clicking "Create a new board" in NRF Connect produces no response

Nordic #Devacademy intermediate course: Ticket for exercise 1 of lesson 3

Dear Colleagues,

I passed the test for lesson two, with only getting exercise 1 to work.  Now I'm on to lesson three, which is about creating custom boards with NRF Connect. This looks really interesting. Step one of the exercise is to create a "my_boards" directory in the root directory, which I did.

Step 2.1 is to click on "Create a new board" in the NRF Connect welcome area, which should pop up a prompt to select the SDK to use. I get exactly no response at all. Nothing happens in the VS Code interface at all.  In Step 2.2, you are supposed to select the SDK version.  No prompt for this appears anywhere. Nothing happens at all. I can't get anywhere without this working. There are no clues presented about what is going wrong-- no error statements, absolutely unresponsive.

As usual, here is the output of View -> Command Palette -> nRF Connect: Generate Support Information:

// IMPORTANT: The following data can contain sensitive or confidential information about your environment.
// If you do not want others to see this information, make sure to remove it before sharing the data.

// For help and support, visit Nordic Semiconductor's DevZone at https://devzone.nordicsemi.com/.

{
  "platform": {
    "os": "linux",
    "osVersion": "#63~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Tue Apr 22 19:00:15 UTC 2",
    "osKernel": "6.8.0-60-generic",
    "vscode": "1.101.0",
    "electron": "35.5.1",
    "node": "v22.15.1",
    "name": "Ubuntu",
    "id": "ubuntu",
    "version": "22.04.4 LTS (Jammy Jellyfish)",
    "versionId": "22.04"
  },
  "system": {
    "date": "2025-06-13T13:24:02.949Z",
    "vscodeRoot": "/usr/share/code/resources/app",
    "nrfConnectForDesktopInstalled": "unknown",
    "vscodeUptime": "00:12:08",
    "osUptime": "00:47:29",
    "cpu": "Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz"
  },
  "workspace": {
    "name": "Untitled (Workspace)",
    "workspaceFile": "1749659407043",
    "folders": [
      "/home/user/zephyrproject/l2_e2",
      "/home/user/zephyrproject/l2_e1",
      "/home/user/zephyrproject/l2_e3"
    ]
  },
  "sdks": [
    {
      "version": "v4.1.99",
      "path": "/home/user/zephyrproject"
    }
  ],
  "apps": [
    {
      "workspace": "/home/user/zephyrproject/l2_e1",
      "uri": "/home/user/zephyrproject/l2_e1",
      "buildConfigurations": []
    },
    {
      "workspace": "/home/user/zephyrproject/l2_e2",
      "uri": "/home/user/zephyrproject/l2_e2",
      "buildConfigurations": []
    },
    {
      "workspace": "/home/user/zephyrproject/l2_e3",
      "uri": "/home/user/zephyrproject/l2_e3",
      "buildConfigurations": []
    }
  ],
  "toolchains": [
    {
      "version": "3.0.2",
      "path": "/home/user/ncs/toolchains/7cbc0036f4"
    },
    {
      "version": "0.17.0",
      "path": "/home/user/zephyr-sdk-0.17.0"
    }
  ],
  "connectedDevices": [],
  "tools": {
    "/home/user/ncs/toolchains/7cbc0036f4/opt/zephyr-sdk/arm-zephyr-eabi/bin/arm-zephyr-eabi-gcc": "0.17.0",
    "/opt/SEGGER/JLink/JLinkExe": "8.10i",
    "/usr/local/bin/nrfjprog": "10.24.2",
    "/home/user/nordic/nrfutil": "8.0.0",
    "/home/user/ncs/toolchains/7cbc0036f4/usr/local/bin/cmake": "3.21.0",
    "/home/user/ncs/toolchains/7cbc0036f4/usr/local/bin/west": "1.2.0",
    "/home/user/ncs/toolchains/7cbc0036f4/usr/local/bin/python3": "3.12.4",
    "/home/user/ncs/toolchains/7cbc0036f4/usr/local/bin/ninja": "1.10.2",
    "/home/user/ncs/toolchains/7cbc0036f4/usr/bin/gperf": "3.1",
    "/home/user/ncs/toolchains/7cbc0036f4/usr/bin/dtc": "1.5.0",
    "/home/user/ncs/toolchains/7cbc0036f4/opt/bin/gn": "2132",
    "/home/user/ncs/toolchains/7cbc0036f4/usr/local/bin/git": "2.37.3",
    "arm-gdbPath": "/home/user/ncs/toolchains/7cbc0036f4/opt/zephyr-sdk/arm-zephyr-eabi/bin/arm-zephyr-eabi-gdb",
    "riscv-gdbPath": "/home/user/ncs/toolchains/7cbc0036f4/opt/zephyr-sdk/riscv64-zephyr-elf/bin/riscv64-zephyr-elf-gdb"
  },
  "nrfutil": {
    "nrfutil-device": {
      "version": "2.8.8",
      "binPath": "/home/user/.vscode/extensions/nordic-semiconductor.nrf-connect-2025.5.152-linux-x64/platform/nrfutil/bin/nrfutil-device",
      "jlinkInfo": {
        "description": "This version of SEGGER J-Link is different from the J-Link version that was used to test nrfutil device commands",
        "expectedVersion": {
          "version": "JLink_V8.18",
          "versionFormat": "string"
        },
        "name": "JlinkARM",
        "version": "JLink_V8.10i",
        "versionFormat": "string"
      }
    },
    "nrfutil-sdk-manager": {
      "version": "1.3.0",
      "binPath": "/home/user/.vscode/extensions/nordic-semiconductor.nrf-connect-2025.5.152-linux-x64/platform/nrfutil/bin/nrfutil-sdk-manager"
    }
  },
  "environment": {
    "westEnv": {
      "GIT_EXEC_PATH": "/home/user/ncs/toolchains/7cbc0036f4/usr/local/libexec/git-core",
      "HOME": "/home/user",
      "PATH": "/home/user/ncs/toolchains/7cbc0036f4/usr/bin:/home/user/ncs/toolchains/7cbc0036f4/usr/bin:/home/user/ncs/toolchains/7cbc0036f4/usr/local/bin:/home/user/ncs/toolchains/7cbc0036f4/opt/bin:/home/user/ncs/toolchains/7cbc0036f4/opt/nanopb/generator-bin:/home/user/ncs/toolchains/7cbc0036f4/opt/zephyr-sdk/arm-zephyr-eabi/bin:/home/user/ncs/toolchains/7cbc0036f4/opt/zephyr-sdk/riscv64-zephyr-elf/bin:/home/user/.local/bin:/home/user/zephyrproject/zephyr/samples/tfm_integration:/home/user/zephyrproject/zephyr:/home/user/nordic:/opt/nrf-command-line-tools:/usr/bin:/bin:/home/user/.local/bin:/usr/bin/git:/bin:/usr/bin:/opt/st/stm32cubeclt_1.18.0:/opt/st/stm32cubeclt_1.18.0/STM32CubeProgrammer/bin:/opt/st/stm32cubeclt_1.18.0/STLink-gdb-server/bin:/opt/st/stm32cubeclt_1.18.0/CMake/bin:/opt/st/stm32cubeclt_1.18.0/Ninja/bin:/opt/st/stm32cubeclt_1.18.0/GNU-tools-for-STM32/bin:/home/user/.local/bin:/opt/st/stm32cubeclt_1.18.0:/opt/st/stm32cubeclt_1.18.0/STM32CubeProgrammer/bin:/opt/st/stm32cubeclt_1.18.0/STLink-gdb-server/bin:/opt/st/stm32cubeclt_1.18.0/CMake/bin:/opt/st/stm32cubeclt_1.18.0/Ninja/bin:/opt/st/stm32cubeclt_1.18.0/GNU-tools-for-STM32/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/home/user:/snap/bin:/snap/bin:/home/user/.local/bin:/home/user/zephyrproject/zephyr/samples/tfm_integration:/home/user/zephyrproject/zephyr:/home/user/nordic:/opt/nrf-command-line-tools:/usr/bin:/bin:/home/user/.local/bin:/usr/bin/git:/bin:/usr/bin:/opt/st/stm32cubeclt_1.18.0:/opt/st/stm32cubeclt_1.18.0/STM32CubeProgrammer/bin:/opt/st/stm32cubeclt_1.18.0/STLink-gdb-server/bin:/opt/st/stm32cubeclt_1.18.0/CMake/bin:/opt/st/stm32cubeclt_1.18.0/Ninja/bin:/opt/st/stm32cubeclt_1.18.0/GNU-tools-for-STM32/bin:/home/user/.local/bin:/opt/st/stm32cubeclt_1.18.0:/opt/st/stm32cubeclt_1.18.0/STM32CubeProgrammer/bin:/opt/st/stm32cubeclt_1.18.0/STLink-gdb-server/bin:/opt/st/stm32cubeclt_1.18.0/CMake/bin:/opt/st/stm32cubeclt_1.18.0/Ninja/bin:/opt/st/stm32cubeclt_1.18.0/GNU-tools-for-STM32/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/home/user:/snap/bin:/snap/bin",
      "ZEPHYR_TOOLCHAIN_VARIANT": "zephyr",
      "ZEPHYR_SDK_INSTALL_DIR": "/home/user/ncs/toolchains/7cbc0036f4/opt/zephyr-sdk",
      "PYTHONPATH": "/home/user/ncs/toolchains/7cbc0036f4/usr/local/lib/python3.12:/home/user/ncs/toolchains/7cbc0036f4/usr/local/lib/python3.12/site-packages",
      "USER": "user"
    },
    "inherited": {
      "ELECTRON_RUN_AS_NODE": "1",
      "HOME": "/home/user",
      "PATH": "/home/user/.local/bin:/home/user/zephyrproject/zephyr/samples/tfm_integration:/home/user/zephyrproject/zephyr:/home/user/nordic:/opt/nrf-command-line-tools:/usr/bin:/bin:/home/user/.local/bin:/usr/bin/git:/bin:/usr/bin:/opt/st/stm32cubeclt_1.18.0:/opt/st/stm32cubeclt_1.18.0/STM32CubeProgrammer/bin:/opt/st/stm32cubeclt_1.18.0/STLink-gdb-server/bin:/opt/st/stm32cubeclt_1.18.0/CMake/bin:/opt/st/stm32cubeclt_1.18.0/Ninja/bin:/opt/st/stm32cubeclt_1.18.0/GNU-tools-for-STM32/bin:/home/user/.local/bin:/opt/st/stm32cubeclt_1.18.0:/opt/st/stm32cubeclt_1.18.0/STM32CubeProgrammer/bin:/opt/st/stm32cubeclt_1.18.0/STLink-gdb-server/bin:/opt/st/stm32cubeclt_1.18.0/CMake/bin:/opt/st/stm32cubeclt_1.18.0/Ninja/bin:/opt/st/stm32cubeclt_1.18.0/GNU-tools-for-STM32/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/home/user:/snap/bin:/snap/bin",
      "USER": "user"
    }
  },
  "terminal": {
    "defaultProfile": null
  },
  "config": {
    "nordic-semiconductor.nrf-connect": {
      "topdir": "",
      "toolchain": {
        "path": ""
      },
      "ozonePath": "",
      "applications": [
        "${workspaceFolder}"
      ],
      "applicationOptions": {},
      "kconfig": {
        "interface": "kconfig"
      },
      "west": {
        "env": {
          "$base": "terminal"
        }
      },
      "boardRoots": [],
      "taskBindings": {},
      "buildTerminal": {
        "condensedProgress": true
      },
      "debugging": {
        "flash": true,
        "bindings": {},
        "justMyCode": false
      },
      "activeAppFollowActiveEditor": true,
      "flash": {
        "softreset": false,
        "erase": false,
        "recover": false
      },
      "enableTelemetry": false,
      "thirdpartyIntegration": {},
      "toolchainManager": {
        "indexURL": null,
        "installDirectory": null
      },
      "nrfutil": {
        "home": null
      },
      "defaultOpenAction": "ask",
      "terminalProfile": {
        "shell": null
      }
    },
    "nordic-semiconductor.nrf-terminal": {
      "terminalMode": "character"
    }
  },
  "extensions": {
    "internal": {
      "nordic-semiconductor.nrf-connect": {
        "version": "2025.5.152",
        "path": "/home/user/.vscode/extensions/nordic-semiconductor.nrf-connect-2025.5.152-linux-x64",
        "isActive": true
      },
      "nordic-semiconductor.nrf-terminal": {
        "version": "2024.9.14",
        "path": "/home/user/.vscode/extensions/nordic-semiconductor.nrf-terminal-2024.9.14",
        "isActive": true
      },
      "nordic-semiconductor.nrf-devicetree": {
        "version": "2025.4.22",
        "path": "/home/user/.vscode/extensions/nordic-semiconductor.nrf-devicetree-2025.4.22",
        "isActive": true
      },
      "nordic-semiconductor.nrf-kconfig": {
        "version": "2025.4.26",
        "path": "/home/user/.vscode/extensions/nordic-semiconductor.nrf-kconfig-2025.4.26",
        "isActive": true
      }
    },
    "external": {
      "marus25.cortex-debug": null,
      "ms-vscode.cpptools": "1.25.3",
      "ms-vscode.js-debug": "1.100.1",
      "ms-vscode.js-debug-companion": "1.1.3",
      "ms-vscode.vscode-js-profile-table": "1.0.10",
      "ms-vscode.cmake-tools": "1.20.53",
      "ms-vscode.cpptools-extension-pack": "1.3.1",
      "ms-vscode.cpptools-themes": "2.0.0",
      "trond-snekvik.gnu-mapfiles": "1.1.0"
    }
  }
}

Again, I would appreciate any ideas on how to quickly resolve this. It would be great if all these features and functionality worked.

Best Regards,

sonic4

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