Can not add new device in NRF Cloud

[KietPT]

Dear Nordic Engineers,
This Pham Tuan Kiet, RnD member from HTSC company. I am currently testing asset tracker v2 on nrf9151 dk. I am having problems with registering the device on nrf cloud. Please help to to check this problem.

[KietPT]

[00:11:07.463,195] <inf> app_event_manager: CLOUD_EVT_CONNECTION_TIMEOUT
[00:11:07.463,989] <inf> app_event_manager: CLOUD_EVT_CONNECTING
[00:11:07.465,179] <err> nrf_cloud_integration: NRF_CLOUD_EVT_TRANSPORT_CONNECT_ERROR: -3

[Øyvind]

Hello, 

What version of the Asset Tracker v2 are you running, and what modem FW does you device have? Are you able to provide full logs from your device?

Kind regards,
Øyvind

[KietPT]

Hello,

I have solved this problem, the problem is that the sim that came with the board is not supported where I tested. So I replaced it with a local sim.

[Øyvind]

Hello, that is very good news!

Kind regards,
Øyvind