Nrf connect desktop for VS code extension is not loading

[User_PP]

Hi,

The nrf connect for desktop extension in VS code is not loading anything under welcome, when I try to open the documentation or any other nrf related command it says command not found and the following error: 

Error running command nrf-connect.openOnlineDocumentation: command 'nrf-connect.openOnlineDocumentation' not found. This is likely caused by the extension that contributes nrf-connect.openOnlineDocumentation.

. I tried uninstalling and reinstalling extensions and VS code itself this did not fix it. I followed a few tickets on nordic: nordic devzone but nothing seems to work.

system: Chip: Apple M2 Pro, macOS: Sequoia 15.0.1.

Any help is much appreciated.

Thanks!

[Elfving]

Hi,

Could you check that you have the entire "nRF Connect for VS Code extension pack" installed? There are multiple available which might be confusing.

And could you check what version of it you use, or make sure that you've updated to the latest version?

Regards,

Elfving

[User_PP]

Hi,

Sorry for the late reply I was on vacation. I have installed the latest version of it. I tried uninstalling and re-installing VS code as well. that did not fix anything

[Elfving]

User_PP said:

P.S: all the extensions are are latest version

Hehe great, that is what I was trying to ask.

Could you try pressing Help > Toggle Developer Tools, and see if there are any errors popping up?

Regards,

Elfving

[User_PP]

I did that and got the following error as shown in the image

[Elfving]

We're trying to hunt down where the issue is coming from.

However, as a temporary workaround you can manually create the expected directory where the SDKs and the toolchains should be installed:

sudo install -d -g staff -m 3775 /opt/nordic/ncs
mkdir /opt/nordic/ncs/toolchains

Regards,

Elfving

[User_PP]

Hi, is there any update on the issue. I still cannot use the nrf connect in my MAC.

[Elfving]

Sorry, but without a reply from you I seem to have forgotten a bit about this case.

The issue still behaves the same way? Did the temporary workaround I mentioned in my previous response work for you?

I got some other questions here for you from the relevant R&D team:

1. do you have any antivirus or similar software that might mess with file access?
2. are you willing to test with a custom build that might provide more detailed logs about the issue?
3. as this is a file access issue, we are interested how is it possible that /opt/nordic/ncs/toolchains/toolchains.json not accessible, whether it exists, has wrong permissions. Everything under /opt/nordic/ should be under the user's permissions. If that differs we'd like to know how the system was installed.

Regards,

Elfving

[User_PP]

it's alright. 

So I found the issue, the nordic files /opt/nordic/ncs/toolchains/directory existed but was owned by root. So I just changed the permission and now its working, Thank you for the questions which helped me.

BR,

Priya

[Elfving]

No problem Priya,

Glad to hear that you've solved it

Regard,

Elfving

[Elfving]

Another quick question Priya, could you give us what version of the nRF Connect for VS Code extension you are using? You can find that in the extension panel in VSC.

Regards,

Elfving