A BLE disconnection issue occurred randomly after the device had been functioning without any problems for many hours

[Tai]

Hi everyone,

We have devices using the BLE module (nRF52) deployed in clinics for testing. They have been functioning without issues until recently when we noticed occasional BLE disconnections. The following image shows data from one of the affected devices. Its RSSI value dropped significantly to -90 dBm, indicating weak BLE signal strength that could explain the disconnect. However, the device was positioned close to a tablet running the application connected to it, where the BLE signal strength should have remained strong. This inconsistency is what we find puzzling.

In another case, the RSSI value was within acceptable range (-68dBm), which couldn't lead to the BLE disconnection. 

We're thinking of if any issue with code optimization. Any suggestions to further investigate this issue would be greatly appreciated. Thanks!

[Susheel Nuguru]

It is a bit hard for us to say anything with the signal characteristics of the traffic outside the SoC as the module makers normally have different packaging on top and different antenna options to use. Please try to ask the module makers on this first unless you can show us that this issue is from the nRF chip and not the packaging or external components issue from the module.

Try running your app on the DK and see if you see the same. If not, then it is mostly module issue.