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Nordic Case Info
  • Case ID: 337023
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Cannot install nRF SDK

Will_20241202

I have been trying without success to install either the v2.7.0 or v2.8.0 SDK onto my Windows 10 System.  Every time/method I've used results in an error equivalent to

[west]: PermissionError: [WinError 5] Access is denied: 'c:\\ncs\\v2.8.0\\.west\\manifest-tmp\\.git\\objects\\pack\\pack-3f06aca47015057e02d7a46ac30ae6f60657a822.idx'

I've tried going through the nRF Connect plugin for VS Code and through the nRF Connect for Desktop -> Toolchain Manager, trying each as both a normal user and as an administrator.

Nothing seems to make any difference.

A more complete log from the last attempt through VS Code is below:

[west]: === Initializing in c:\ncs\v2.8.0
[west]: --- Cloning manifest repository from github.com/.../sdk-nrf
[west]: Cloning into 'c:\ncs\v2.8.0\.west\manifest-tmp'...
[west]: Updating files:   3% (478/12179)
Updating files:   4% (488/12179)
Updating files:   5% (609/12179)
Updating files:   6% (731/12179)
Updating files:   7% (853/12179)
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Updating files: 100% (12179/12179)
Updating files: 100% (12179/12179), done.
[west]: Traceback (most recent call last):
[west]:   File "shutil.py", line 847, in move
[west]: PermissionError: [WinError 5] Access is denied: 'c:\\ncs\\v2.8.0\\.west\\manifest-tmp' -> 'c:\\ncs\\v2.8.0\\nrf'
[west]:
[west]: During handling of the above exception, another exception occurred:
[west]:
[west]: Traceback (most recent call last):
[west]:   File "<frozen runpy>", line 198, in _run_module_as_main
[west]:   File "<frozen runpy>", line 88, in _run_code
[west]:   File "C:\ncs\toolchains\2d382dcd92\opt\bin\Scripts\west.exe\__main__.py", line 7, in <module>
[west]:   File "C:\ncs\toolchains\2d382dcd92\opt\bin\Lib\site-packages\west\app\main.py", line 1085, in main
[west]:     app.run(argv or sys.argv[1:])
[west]:   File "C:\ncs\toolchains\2d382dcd92\opt\bin\Lib\site-packages\west\app\main.py", line 244, in run
[west]:     self.run_command(argv, early_args)
[west]:   File "C:\ncs\toolchains\2d382dcd92\opt\bin\Lib\site-packages\west\app\main.py", line 503, in run_command
[west]:     self.run_builtin(args, unknown)
[west]:   File "C:\ncs\toolchains\2d382dcd92\opt\bin\Lib\site-packages\west\app\main.py", line 611, in run_builtin
[west]:     self.cmd.run(args, unknown, self.topdir,
[west]:   File "C:\ncs\toolchains\2d382dcd92\opt\bin\Lib\site-packages\west\commands.py", line 194, in run
[west]:     self.do_run(args, unknown)
[west]:   File "C:\ncs\toolchains\2d382dcd92\opt\bin\Lib\site-packages\west\app\project.py", line 224, in do_run
[west]:     topdir = self.bootstrap(args)
[west]:              ^^^^^^^^^^^^^^^^^^^^
[west]:   File "C:\ncs\toolchains\2d382dcd92\opt\bin\Lib\site-packages\west\app\project.py", line 339, in bootstrap
[west]:     shutil.move(os.fspath(tempdir), os.fspath(manifest_abspath))
[west]:   File "shutil.py", line 865, in move
[west]:   File "shutil.py", line 781, in rmtree
[west]:   File "shutil.py", line 635, in _rmtree_unsafe
[west]:   File "shutil.py", line 633, in _rmtree_unsafe
[west]: PermissionError: [WinError 5] Access is denied: 'c:\\ncs\\v2.8.0\\.west\\manifest-tmp\\.git\\objects\\pack\\pack-3d85338b272c4987d7ef205929575b53b7216654.idx'

[west]: exited with code 1.


Parents
  • 0

    Out of desperation I tried manually installing the SDK following the guide at https://docs.nordicsemi.com/bundle/ncs-latest/page/nrf/installation/install_ncs.html and ran into the same error.

    How is a folder/file that is created by the running process not accessible to that same process???

    (v2.6.2) C:\ncs> west init -m github.com/.../sdk-nrf --mr v2.8.0 v2.8.0
    === Initializing in C:\ncs\v2.8.0
    --- Cloning manifest repository from github.com/.../sdk-nrf, rev. v2.8.0
    Cloning into 'C:\ncs\v2.8.0\.west\manifest-tmp'...
    remote: Enumerating objects: 278551, done.
    remote: Counting objects: 100% (1482/1482), done.
    remote: Compressing objects: 100% (969/969), done.
    remote: Total 278551 (delta 797), reused 783 (delta 479), pack-reused 277069 (from 1)
    Receiving objects: 100% (278551/278551), 163.94 MiB | 3.72 MiB/s, done.
    Resolving deltas: 100% (208066/208066), done.
    Note: switching to 'a2386bfc84016fa571f997ac871b25bd67ca481a'.

    You are in 'detached HEAD' state. You can look around, make experimental
    changes and commit them, and you can discard any commits you make in this
    state without impacting any branches by switching back to a branch.

    If you want to create a new branch to retain commits you create, you may
    do so (now or later) by using -c with the switch command. Example:

      git switch -c <new-branch-name>

    Or undo this operation with:

      git switch -

    Turn off this advice by setting config variable advice.detachedHead to false

    Updating files: 100% (11871/11871), done.
    Traceback (most recent call last):
      File "shutil.py", line 825, in move
    PermissionError: [WinError 5] Access is denied: 'C:\\ncs\\v2.8.0\\.west\\manifest-tmp' -> 'C:\\ncs\\v2.8.0\\nrf'

    During handling of the above exception, another exception occurred:

    Traceback (most recent call last):
      File "runpy.py", line 197, in _run_module_as_main
      File "runpy.py", line 87, in _run_code
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Scripts\west.exe\__main__.py", line 7, in <module>
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\app\main.py", line 1085, in main
        app.run(argv or sys.argv[1:])
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\app\main.py", line 244, in run
        self.run_command(argv, early_args)
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\app\main.py", line 503, in run_command
        self.run_builtin(args, unknown)
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\app\main.py", line 611, in run_builtin
        self.cmd.run(args, unknown, self.topdir,
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\commands.py", line 194, in run
        self.do_run(args, unknown)
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\app\project.py", line 224, in do_run
        topdir = self.bootstrap(args)
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\app\project.py", line 339, in bootstrap
        shutil.move(os.fspath(tempdir), os.fspath(manifest_abspath))
      File "shutil.py", line 843, in move
      File "shutil.py", line 759, in rmtree
      File "shutil.py", line 624, in _rmtree_unsafe
      File "shutil.py", line 624, in _rmtree_unsafe
      File "shutil.py", line 624, in _rmtree_unsafe
      File "shutil.py", line 629, in _rmtree_unsafe
      File "shutil.py", line 627, in _rmtree_unsafe
    PermissionError: [WinError 5] Access is denied: 'C:\\ncs\\v2.8.0\\.west\\manifest-tmp\\.git\\objects\\pack\\pack-5b49292d22e3afbb5af7f020a1d2eb9775c3425d.idx'

Reply
  • 0

    Out of desperation I tried manually installing the SDK following the guide at https://docs.nordicsemi.com/bundle/ncs-latest/page/nrf/installation/install_ncs.html and ran into the same error.

    How is a folder/file that is created by the running process not accessible to that same process???

    (v2.6.2) C:\ncs> west init -m github.com/.../sdk-nrf --mr v2.8.0 v2.8.0
    === Initializing in C:\ncs\v2.8.0
    --- Cloning manifest repository from github.com/.../sdk-nrf, rev. v2.8.0
    Cloning into 'C:\ncs\v2.8.0\.west\manifest-tmp'...
    remote: Enumerating objects: 278551, done.
    remote: Counting objects: 100% (1482/1482), done.
    remote: Compressing objects: 100% (969/969), done.
    remote: Total 278551 (delta 797), reused 783 (delta 479), pack-reused 277069 (from 1)
    Receiving objects: 100% (278551/278551), 163.94 MiB | 3.72 MiB/s, done.
    Resolving deltas: 100% (208066/208066), done.
    Note: switching to 'a2386bfc84016fa571f997ac871b25bd67ca481a'.

    You are in 'detached HEAD' state. You can look around, make experimental
    changes and commit them, and you can discard any commits you make in this
    state without impacting any branches by switching back to a branch.

    If you want to create a new branch to retain commits you create, you may
    do so (now or later) by using -c with the switch command. Example:

      git switch -c <new-branch-name>

    Or undo this operation with:

      git switch -

    Turn off this advice by setting config variable advice.detachedHead to false

    Updating files: 100% (11871/11871), done.
    Traceback (most recent call last):
      File "shutil.py", line 825, in move
    PermissionError: [WinError 5] Access is denied: 'C:\\ncs\\v2.8.0\\.west\\manifest-tmp' -> 'C:\\ncs\\v2.8.0\\nrf'

    During handling of the above exception, another exception occurred:

    Traceback (most recent call last):
      File "runpy.py", line 197, in _run_module_as_main
      File "runpy.py", line 87, in _run_code
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Scripts\west.exe\__main__.py", line 7, in <module>
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\app\main.py", line 1085, in main
        app.run(argv or sys.argv[1:])
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\app\main.py", line 244, in run
        self.run_command(argv, early_args)
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\app\main.py", line 503, in run_command
        self.run_builtin(args, unknown)
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\app\main.py", line 611, in run_builtin
        self.cmd.run(args, unknown, self.topdir,
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\commands.py", line 194, in run
        self.do_run(args, unknown)
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\app\project.py", line 224, in do_run
        topdir = self.bootstrap(args)
      File "C:\ncs\toolchains\cf2149caf2\opt\bin\Lib\site-packages\west\app\project.py", line 339, in bootstrap
        shutil.move(os.fspath(tempdir), os.fspath(manifest_abspath))
      File "shutil.py", line 843, in move
      File "shutil.py", line 759, in rmtree
      File "shutil.py", line 624, in _rmtree_unsafe
      File "shutil.py", line 624, in _rmtree_unsafe
      File "shutil.py", line 624, in _rmtree_unsafe
      File "shutil.py", line 629, in _rmtree_unsafe
      File "shutil.py", line 627, in _rmtree_unsafe
    PermissionError: [WinError 5] Access is denied: 'C:\\ncs\\v2.8.0\\.west\\manifest-tmp\\.git\\objects\\pack\\pack-5b49292d22e3afbb5af7f020a1d2eb9775c3425d.idx'

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