loss of network connection

We have a production system based on asset_tracker_v2 in V1.7.0 and V2.5.0. it normally connects and publishes fine 24/7. we have many sensors in the field. There are time when the sensor disconnects and fails to reconnect for hours. I have included some logs when in the failure condition. these messages are in red. note: even though it says "... failure rebooting!" the board does NOT reboot. A software reset does not fix the problem. Only a power cycle or multiple power cycles eventually fixes the problem. any ideas what is happening and how I can reconnect again. During the disconnect sensor data as well as alarm information is missing for hours and is permanently lost.


[00:31:34.722,564] <err> modem_info_params: Link data not obtained: 5 -22
[00:31:34.730,682] <err> modem_info_params: Link data not obtained: 8 -22
[00:31:34.738,739] <err> modem_info_params: Link data not obtained: 3 -22
[00:31:34.750,823] <err> modem_info_params: Network data not obtained: -66

[00:30:15.495,758] <err> modem_info_params: Link data not obtained: 5 -22
[00:30:15.503,997] <err> modem_info_params: Link data not obtained: 8 -22
[00:30:15.512,237] <err> modem_info_params: Link data not obtained: 3 -22
[00:30:15.526,336] <err> modem_info_params: Network data not obtained: -66
[00:30:15.535,888] <err> modem_module: modem_info_params_get, error: -11
[00:30:15.545,562] <err> modem_module: modem read failure rebooting!
[00:30:16.592,010] <inf> event_manager: MODEM_EVT_BATTERY_DATA_NOT_READY
[00:30:16.599,792] <inf> event_manager: DATA_EVT_DATA_READY
[00:30:25.721,862] <err> modem_info_params: Link data not obtained: 5 -22

Parents Reply Children
No Data
Related