esim card iccid read problem

[William.wei]

hi support team,

customer had one problem about 9151 with esim: the iccid can't be readout, it should be 19 bytes string, but we only get 6

may i ask what could be the possible reason?

regards,

William.

[Øyvind]

Thanks for the update, William! 

Kind regards,
Øyvind