Can't log in to nRF cloud

Hi

I am a student in Electronic systemdesign and innvoation at NTNU Trondheim. We are having a group project where we are using a nRF9160 DK. We have som problems logging in to nRF cloud, and I think it was because we were trying to change the password while nRF cloud were going through maintenance. We have tried to change the password many times, but still can't log in to nRF cloud. What do we do now? Eventually how can I transfer a nRF9160 DK to another nRF cloud user without logging in? 

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