Can't log in to nRF cloud

[Nhan-Daniel Vinh Nguyen]

Hi

I am a student in Electronic systemdesign and innvoation at NTNU Trondheim. We are having a group project where we are using a nRF9160 DK. We have som problems logging in to nRF cloud, and I think it was because we were trying to change the password while nRF cloud were going through maintenance. We have tried to change the password many times, but still can't log in to nRF cloud. What do we do now? Eventually how can I transfer a nRF9160 DK to another nRF cloud user without logging in? 

[Øyvind]

Hello, 

were you able to log into nRF Cloud earlier? Do you have any more details about the nRF Cloud account to share e.g. what devices do you have connected?

Kind regards,
Øyvind

[Nhan-Daniel Vinh Nguyen]

Yes, we were able to log in earlier. The only device that is connected to the nRF cloud is a nRF9160 DK. We also activated a SIM card to it. The username is [email protected]