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  • Case ID: 337779
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Toolchain manager cannot download nRF Connect SDK v2.8.0

puz_md

Hi,

I am currently using nRF Connect SDK v2.5.3 and want to update to a newer version, because I want to create a board definition and I want to do it in HWMv2.

Even though the toolchain manager worked flawlessly before (I have older SDK's on my PC), when downloading the SDK v2.8.0, I get the following error:

Seems like the certificates for the servers are invalid? Can you fix it?

I'm working within my company's network which probably uses some protection framework, if this might be related to the problem.
I could bring my notebook home and try from my private internet connection if you think this helps. Although I think downloading a SDK from within a company network should be possible...

Update: It seems like the toolchain repository can be downloaded without any problem, but the SDK fails.

Best regards,
Michael

PS: I've noticed that there are some new devzone tickets with developers having trouble creating board definitions on the nRF Connect SDK v2.8.0. Is this release still a bit unstable? Would you suggest using 2.7.0 for migration and HWMv2 board definitions at the moment? Or better switch over to 2.8.0 as planned?

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  • 0

    Hi Michael,

    Thanks for reaching out for this issue. I have not get similar reprot by far.

    Could you try to uninstall and reinstall the whole nRF Connect for Desktop and Toolchain manager app? Try to deletect the following folders

    C:\Users\xxx\.nrfconnect-apps

    C:\Users\xxx\.nrfutil

    C:\Users\xxx\AppData\Roaming\nRF Connect

    If the problem still exist, try to share Toolchain Manager v1.5.3->About->Create system report and installing log after enabled Toolchain Manager v1.5.3->About->Verbose Logging.

    Support for HWMv2 started from NCS 2.7.0 nRF Connect SDK v2.7.0 Release Notes, so it is better to use NCS 2.8.0 direclty.

    Best regards,

    Charlie

  • 0 in reply to Charlie

    Hi Charlie,

    unfortunately, deleting the directories and re-installing the software did not help. I even performed a reboot before re-installation.

    System report is: [removed]

    The log with verbose on: [removed]

    Update: I succeeded in cloning the nRF COnnect SDK v2.8.0 now: I switched over to Wifi and used the Guest Network connection. It appears our security software was forging the Github certificate (replaced it with their own certificate / man-in-the-middle), which caused the installer to fail. It seems like the nRF Connect SDK installer does not consider trusted root certificates installed on the PC by my company. (Although the toolchain was downloaded correctly.) It would be nice if you could add this feature to future versions of the toolchain manager (accept locally installed certificates).

    The issue on my private PC seems to be different, as there is a different error message (see above, something about RPC). I'll try again with deleting directories and re-installing the toolchain manager PC tonight and give one more update with the results later.

    Best regards,
    Michael

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  • 0 in reply to Charlie

    Hi Charlie,

    unfortunately, deleting the directories and re-installing the software did not help. I even performed a reboot before re-installation.

    System report is: [removed]

    The log with verbose on: [removed]

    Update: I succeeded in cloning the nRF COnnect SDK v2.8.0 now: I switched over to Wifi and used the Guest Network connection. It appears our security software was forging the Github certificate (replaced it with their own certificate / man-in-the-middle), which caused the installer to fail. It seems like the nRF Connect SDK installer does not consider trusted root certificates installed on the PC by my company. (Although the toolchain was downloaded correctly.) It would be nice if you could add this feature to future versions of the toolchain manager (accept locally installed certificates).

    The issue on my private PC seems to be different, as there is a different error message (see above, something about RPC). I'll try again with deleting directories and re-installing the toolchain manager PC tonight and give one more update with the results later.

    Best regards,
    Michael

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