Issue setting up SIM on Thingy:91 / adding device on nRF Cloud

[maurits]

Hello,

I have been following the steps in Exercise 1 of Lesson 1 of the Cellular IoT Fundamentals course. I have a Thingy:91. I have followed the steps so far

- flashed the modem firmware (1.3.5)

- programmed the application firmware (Asset Tracker v2)

- made an nRF Cloud account and added the iBasis SIM 

- I have run the instructions in Cellular Monitor. After a lot of trial and error I managed to get to this stage, where supposedly everything is working. 

However, in nRF Cloud, when I go to add the device using IMEI in the format nrf-123456789012345, I get "There was an error adding your device: No device found for this id. The device has not yet been just-in-time provisioned." The device continues to blink in green three times with a short pause in between.

Looking at the troubleshooting steps for this error code:

1. Verify the values and try again. For Nordic Semiconductor products, please see the solution for nRF Code 40411, above. <- done, it's nrf- + a 15-digit code
2. Ensure that the device's SIM card or eSIM is activated and functioning. If using an iBasis SIM card that is packaged with a Nordic Semiconductor product such as a Development Kit, activate the card on nrfcloud.com and then (re-)boot the device to connect. <- I have successfully activated the SIM followed by a reboot
3. Check the LED status indicators to ensure the device indicates it has connected. <- unclear what this means
4. (Re-)flash the latest modem firmware. <- I have flashed the modem firmware
5. Flash new device certificates obtained from the CreateDeviceCertificateendpoint. <- not sure how to do this or whether it would help?
6. Move to a location with a better LTE connection. <- Cellular Monitor indicates an LTE connection

I've attached the Wireshark capture file.241120 Thingy 91 Wireshark.pcapng

Any ideas?

[maurits]

Here are the device logs:

*** Booting Zephyr OS build v3.2.99-ncs2 ***
[00:00:01.512,695] <inf> at_host: UART check failed: 12. Dropping buffer and retrying.
[00:00:01.523,284] <inf> app_event_manager: APP_EVT_START
[00:00:01.526,824] <inf> app_event_manager: MODEM_EVT_INITIALIZED
[00:00:01.600,036] <inf> app_event_manager: MODEM_EVT_LTE_CONNECTING
[00:00:02.544,372] <inf> app_event_manager: DATA_EVT_CONFIG_INIT
[00:00:04.296,966] <inf> app_event_manager: SENSOR_EVT_MOVEMENT_ACTIVITY_DETECTED
%CESQ: 52,2,4,0
+CEREG: 2,"10C0","07AE5196",7
%CESQ: 54,2,17,2
+CSCON: 1
%CESQ: 55,2,11,1
[00:00:12.157,073] <inf> app_event_manager: MODEM_EVT_LTE_CELL_UPDATE
+CGEV: ME PDN ACT 0,0
+CNEC_ESM: 50,0
%MDMEV: SEARCH STATUS 2
+CEREG: 5,"10C0","07AE5196",7,,,"00001010","11000010"
+CGEV: NW DETACH
+CGEV: ME PDN DEACT 0
+CEREG: 2,"10C0","07AE5196",7
[00:00:14.731,414] <inf> app_event_manager: MODEM_EVT_LTE_CONNECTED
[00:00:14.732,574] <inf> app_event_manager: CLOUD_EVT_CONNECTING
[00:00:14.744,506] <inf> app_event_manager: MODEM_EVT_LTE_PSM_UPDATE
[00:00:14.828,155] <inf> app_event_manager: MODEM_EVT_LTE_DISCONNECTED
[00:00:14.828,918] <err> nrf_cloud_integration: nrf_cloud_disconnect, error: -13
+CSCON: 0
%CESQ: 255,0,255,0
+CEREG: 2
[00:00:16.485,229] <inf> app_event_manager: MODEM_EVT_LTE_CELL_UPDATE
%CESQ: 52,2,4,0
[00:00:18.484,558] <inf> app_event_manager: CLOUD_EVT_CONNECTING
%CESQ: 53,2,12,1
%CESQ: 47,2,11,1
%CESQ: 44,2,16,2
%CESQ: 44,2,11,1
%CESQ: 255,0,255,0
%CESQ: 62,3,28,4
+CEREG: 2,"B7F3","003E8217",9
+CSCON: 1
+CEREG: 2,"B7F3","003E8217",9,0,11
+CSCON: 0
[00:01:30.250,518] <inf> app_event_manager: MODEM_EVT_LTE_CELL_UPDATE
%CESQ: 61,3,34,4
%CESQ: 255,0,255,0
+CEREG: 2
%CESQ: 45,2,16,2
[00:01:46.426,483] <inf> app_event_manager: MODEM_EVT_LTE_CELL_UPDATE
%CESQ: 43,2,10,1
[00:02:02.545,013] <inf> app_event_manager: APP_EVT_DATA_GET_ALL
[00:02:02.545,715] <inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, MOD_STAT, LOCATION)
[00:02:02.646,545] <inf> app_event_manager: LOCATION_MODULE_EVT_AGPS_NEEDED
[00:02:02.646,911] <inf> app_event_manager: LOCATION_MODULE_EVT_ACTIVE
[00:02:02.647,735] <inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY
[00:02:02.676,025] <err> modem_info_params: Link data not obtained: 5 -22
[00:02:02.676,055] <err> modem_module: modem_info_params_get, error: -22
[00:02:02.676,116] <inf> app_event_manager: MODEM_EVT_MODEM_STATIC_DATA_NOT_READY
[00:02:02.682,464] <err> modem_info_params: Link data not obtained: 5 -22
[00:02:02.682,495] <err> modem_module: modem_info_params_get, error: -22
[00:02:02.682,556] <inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY
[00:02:02.771,942] <err> modem_info_params: Link data not obtained: 5 -22
[00:02:02.771,972] <err> modem_module: modem_info_params_get, error: -22
[00:02:02.772,064] <inf> app_event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY
%CESQ: 43,2,17,2
> at AT
ERROR
%CESQ: 255,0,255,0
%NCELLMEAS: 1
[00:03:32.667,816] <wrn> location: GNSS timed out possibly due to too short GNSS time windows
[00:03:32.702,545] <wrn> location: Current cell ID not valid
[00:03:32.702,575] <wrn> location: No cellular neighbor cells or Wi-Fi access points found
[00:03:32.702,606] <err> location: Location acquisition failed and fallbacks are also done
[00:03:32.702,636] <wrn> location_module: Getting location failed
[00:03:32.702,728] <inf> app_event_manager: LOCATION_MODULE_EVT_DATA_NOT_READY
[00:03:32.703,155] <inf> app_event_manager: LOCATION_MODULE_EVT_INACTIVE
[00:03:32.703,735] <inf> app_event_manager: DATA_EVT_DATA_READY
%CESQ: 42,2,9,1
%CESQ: 44,2,16,2
[00:04:02.545,013] <inf> app_event_manager: APP_EVT_DATA_GET_ALL
[00:04:02.545,715] <inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, MOD_STAT, LOCATION)
[00:04:02.646,575] <inf> app_event_manager: LOCATION_MODULE_EVT_AGPS_NEEDED
[00:04:02.646,942] <inf> app_event_manager: LOCATION_MODULE_EVT_ACTIVE
[00:04:02.647,674] <inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY
[00:04:02.674,072] <err> modem_info_params: Link data not obtained: 5 -22
[00:04:02.674,102] <err> modem_module: modem_info_params_get, error: -22
[00:04:02.674,163] <inf> app_event_manager: MODEM_EVT_MODEM_STATIC_DATA_NOT_READY
[00:04:02.680,297] <err> modem_info_params: Link data not obtained: 5 -22
[00:04:02.680,328] <err> modem_module: modem_info_params_get, error: -22
[00:04:02.680,389] <inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY
[00:04:02.769,805] <err> modem_info_params: Link data not obtained: 5 -22
[00:04:02.769,836] <err> modem_module: modem_info_params_get, error: -22
[00:04:02.769,927] <inf> app_event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY
%CESQ: 44,2,11,1
%CESQ: 49,2,11,1
%CESQ: 54,2,13,1
%CESQ: 55,2,18,2
%CESQ: 53,2,12,1
%CESQ: 255,0,255,0
[00:05:32.665,832] <wrn> location: GNSS timed out possibly due to too short GNSS time windows
%NCELLMEAS: 1
[00:05:43.768,585] <wrn> location: Current cell ID not valid
[00:05:43.768,615] <err> location: Location acquisition failed and fallbacks are also done
[00:05:43.768,707] <inf> app_event_manager: LOCATION_MODULE_EVT_TIMEOUT
[00:05:43.769,165] <inf> app_event_manager: LOCATION_MODULE_EVT_INACTIVE
[00:05:43.769,683] <inf> app_event_manager: DATA_EVT_DATA_READY
%CESQ: 52,2,7,1
%CESQ: 54,2,14,2
[00:06:02.545,013] <inf> app_event_manager: APP_EVT_DATA_GET_ALL
[00:06:02.545,684] <inf> app_event_manager: APP_EVT_DATA_GET - Requested data types (MOD_DYN, BAT, ENV, MOD_STAT, LOCATION)
[00:06:02.646,514] <inf> app_event_manager: LOCATION_MODULE_EVT_AGPS_NEEDED
[00:06:02.646,881] <inf> app_event_manager: LOCATION_MODULE_EVT_ACTIVE
[00:06:02.647,705] <inf> app_event_manager: SENSOR_EVT_ENVIRONMENTAL_DATA_READY
[00:06:02.674,804] <err> modem_info_params: Link data not obtained: 5 -22
[00:06:02.674,835] <err> modem_module: modem_info_params_get, error: -22
[00:06:02.674,896] <inf> app_event_manager: MODEM_EVT_MODEM_STATIC_DATA_NOT_READY
[00:06:02.684,906] <err> modem_info_params: Link data not obtained: 5 -22
[00:06:02.684,906] <err> modem_module: modem_info_params_get, error: -22
[00:06:02.684,997] <inf> app_event_manager: MODEM_EVT_MODEM_DYNAMIC_DATA_NOT_READY
[00:06:02.786,407] <err> modem_info_params: Link data not obtained: 5 -22
[00:06:02.786,437] <err> modem_module: modem_info_params_get, error: -22
[00:06:02.786,529] <inf> app_event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY
%CESQ: 53,2,9,1
%CESQ: 54,2,14,2
%CESQ: 255,0,255,0
[00:07:32.665,771] <wrn> location: GNSS timed out possibly due to too short GNSS time windows