: Enumerating device \\?\USB#VID_06CB&PID_009B#e4658c8c448f#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: Device connected to hub: vid=, pid=, port=2
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: Hub device path: \\?\USB#ROOT_HUB30#4&E031E81&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}, port number: 2, origin: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: Starting DeviceIoControl
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: USB identifier: \\?\USB#VID_06CB&PID_009B#e4658c8c448f#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32:  containerID: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: Enumerating device \\?\USB#VID_8087&PID_0033#5&7c842ed&0&10#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: Device connected to hub: vid=, pid=, port=10
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: Hub device path: \\?\USB#ROOT_HUB30#4&E031E81&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}, port number: 10, origin: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: Starting DeviceIoControl
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32: USB identifier: \\?\USB#VID_8087&PID_0033#5&7c842ed&0&10#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:32.123Z DEBUG [PID:28264] USBPlatformAPI::Win32:  containerID: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
2024-09-11T07:52:32.124Z DEBUG [PID:28264] USBPlatformAPI::Win32: Enumerating device \\?\USB#VID_1915&PID_C00A#F850D345C79F#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:32.124Z DEBUG [PID:28264] USBPlatformAPI::Win32: Device connected to hub: vid=, pid=, port=1
2024-09-11T07:52:32.124Z DEBUG [PID:28264] USBPlatformAPI::Win32: Hub device path: \\?\USB#ROOT_HUB30#4&E031E81&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}, port number: 1, origin: {135F3975-D2EB-5DB6-B52E-8A45F4613A16}
2024-09-11T07:52:32.124Z DEBUG [PID:28264] USBPlatformAPI::Win32: Starting DeviceIoControl
2024-09-11T07:52:32.124Z DEBUG [PID:28264] USBPlatformAPI::Win32:  serial number: F850D345C79F
2024-09-11T07:52:32.124Z DEBUG [PID:28264] USBPlatformAPI::Win32: USB identifier: \\?\USB#VID_1915&PID_C00A#F850D345C79F#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:32.124Z DEBUG [PID:28264] USBPlatformAPI::Win32:  containerID: {135F3975-D2EB-5DB6-B52E-8A45F4613A16}
2024-09-11T07:52:32.124Z DEBUG [PID:28264] USBPlatformAPI::Win32: Enumerating device \\?\USB#VID_046D&PID_C542#5&7c842ed&0&6#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:32.124Z DEBUG [PID:28264] USBPlatformAPI::Win32: Device connected to hub: vid=, pid=, port=6
2024-09-11T07:52:32.124Z DEBUG [PID:28264] USBPlatformAPI::Win32: Hub device path: \\?\USB#ROOT_HUB30#4&E031E81&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}, port number: 6, origin: {1BB55CF9-AE0E-11ED-9F11-0093376107B9}
2024-09-11T07:52:32.124Z DEBUG [PID:28264] USBPlatformAPI::Win32: Starting DeviceIoControl
2024-09-11T07:52:32.126Z DEBUG [PID:28264] USBPlatformAPI::Win32: USB identifier: \\?\USB#VID_046D&PID_C542#5&7c842ed&0&6#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:32.126Z DEBUG [PID:28264] USBPlatformAPI::Win32:  containerID: {1BB55CF9-AE0E-11ED-9F11-0093376107B9}
2024-09-11T07:52:32.126Z DEBUG [PID:28264] USBLister: Adding new device with id 1 and serial number: '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
2024-09-11T07:52:32.126Z DEBUG [PID:28264] USBLister: Adding new device with id 2 and serial number: '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
2024-09-11T07:52:32.126Z DEBUG [PID:28264] USBLister: Adding new device with id 3 and serial number: 'F850D345C79F'
2024-09-11T07:52:32.126Z DEBUG [PID:28264] USBLister: Adding new device with id 4 and serial number: '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
2024-09-11T07:52:32.126Z DEBUG [PID:28264] USBLister: Adding new device with id 5 and serial number: '{1BB55CF9-AE0E-11ED-9F11-0093376107B9}'
2024-09-11T07:52:32.126Z VERBOSE [PID:28264] DeviceLister::enumerate::enumerate_task: After async_lister->enumerate
2024-09-11T07:52:32.126Z VERBOSE [PID:28264] [devkit] C API function: enumerate
2024-09-11T07:52:32.127Z VERBOSE [PID:28264] [devkit] enumerate: Inspecting device with ID 1
2024-09-11T07:52:32.127Z VERBOSE [PID:28264] [devkit] enumerate: Inspecting device with ID 2
2024-09-11T07:52:32.128Z VERBOSE [PID:28264] [devkit] enumerate: Inspecting device with ID 3
2024-09-11T07:52:32.129Z VERBOSE [PID:28264] [devkit] enumerate: Inspecting device with ID 4
2024-09-11T07:52:32.130Z VERBOSE [PID:28264] [devkit] enumerate: Inspecting device with ID 5
2024-09-11T07:52:32.131Z DEBUG [PID:28264] Enumeration for plugin 'devkit' took 4 ms
2024-09-11T07:52:32.131Z INFO [PID:28264] [ProbeLib] [2024-09-11 07:52:32.132128Z] Opened J-Link DLL at C:\Program Files\SEGGER\JLink\JLink_x64.dll with version 7.94e
2024-09-11T07:52:32.133Z INFO [PID:28264] [ProbeLib] [2024-09-11 07:52:32.134151Z] Found 0 attached J-Link devices
2024-09-11T07:52:32.133Z DEBUG [PID:28264] [ProbeLib] [2024-09-11 07:52:32.134169Z] No J-Link devices found
2024-09-11T07:52:32.133Z DEBUG [PID:28264] Enumeration for plugin 'Probe' took 2 ms
2024-09-11T07:52:32.133Z VERBOSE [PID:28264] [jlink] JLinkPlugin::enumerate
2024-09-11T07:52:32.209Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] open
2024-09-11T07:52:32.209Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] start
2024-09-11T07:52:32.243Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Client][-] Command open executed for 30 milliseconds with result 0
2024-09-11T07:52:32.243Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] enum_emu_snr
2024-09-11T07:52:32.246Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Client][-] Command enum_emu_snr executed for 2 milliseconds with result 0
2024-09-11T07:52:32.246Z DEBUG [PID:28264] [jlink] Found 0 JLink devices connected
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] Logger sink registered in Segger backend logger
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][JLink][-] Logger sink registered in JLink logger
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][nRFXX][-] open
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][nRFXX][-] just_check_family
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] open_dll
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] No J-Link DLL path was provided. Attempting to auto detect.
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] Set batch mode
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] dll_version
2024-09-11T07:52:32.255Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Worker][-] Command open executed for 3 milliseconds with result 0
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][nRFXX][-] enum_emu_snr
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] enum_emu_snr
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] ---just_enum_emu_snr
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] ---just_get_num_emus
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:32.255Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Worker][-] Command enum_emu_snr executed for 1 milliseconds with result 0
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][nRFXX][-] close
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] close
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] disconnect_from_emu
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][SeggerBackend][-] Segger Backend closed.
2024-09-11T07:52:32.255Z DEBUG [PID:28264] [jlink] [NRFJPROG][nRFXX][-] nRF family DLL closed
2024-09-11T07:52:32.270Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Client][-] Command close executed for 23 milliseconds with result 0
2024-09-11T07:52:32.270Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] terminate
2024-09-11T07:52:32.284Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Worker][-] Command close executed for 22 milliseconds with result 0
2024-09-11T07:52:32.285Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Client][-] Command terminate executed for 15 milliseconds with result 0
2024-09-11T07:52:32.316Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Worker][-] Command terminate executed for 0 milliseconds with result 0
2024-09-11T07:52:32.316Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Worker][-] Executed 4 commands for 26 milliseconds
2024-09-11T07:52:32.332Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
2024-09-11T07:52:32.332Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
2024-09-11T07:52:32.333Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] Child process terminated with result 0
2024-09-11T07:52:32.333Z VERBOSE [PID:28264] [jlink] [NRFJPROG][Client][-] Executed 4 commands for 70 milliseconds
2024-09-11T07:52:32.333Z DEBUG [PID:28264] [jlink] [NRFJPROG][Client][-] terminate
2024-09-11T07:52:32.339Z INFO Using nrfutil-device version: 2.3.5
2024-09-11T07:52:32.339Z INFO Using nrf-device-lib version: 0.17.17
2024-09-11T07:52:32.339Z INFO Using nrfjprog DLL version: 10.24.0
2024-09-11T07:52:32.339Z INFO Using JLink version: JLink_V7.94e
2024-09-11T07:52:32.341Z DEBUG [PID:28264] Enumeration for plugin 'jlink' took 207 ms
2024-09-11T07:52:32.341Z VERBOSE [PID:28264] [boardController] C API function: enumerate
2024-09-11T07:52:32.347Z DEBUG [PID:28264] [boardController] Found 21 HID devices.
2024-09-11T07:52:32.347Z DEBUG [PID:28264] Enumeration for plugin 'BOARDCONTROLLER' took 6 ms
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] Searching parent device for: \\?\BTHENUM#{00001101-0000-1000-8000-00805F9B34FB}_LOCALMFG&0000#7&22864D6A&0&000000000000_00000000#{86e0d1e0-8089-11d0-9ce4-08003e301f73}
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] Parent device: BTH\MS_RFCOMM\6&390F7C99&0&0
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] Parent device has 0 interfaces:
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] Parent device: USB\VID_8087&PID_0033\5&7C842ED&0&10
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] Parent device has 1 interfaces:
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] - \\?\USB#VID_8087&PID_0033#5&7c842ed&0&10#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] Could not open register key: SYSTEM\CurrentControlSet\Enum\USB\VID_&PID_
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32]  serial port \\?\BTHENUM#{00001101-0000-1000-8000-00805F9B34FB}_LOCALMFG&0000#7&22864D6A&0&000000000000_00000000#{86e0d1e0-8089-11d0-9ce4-08003e301f73} has USB identifier \\?\USB#VID_8087&PID_0033#5&7C842ED&0&10#{A5DCBF10-6530-11D2-901F-00C04FB951ED}
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] Searching parent device for: \\?\BTHENUM#{00001101-0000-1000-8000-00805F9B34FB}_VID&000105D6_PID&000A#7&22864D6A&0&F0AE66715503_C00000000#{86e0d1e0-8089-11d0-9ce4-08003e301f73}
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] Parent device: BTH\MS_RFCOMM\6&390F7C99&0&0
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] Parent device has 0 interfaces:
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] Parent device: USB\VID_8087&PID_0033\5&7C842ED&0&10
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] Parent device has 1 interfaces:
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] - \\?\USB#VID_8087&PID_0033#5&7c842ed&0&10#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] Could not open register key: SYSTEM\CurrentControlSet\Enum\USB\VID_&PID_
2024-09-11T07:52:32.349Z DEBUG [PID:28264] [SerialPortListerHW::WIN32]  serial port \\?\BTHENUM#{00001101-0000-1000-8000-00805F9B34FB}_VID&000105D6_PID&000A#7&22864D6A&0&F0AE66715503_C00000000#{86e0d1e0-8089-11d0-9ce4-08003e301f73} has USB identifier \\?\USB#VID_8087&PID_0033#5&7C842ED&0&10#{A5DCBF10-6530-11D2-901F-00C04FB951ED}
2024-09-11T07:52:32.350Z DEBUG [PID:28264] [SerialPortListerHW::WIN32] try to map FTDI to segger device
2024-09-11T07:52:32.350Z DEBUG [PID:28264] [serialport] serialport enumerate update device: ''
2024-09-11T07:52:32.350Z DEBUG [PID:28264] Enumeration for plugin 'serialport' took 2 ms
2024-09-11T07:52:32.350Z DEBUG [PID:28264] Enumeration for plugin 'sdfu' took 0 ms
2024-09-11T07:52:32.350Z DEBUG [PID:28264] Enumeration for plugin 'mcuBoot' took 0 ms
2024-09-11T07:52:32.350Z VERBOSE [PID:28264] [broken] BrokenPlugin::enumerate
2024-09-11T07:52:32.350Z DEBUG [PID:28264] Enumeration for plugin 'broken' took 0 ms
2024-09-11T07:52:32.350Z VERBOSE [PID:28264] DeviceLister::enumerate: Found device with serial number: '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
2024-09-11T07:52:32.350Z VERBOSE [PID:28264] DeviceLister::enumerate: Found device with serial number: '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
2024-09-11T07:52:32.350Z VERBOSE [PID:28264] DeviceLister::enumerate: Found device with serial number: 'F850D345C79F'
2024-09-11T07:52:32.350Z VERBOSE [PID:28264] DeviceLister::enumerate: device registered to device list
2024-09-11T07:52:32.350Z VERBOSE [PID:28264] DeviceLister::enumerate: Found device with serial number: '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
2024-09-11T07:52:32.350Z VERBOSE [PID:28264] DeviceLister::enumerate: device registered to device list
2024-09-11T07:52:32.350Z VERBOSE [PID:28264] DeviceLister::enumerate: Found device with serial number: '{1BB55CF9-AE0E-11ED-9F11-0093376107B9}'
2024-09-11T07:52:32.350Z VERBOSE [PID:28264] DeviceLister::enumerate: Finished in 227 ms
2024-09-11T07:52:32.350Z VERBOSE [PID:28264] DeviceLister::enumerate: Completed waiting for enumerate task
2024-09-11T07:52:32.350Z VERBOSE [PID:28264] DeviceLister::enumerate: done
2024-09-11T07:52:32.351Z INFO Device Connected SN:F850D345C79F
2024-09-11T07:52:32.352Z INFO Getting serialport options from persistent store F850D345C79F.pc-nrfconnect-ppk
2024-09-11T07:52:32.353Z DEBUG Sending event "ppk: device connected"
2024-09-11T07:52:32.353Z INFO Device Connected SN:{00000000-0000-0000-FFFF-FFFFFFFFFFFF}
2024-09-11T07:52:32.353Z INFO Getting serialport options from persistent store {00000000-0000-0000-FFFF-FFFFFFFFFFFF}.pc-nrfconnect-ppk
2024-09-11T07:52:32.354Z DEBUG Sending event "ppk: device connected"
2024-09-11T07:52:42.428Z DEBUG Sending event "ppk: running nrfutil device"
2024-09-11T07:52:42.603Z INFO [PID:31268] nrfutil-device (version = 2.3.5, platform = x86_64-pc-windows-msvc) invoked with device-info --serial-number F850D345C79F --json --log-output=stdout --log-level trace
2024-09-11T07:52:42.603Z DEBUG [PID:31268] cargo = false, force_libnrfdl_lookup = false, force_nrfutil_libdir = false
2024-09-11T07:52:42.603Z DEBUG [PID:31268] Creating the nrfdl context via nrfdl_create_context_with_config: Plugin location is assumed to be C:\Users\andyd\AppData\Roaming\nrfconnect\nrfutil-sandboxes\device\2.3.5\lib\nrfutil-device
2024-09-11T07:52:42.609Z VERBOSE [PID:31268] [devkit] C API function: get_version_list
2024-09-11T07:52:42.610Z DEBUG [PID:31268] [devkit] Operation get_version_list failed with error code NRFDL_ERR_NOT_SUPPORTED
2024-09-11T07:52:42.611Z INFO [PID:31268] [ProbeLib] [2024-09-11 07:52:42.611697Z] Opened J-Link DLL at C:\Program Files\SEGGER\JLink\JLink_x64.dll with version 7.94e
2024-09-11T07:52:42.689Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] open
2024-09-11T07:52:42.689Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] start
2024-09-11T07:52:42.723Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] Logger sink registered in Segger backend logger
2024-09-11T07:52:42.723Z DEBUG [PID:31268] [jlink] [NRFJPROG][JLink][-] Logger sink registered in JLink logger
2024-09-11T07:52:42.723Z DEBUG [PID:31268] [jlink] [NRFJPROG][nRFXX][-] open
2024-09-11T07:52:42.723Z DEBUG [PID:31268] [jlink] [NRFJPROG][nRFXX][-] just_check_family
2024-09-11T07:52:42.723Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] open_dll
2024-09-11T07:52:42.723Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] No J-Link DLL path was provided. Attempting to auto detect.
2024-09-11T07:52:42.727Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Client][-] Command open executed for 34 milliseconds with result 0
2024-09-11T07:52:42.728Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] jlink_dll_version
2024-09-11T07:52:42.728Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Client][-] Command jlink_dll_version executed for 0 milliseconds with result 0
2024-09-11T07:52:42.741Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] Set batch mode
2024-09-11T07:52:42.741Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] dll_version
2024-09-11T07:52:42.741Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Worker][-] Command open executed for 4 milliseconds with result 0
2024-09-11T07:52:42.741Z DEBUG [PID:31268] [jlink] [NRFJPROG][nRFXX][-] dll_version
2024-09-11T07:52:42.741Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:42.741Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] dll_version
2024-09-11T07:52:42.741Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:42.741Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Worker][-] Command jlink_dll_version executed for 0 milliseconds with result 0
2024-09-11T07:52:42.741Z DEBUG [PID:31268] [jlink] [NRFJPROG][nRFXX][-] close
2024-09-11T07:52:42.741Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:42.741Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] close
2024-09-11T07:52:42.741Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] disconnect_from_emu
2024-09-11T07:52:42.741Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:42.741Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] Segger Backend closed.
2024-09-11T07:52:42.741Z DEBUG [PID:31268] [jlink] [NRFJPROG][nRFXX][-] nRF family DLL closed
2024-09-11T07:52:42.757Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Client][-] Command close executed for 29 milliseconds with result 0
2024-09-11T07:52:42.757Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] terminate
2024-09-11T07:52:42.772Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Worker][-] Command close executed for 26 milliseconds with result 0
2024-09-11T07:52:42.772Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Worker][-] Command terminate executed for 0 milliseconds with result 0
2024-09-11T07:52:42.772Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Client][-] Command terminate executed for 14 milliseconds with result 0
2024-09-11T07:52:42.772Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Worker][-] Executed 4 commands for 30 milliseconds
2024-09-11T07:52:42.788Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
2024-09-11T07:52:42.788Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
2024-09-11T07:52:42.789Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] Child process terminated with result 0
2024-09-11T07:52:42.789Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Client][-] Executed 4 commands for 77 milliseconds
2024-09-11T07:52:42.789Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] terminate
2024-09-11T07:52:42.797Z VERBOSE [PID:31268] [boardController] C API function: get_version_list
2024-09-11T07:52:42.797Z DEBUG [PID:31268] [boardController] Operation get_version_list failed with error code NRFDL_ERR_NOT_SUPPORTED
2024-09-11T07:52:42.798Z VERBOSE [PID:31268] DeviceLister::enumerate: Checking future_status of enumerate_task_status
2024-09-11T07:52:42.798Z VERBOSE [PID:31268] DeviceLister::enumerate: Waiting for enumerate task to complete
2024-09-11T07:52:42.798Z VERBOSE [PID:31268] DeviceLister::enumerate::enumerate_task: Start
2024-09-11T07:52:42.798Z VERBOSE [PID:31268] DeviceLister::enumerate::enumerate_task: Before async_lister->enumerate
2024-09-11T07:52:42.798Z DEBUG [PID:31268] USBLister: enumerate
2024-09-11T07:52:42.798Z DEBUG [PID:31268] USBPlatformAPI::Win32: Enumerating device \\?\USB#VID_5986&PID_2127#01.00.00#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:42.798Z DEBUG [PID:31268] USBPlatformAPI::Win32: Device connected to hub: vid=, pid=, port=8
2024-09-11T07:52:42.798Z DEBUG [PID:31268] USBPlatformAPI::Win32: Hub device path: \\?\USB#ROOT_HUB30#4&E031E81&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}, port number: 8, origin: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
2024-09-11T07:52:42.798Z DEBUG [PID:31268] USBPlatformAPI::Win32: Starting DeviceIoControl
2024-09-11T07:52:42.798Z DEBUG [PID:31268] USBPlatformAPI::Win32: USB identifier: \\?\USB#VID_5986&PID_2127#01.00.00#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:42.798Z DEBUG [PID:31268] USBPlatformAPI::Win32:  containerID: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
2024-09-11T07:52:42.798Z DEBUG [PID:31268] USBPlatformAPI::Win32: Enumerating device \\?\USB#VID_06CB&PID_009B#e4658c8c448f#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:42.798Z DEBUG [PID:31268] USBPlatformAPI::Win32: Device connected to hub: vid=, pid=, port=2
2024-09-11T07:52:42.798Z DEBUG [PID:31268] USBPlatformAPI::Win32: Hub device path: \\?\USB#ROOT_HUB30#4&E031E81&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}, port number: 2, origin: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
2024-09-11T07:52:42.798Z DEBUG [PID:31268] USBPlatformAPI::Win32: Starting DeviceIoControl
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: USB identifier: \\?\USB#VID_06CB&PID_009B#e4658c8c448f#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32:  containerID: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: Enumerating device \\?\USB#VID_8087&PID_0033#5&7c842ed&0&10#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: Device connected to hub: vid=, pid=, port=10
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: Hub device path: \\?\USB#ROOT_HUB30#4&E031E81&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}, port number: 10, origin: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: Starting DeviceIoControl
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: USB identifier: \\?\USB#VID_8087&PID_0033#5&7c842ed&0&10#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32:  containerID: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: Enumerating device \\?\USB#VID_1915&PID_C00A#F850D345C79F#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: Device connected to hub: vid=, pid=, port=1
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: Hub device path: \\?\USB#ROOT_HUB30#4&E031E81&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}, port number: 1, origin: {135F3975-D2EB-5DB6-B52E-8A45F4613A16}
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: Starting DeviceIoControl
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32:  serial number: F850D345C79F
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: USB identifier: \\?\USB#VID_1915&PID_C00A#F850D345C79F#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32:  containerID: {135F3975-D2EB-5DB6-B52E-8A45F4613A16}
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: Enumerating device \\?\USB#VID_046D&PID_C542#5&7c842ed&0&6#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: Device connected to hub: vid=, pid=, port=6
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: Hub device path: \\?\USB#ROOT_HUB30#4&E031E81&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}, port number: 6, origin: {1BB55CF9-AE0E-11ED-9F11-0093376107B9}
2024-09-11T07:52:42.799Z DEBUG [PID:31268] USBPlatformAPI::Win32: Starting DeviceIoControl
2024-09-11T07:52:42.801Z DEBUG [PID:31268] USBPlatformAPI::Win32: USB identifier: \\?\USB#VID_046D&PID_C542#5&7c842ed&0&6#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:42.801Z DEBUG [PID:31268] USBPlatformAPI::Win32:  containerID: {1BB55CF9-AE0E-11ED-9F11-0093376107B9}
2024-09-11T07:52:42.801Z DEBUG [PID:31268] USBLister: Adding new device with id 1 and serial number: '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
2024-09-11T07:52:42.801Z DEBUG [PID:31268] USBLister: Adding new device with id 2 and serial number: '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
2024-09-11T07:52:42.801Z DEBUG [PID:31268] USBLister: Adding new device with id 3 and serial number: 'F850D345C79F'
2024-09-11T07:52:42.801Z DEBUG [PID:31268] USBLister: Adding new device with id 4 and serial number: '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
2024-09-11T07:52:42.802Z DEBUG [PID:31268] USBLister: Adding new device with id 5 and serial number: '{1BB55CF9-AE0E-11ED-9F11-0093376107B9}'
2024-09-11T07:52:42.802Z VERBOSE [PID:31268] DeviceLister::enumerate::enumerate_task: After async_lister->enumerate
2024-09-11T07:52:42.802Z VERBOSE [PID:31268] [devkit] C API function: enumerate
2024-09-11T07:52:42.802Z VERBOSE [PID:31268] [devkit] enumerate: Inspecting device with ID 1
2024-09-11T07:52:42.803Z VERBOSE [PID:31268] [devkit] enumerate: Inspecting device with ID 2
2024-09-11T07:52:42.803Z VERBOSE [PID:31268] [devkit] enumerate: Inspecting device with ID 3
2024-09-11T07:52:42.804Z VERBOSE [PID:31268] [devkit] enumerate: Inspecting device with ID 4
2024-09-11T07:52:42.805Z VERBOSE [PID:31268] [devkit] enumerate: Inspecting device with ID 5
2024-09-11T07:52:42.806Z DEBUG [PID:31268] Enumeration for plugin 'devkit' took 4 ms
2024-09-11T07:52:42.806Z INFO [PID:31268] [ProbeLib] [2024-09-11 07:52:42.807289Z] Opened J-Link DLL at C:\Program Files\SEGGER\JLink\JLink_x64.dll with version 7.94e
2024-09-11T07:52:42.809Z INFO [PID:31268] [ProbeLib] [2024-09-11 07:52:42.809829Z] Found 0 attached J-Link devices
2024-09-11T07:52:42.809Z DEBUG [PID:31268] [ProbeLib] [2024-09-11 07:52:42.809850Z] No J-Link devices found
2024-09-11T07:52:42.809Z DEBUG [PID:31268] Enumeration for plugin 'Probe' took 2 ms
2024-09-11T07:52:42.809Z VERBOSE [PID:31268] [jlink] JLinkPlugin::enumerate
2024-09-11T07:52:42.885Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] open
2024-09-11T07:52:42.885Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] start
2024-09-11T07:52:42.918Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] Logger sink registered in Segger backend logger
2024-09-11T07:52:42.918Z DEBUG [PID:31268] [jlink] [NRFJPROG][JLink][-] Logger sink registered in JLink logger
2024-09-11T07:52:42.919Z DEBUG [PID:31268] [jlink] [NRFJPROG][nRFXX][-] open
2024-09-11T07:52:42.919Z DEBUG [PID:31268] [jlink] [NRFJPROG][nRFXX][-] just_check_family
2024-09-11T07:52:42.919Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] open_dll
2024-09-11T07:52:42.919Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] No J-Link DLL path was provided. Attempting to auto detect.
2024-09-11T07:52:42.921Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Client][-] Command open executed for 34 milliseconds with result 0
2024-09-11T07:52:42.921Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] enum_emu_snr
2024-09-11T07:52:42.924Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Client][-] Command enum_emu_snr executed for 2 milliseconds with result 0
2024-09-11T07:52:42.924Z DEBUG [PID:31268] [jlink] Found 0 JLink devices connected
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] Set batch mode
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] dll_version
2024-09-11T07:52:42.942Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Worker][-] Command open executed for 4 milliseconds with result 0
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][nRFXX][-] enum_emu_snr
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] enum_emu_snr
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] ---just_enum_emu_snr
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] ---just_get_num_emus
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:42.942Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Worker][-] Command enum_emu_snr executed for 1 milliseconds with result 0
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][nRFXX][-] close
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] close
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] disconnect_from_emu
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] is_connected_to_emu
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][SeggerBackend][-] Segger Backend closed.
2024-09-11T07:52:42.942Z DEBUG [PID:31268] [jlink] [NRFJPROG][nRFXX][-] nRF family DLL closed
2024-09-11T07:52:42.956Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Client][-] Command close executed for 32 milliseconds with result 0
2024-09-11T07:52:42.956Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] terminate
2024-09-11T07:52:42.956Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Client][-] Command terminate executed for 0 milliseconds with result 0
2024-09-11T07:52:42.958Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Worker][-] Command close executed for 32 milliseconds with result 0
2024-09-11T07:52:42.972Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Worker][-] Command terminate executed for 0 milliseconds with result 0
2024-09-11T07:52:42.972Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Worker][-] Executed 4 commands for 37 milliseconds
2024-09-11T07:52:43.005Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
2024-09-11T07:52:43.005Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] Worker process exited with code: 0
2024-09-11T07:52:43.006Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] Child process terminated with result 0
2024-09-11T07:52:43.006Z VERBOSE [PID:31268] [jlink] [NRFJPROG][Client][-] Executed 4 commands for 68 milliseconds
2024-09-11T07:52:43.006Z DEBUG [PID:31268] [jlink] [NRFJPROG][Client][-] terminate
2024-09-11T07:52:43.019Z DEBUG [PID:31268] Enumeration for plugin 'jlink' took 210 ms
2024-09-11T07:52:43.019Z VERBOSE [PID:31268] [boardController] C API function: enumerate
2024-09-11T07:52:43.024Z DEBUG [PID:31268] [boardController] Found 21 HID devices.
2024-09-11T07:52:43.024Z DEBUG [PID:31268] Enumeration for plugin 'BOARDCONTROLLER' took 5 ms
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] Searching parent device for: \\?\BTHENUM#{00001101-0000-1000-8000-00805F9B34FB}_LOCALMFG&0000#7&22864D6A&0&000000000000_00000000#{86e0d1e0-8089-11d0-9ce4-08003e301f73}
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] Parent device: BTH\MS_RFCOMM\6&390F7C99&0&0
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] Parent device has 0 interfaces:
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] Parent device: USB\VID_8087&PID_0033\5&7C842ED&0&10
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] Parent device has 1 interfaces:
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] - \\?\USB#VID_8087&PID_0033#5&7c842ed&0&10#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] Could not open register key: SYSTEM\CurrentControlSet\Enum\USB\VID_&PID_
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32]  serial port \\?\BTHENUM#{00001101-0000-1000-8000-00805F9B34FB}_LOCALMFG&0000#7&22864D6A&0&000000000000_00000000#{86e0d1e0-8089-11d0-9ce4-08003e301f73} has USB identifier \\?\USB#VID_8087&PID_0033#5&7C842ED&0&10#{A5DCBF10-6530-11D2-901F-00C04FB951ED}
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] Searching parent device for: \\?\BTHENUM#{00001101-0000-1000-8000-00805F9B34FB}_VID&000105D6_PID&000A#7&22864D6A&0&F0AE66715503_C00000000#{86e0d1e0-8089-11d0-9ce4-08003e301f73}
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] Parent device: BTH\MS_RFCOMM\6&390F7C99&0&0
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] Parent device has 0 interfaces:
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] Parent device: USB\VID_8087&PID_0033\5&7C842ED&0&10
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] Parent device has 1 interfaces:
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] - \\?\USB#VID_8087&PID_0033#5&7c842ed&0&10#{a5dcbf10-6530-11d2-901f-00c04fb951ed}
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] Could not open register key: SYSTEM\CurrentControlSet\Enum\USB\VID_&PID_
2024-09-11T07:52:43.026Z DEBUG [PID:31268] [SerialPortListerHW::WIN32]  serial port \\?\BTHENUM#{00001101-0000-1000-8000-00805F9B34FB}_VID&000105D6_PID&000A#7&22864D6A&0&F0AE66715503_C00000000#{86e0d1e0-8089-11d0-9ce4-08003e301f73} has USB identifier \\?\USB#VID_8087&PID_0033#5&7C842ED&0&10#{A5DCBF10-6530-11D2-901F-00C04FB951ED}
2024-09-11T07:52:43.027Z DEBUG [PID:31268] [SerialPortListerHW::WIN32] try to map FTDI to segger device
2024-09-11T07:52:43.027Z DEBUG [PID:31268] [serialport] serialport enumerate update device: ''
2024-09-11T07:52:43.027Z DEBUG [PID:31268] Enumeration for plugin 'serialport' took 2 ms
2024-09-11T07:52:43.027Z DEBUG [PID:31268] Enumeration for plugin 'sdfu' took 0 ms
2024-09-11T07:52:43.027Z DEBUG [PID:31268] Enumeration for plugin 'mcuBoot' took 0 ms
2024-09-11T07:52:43.027Z VERBOSE [PID:31268] [broken] BrokenPlugin::enumerate
2024-09-11T07:52:43.027Z DEBUG [PID:31268] Enumeration for plugin 'broken' took 0 ms
2024-09-11T07:52:43.027Z VERBOSE [PID:31268] DeviceLister::enumerate: Found device with serial number: '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
2024-09-11T07:52:43.027Z VERBOSE [PID:31268] DeviceLister::enumerate: Found device with serial number: '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
2024-09-11T07:52:43.027Z VERBOSE [PID:31268] DeviceLister::enumerate: Found device with serial number: 'F850D345C79F'
2024-09-11T07:52:43.027Z VERBOSE [PID:31268] DeviceLister::enumerate: device registered to device list
2024-09-11T07:52:43.027Z VERBOSE [PID:31268] DeviceLister::enumerate: Found device with serial number: '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'
2024-09-11T07:52:43.027Z VERBOSE [PID:31268] DeviceLister::enumerate: device registered to device list
2024-09-11T07:52:43.027Z VERBOSE [PID:31268] DeviceLister::enumerate: Found device with serial number: '{1BB55CF9-AE0E-11ED-9F11-0093376107B9}'
2024-09-11T07:52:43.027Z VERBOSE [PID:31268] DeviceLister::enumerate: Finished in 229 ms
2024-09-11T07:52:43.027Z VERBOSE [PID:31268] DeviceLister::enumerate: Completed waiting for enumerate task
2024-09-11T07:52:43.027Z VERBOSE [PID:31268] DeviceLister::enumerate: done
2024-09-11T07:52:43.028Z VERBOSE [PID:31268] [devkit] C API function: supports_device_operations
2024-09-11T07:52:43.029Z DEBUG [PID:31268] [ProbeLib] [2024-09-11 07:52:43.029773Z] probe-plugin will check if the device is a NRF54H/NRF54L to determine if it should claim it
2024-09-11T07:52:43.029Z VERBOSE [PID:31268] [boardController] C API function: supports_device_operations
2024-09-11T07:52:43.029Z VERBOSE [PID:31268] [boardController] boardController trait not found on device, operations not supported.
2024-09-11T07:52:43.029Z INFO [PID:31268] Loaded plugin C:\Users\andyd\AppData\Roaming\nrfconnect\nrfutil-sandboxes\device\2.3.5\lib\nrfutil-device\13-nrfdl-sdfu-plugin.nrfdl, starting to resolve symbols
2024-09-11T07:52:43.030Z DEBUG [PID:31268] ~async_task id: 60094036494
2024-09-11T07:52:43.030Z DEBUG [PID:31268] Task 60094036494 is already completed
2024-09-11T07:52:43.030Z INFO [PID:31268] close plugin dll at path: C:\Users\andyd\AppData\Roaming\nrfconnect\nrfutil-sandboxes\device\2.3.5\lib\nrfutil-device\13-nrfdl-sdfu-plugin.nrfdl
2024-09-11T07:52:43.031Z VERBOSE [PID:31268] DeviceLister::shutDown()
2024-09-11T07:52:43.233Z INFO Validating firmware for device with s/n F850D345C79F
2024-09-11T07:52:43.233Z DEBUG Device has DFU trigger interface, the device is in Application mode
2024-09-11T07:52:43.234Z DEBUG Sending event "ppk: device selected"
2024-09-11T07:52:43.234Z INFO Opening device with s/n F850D345C79F

[Øyvind]

Are you able to test the same PPK on another computer? Do you see the same behavior on that computer, i.e. device will not connect?

[andyduarte0192]

Yeah I tried, but in another PC it behaves perfectly. I know it's my PC but don't know what else to try

[andyduarte0192]

Would it be wise to acquire/buy another PPK2 device?

If so, would it be a possibility to replace the one I have?

[Øyvind]

Hi,

No, there is no need to buy a new PPK. 

Can you please try following the steps in the video attached. This way you can try to reprogram the PPK to see if that helps. 

Kind regards,
Øyvind

[andyduarte0192]

This is what I get trying to follow up the video

[Øyvind]

Unfortunately the video focuses on the nRF Connect for Desktop window and does not show the other windows.