PPKII "Device must be programmed, do you want to proceed?"

[andyduarte0192]

Hello

I'm trying to connect muy Power Profiler Kit II to my PC, and when I choose the device from the list it pops-up:

I clicked 'Program' and after I supposed it's finished, it takes me back to the 'Select device' list:

If I click 'Open DFU Bootloader' nothing happens. And if I click 'No' in the first picture, it stays 'Connecting' forever...

What can I do?

[andyduarte0192]

When installing nRF Connect for Desktop I didn't get that prompt, it goes straight to install de app and it also pops the SEGGERJ-Link Setup window.

Here it is the Device manager on the other laptop:

[Øyvind]

Thanks for providing this information. Please try to download the installer from this link and install manually
https://github.com/NordicSemiconductor/pc-nrfconnect-launcher/blob/main/build/drivers/nrf-device-lib-driver-installer.exe

[andyduarte0192]

I already had that downloaded few days ago, but didn't work.

Tried it out again, but same situation, "Connecting..." forever

[Øyvind]

Please do a full uninstall of the Nordic environment and try reinstalling. 

[andyduarte0192]

How to do a full uninstall? Just uninstalling nRF Connect for Desktop?

How do I check everything related to Nordic is uninstalled correclty?