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  • Case ID: 336490
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nRF Connect for Desktop Bluetooth Low Energy stops working with nRF52840 devkit

John

Hello, 

I'm using my nRF52840 devkit together with nRF Connect for Desktop Bluetooth Low Energy (v4.0.4) app for some testing. The app failed to recognize my devkit. It used to work before with older versions of nRF Connect for Desktop Bluetooth Low Energy. Here is the log from the app

2024-11-21T16:45:11.350Z DEBUG Application data folder: C:\Users\XXX\AppData\Roaming\nrfconnect-bluetooth-low-energy\bundle
2024-11-21T16:45:11.425Z INFO Using nrf-device-lib-js version: 0.4.4
2024-11-21T16:45:11.425Z INFO Using nrf-device-lib version: 0.10.3
2024-11-21T16:45:11.426Z INFO Using nrfjprog DLL version: 10.15.1
2024-11-21T16:45:11.426Z INFO Using JLink version: JLink_V7.94i
2024-11-21T16:45:11.442Z DEBUG App pc-nrfconnect-ble v4.0.4 official
2024-11-21T16:45:11.442Z DEBUG App path: C:\Users\XXX\AppData\Local\Programs\nrfconnect-bluetooth-low-energy\resources\app.asar\resources/bundle/
2024-11-21T16:45:11.442Z DEBUG nRFConnect 4.0.4, required by the app is (^3.8.0)
2024-11-21T16:45:11.442Z DEBUG nRFConnect path: C:\Users\XXX\AppData\Local\Programs\nrfconnect-bluetooth-low-energy\resources\app.asar
2024-11-21T16:45:11.442Z DEBUG HomeDir: C:\Users\XXX
2024-11-21T16:45:11.442Z DEBUG TmpDir: C:\Users\XXX\AppData\Local\Temp
2024-11-21T16:45:11.443Z INFO Installed JLink version does not match the provided version (V7.66a)
2024-11-21T16:45:11.529Z INFO Updated list of uuids with data from https://github.com/NordicSemiconductor/bluetooth-numbers-database/tree/master/v1

The application works with my nRF52833 devkit, though. 

Could you please help with this issue?

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  • 0

    Hello,

    It says you are using pc-nrfconnect-ble v4.0.4 official, while I see that I have installed a version called "official, v4.0.4-patch1":

    Although it doesn't print the version in the log when I open it. Can you check if there are any updates available, and if so, try to update the nRF Connect for Desktop Bluetooth Low Energy Standalone app? Under the nRF Connect for Desktop, there is a settings tab, where you can click Check for Updates:

    Can you do that, and make sure that you have the latest version installed?

    Best regards,

    Edvin

Reply
  • 0

    Hello,

    It says you are using pc-nrfconnect-ble v4.0.4 official, while I see that I have installed a version called "official, v4.0.4-patch1":

    Although it doesn't print the version in the log when I open it. Can you check if there are any updates available, and if so, try to update the nRF Connect for Desktop Bluetooth Low Energy Standalone app? Under the nRF Connect for Desktop, there is a settings tab, where you can click Check for Updates:

    Can you do that, and make sure that you have the latest version installed?

    Best regards,

    Edvin

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