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  • Case ID: 336379
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Encountered error -102: Unable to connect to a debugger.

RayCali

Hi!
Recently, I tried putting my nrf9160dk into SYSTEM OFF mode. The code instantly puts it into SYSTEM OFF mode and waits for a gpio interrupt. The problem however is that the code for some reason does not work and the board is stuck in SYSTEM OFF mode. So i tried reflashing it but when i use west flash i get this error:

[error] [ Client] - Encountered error -102: Command read_device_info executed for 136 milliseconds with result -102
[error] [ Worker] - An unknown error.
[error] [ Client] - Encountered error -102: Command read_memory_descriptors executed for 33 milliseconds with result -102
Failed to read device memories.
[error] [ Worker] - An unknown error.
ERROR: JLinkARM DLL reported an error. Try again. If error condition
ERROR: persists, run the same command again with argument --log, contact Nordic
ERROR: Semiconductor and provide the generated log.log file to them.
NOTE: For additional output, try running again with logging enabled (--log).
NOTE: Any generated log error messages will be displayed.
FATAL ERROR: command exited with status 33: nrfjprog --program /home/raytoningu/flox_zephyr_workspace/ws/apps/deepsleep_test/build/zephyr/merged.hex --sectorerase --verify -f NRF91 --snr 960083536

If i try things like nrfjprog --recover i get a similar error:

[error] [ Client] - Encountered error -102: Command connect_to_emu_with_snr executed for 674 milliseconds with result -102
ERROR: Unable to connect to a debugger.
[error] [ Worker] - An unknown error.
ERROR: JLinkARM DLL reported an error. Try again. If error condition
ERROR: persists, run the same command again with argument --log, contact Nordic
ERROR: Semiconductor and provide the generated log.log file to them.
NOTE: For additional output, try running again with logging enabled (--log).
NOTE: Any generated log error messages will be displayed.



I know that the board is stuck in deepsleep since the measured current is around 2 microampere. What can I do to reset the board?

Parents
  • 0

    Hi,

    nRF9160-dk has Reset button onboard. You should ensure that the PROG/DEBUG switch (SW10) in put into nRF91 position and then you can look at SW5 in the nRF9160-dk User Guide. 

    Are you able to update DK firmware using Programmer application?

    Best regards,
    Dejan

  • 0 in reply to dejans

    Thank you for the help! Unfortunately it didn't work. I tried resetting with the button and using the Programmer but just selecting my device gives me this error:

    09:58:29.767	Getting serial port options from the persistent store for 000960083536.pc-nrfconnect-programmer
09:58:50.339	Selecting device with the serial number 000960083536
09:58:51.581	Error: Failed with exit code 1. Failed to device info one or more devices: * 960083536: [Probe] Device error: Failed to write DebugPort register 2: Unknown Error in J-Link DLL (error code =-1), code: Generic. Message: Operation device-info failed, [Probe] Device error: Failed to write DebugPort register 2: Unknown Error in J-Link DLL (error code =-1).
09:58:51.582	Selected device with the serial number 000960083536
09:58:51.582	Using nrfutil device to communicate with target via JLink
09:58:52.741	Reading readback protection status for Application core
09:58:52.741	Failed "reading readback protection status for application core". Error: code: 1, description: Generic, message: Batch task protection-get failed, [Probe] Device error: Failed to write DebugPort register 2: Unknown Error in J-Link DLL (error code =-1)
09:58:52.836	Error: Failed with exit code 1. One or more batch tasks failed: - [Probe] Device error: Failed to write DebugPort register 2: Unknown Error in J-Link DLL (error code =-1), code: Generic. Message: Batch task protection-get failed, [Probe] Device error: Failed to write DebugPort register 2: Unknown Error in J-Link DLL (error code =-1).
09:58:52.836	Error: Failed with exit code 1. One or more batch tasks failed: - [Probe] Device error: Failed to write DebugPort register 2: Unknown Error in J-Link DLL (error code =-1), code: Generic. Message: Batch task protection-get failed, [Probe] Device error: Failed to write DebugPort register 2: Unknown Error in J-Link DLL (error code =-1).


    clicking erase all gives me the same error.

  • 0 in reply to RayCali

    Hi Ray,

    Thank you for additional logs. We will review them. I expect to get back to you tomorrow or during next week.

    Best regards,
    Dejan

  • 0 in reply to dejans

    Hi Ray,

    We see that the error happens very early thus preventing nrfjprog and nrfutil to work properly. Since your firmware sleeps for 1 second, there might be just enough time for you to potentially run "nrfjprog --halt" right after you power the board to block the firmware from going to SYSTEM OFF. If this works, you should be able to run "nrfjprog --erase" and "nrfjprog --recover" commands.
    To prevent the board from setting SYSTEM OFF, you could try to run the script 

    #!/bin/bash
while true; do
   nrfjprog --halt
done

    without any boards connected, and then connecting the board could potentially work.

    Best regards,
    Dejan


  • 0 in reply to dejans

    Hi,
    I tried your helpful tip however it unfortunately still didn't work. I started the script before connecting the board and the log is continuously saying that it doesn't find a debugger (as it should) but as soon as i connect the board i get the same error as the title of this thread again. Here is the log just before and after i connect the board.

    ERROR: No debuggers were discovered.
NOTE: For additional output, try running again with logging enabled (--log).
NOTE: Any generated log error messages will be displayed.
ERROR: No debuggers were discovered.
NOTE: For additional output, try running again with logging enabled (--log).
NOTE: Any generated log error messages will be displayed.
[error] [ Client] - Encountered error -102: Command connect_to_emu_with_snr executed for 518 milliseconds with result -102
ERROR: Unable to connect to a debugger.
[error] [ Worker] - An unknown error.
ERROR: JLinkARM DLL reported an error. Try again. If error condition
ERROR: persists, run the same command again with argument --log, contact Nordic
ERROR: Semiconductor and provide the generated log.log file to them.
NOTE: For additional output, try running again with logging enabled (--log).
NOTE: Any generated log error messages will be displayed.
[error] [ Client] - Encountered error -102: Command connect_to_emu_with_snr executed for 164 milliseconds with result -102
ERROR: Unable to connect to a debugger.
[error] [ Worker] - An unknown error.
ERROR: JLinkARM DLL reported an error. Try again. If error condition
ERROR: persists, run the same command again with argument --log, contact Nordic
ERROR: Semiconductor and provide the generated log.log file to them.
NOTE: For additional output, try running again with logging enabled (--log).
NOTE: Any generated log error messages will be displayed.

    Do you think it's bricked?

    Best,

    Ray


  • 0 in reply to RayCali

    Hi Ray,

    There is a chapter in the documentation which specifies what needs to be done before entering SYSTEM OFF mode. Have you fulfilled all mentioned preconditions for entering SYSTEM OFF mode?

    Best regards,
    Dejan

  • 0 in reply to dejans

    I finally found the problem... The shunt/jumper at p22 on the nrf9160DK was off since i wanted to measure the current. Putting it back on resolved it and i can now flash the board like normal. Thanks for all the help!

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