Provisioning to cloud returns 404

[Ofir_A]

Hi Team,

We are using nRF9160

We are provisioning our devices to nRF cloud for more then a year now with a script that create CSV and upload it to cloud during manufacturing.

The past week we noticed that devices are failing to provision to cloud and we get "!!! Failed to upload certificate: Http status error [404]"

Looking at https://api.nrfcloud.com/v1/#tag/IP-Devices/operation/OnboardDevices I don't see any change.

Have you changed something in the provisioning process?

[Grayson Fleming]

Hello Ofir. While there have been some enhancements to that endpoint over the last year, none of them should have affected your script intentionally. There was Bug Fix that just went out on 2024-08-27 which is the only recent change. Does that seem to line up with when the errors started occurring? Can you check your nRF Cloud account and see if any of those errored devices are appearing on your device list? Is it possible any of these devices had already been onboarded using this endpoint and are now being re-onboarded? (this use case is still supported, though not necessarily recommended)

Thanks

[Ofir_A]

Hi Grayson,

We need to solve this ASAP

Do you have any update?

[Grayson Fleming]

Hello, we are looking into this and understand the gravity of your situation. Could you try using the singular endpoint, OnboardDevice (see https://api.nrfcloud.com/#tag/IP-Devices/operation/OnboardDevice) for a single device and see if you get a different outcome? 

[Grayson Fleming]

We see that you or someone from your company made four successful bulk provisioning requests today, and everything appears to be working on our end. Can you please confirm that you still are having problems?

[Ofir_A]

Hi Grayson,

Yes there were many testing

We tried to change the API token and it seems to work again.

We are still don't know why all of a sudden the token wasn't good

But now it is ok

Thanks for your help