Cannot program nrf52840dongle_nrf52840

[Burt]

I build code with the command

 west build -b nrf52840dongle_nrf52840

and it builds fine, but I get errors when trying to Open DFU Bootloader E3FE4EE06DC5 with Programmer v4.6.2.
The program I am building is nrf/samples/bluetooth/llpm and the nRF Connect SDK level is v2.5.0. Here is what I get from the Programmer:

00:30:33.499

Initialising the bundled nrfutil device

00:30:34.062

Using the bundled core version for nrfutil device: 8.0.0

00:30:34.130

Using nrfutil-device version: 2.12.3

00:30:34.130

Using nrf-device-lib version: 0.17.81

00:30:34.130

Using nrf-probe version: 0.40.1

00:30:34.131

Using JLink version: JLink_V8.18

00:30:34.199

Getting serial port options from the persistent store for E3FE4EE06DC5.pc-nrfconnect-programmer

00:30:34.201

Device connected with the serial number E3FE4EE06DC5

00:30:37.202

Selecting device with the serial number E3FE4EE06DC5

00:30:37.480

Error: Failed with exit code 1. Subprocess C:\Users\Burt\AppData\Roaming\nrfconnect\nrfutil-sandboxes\8.0.0\device\2.12.3\bin\nrfutil-device.exe failed with unexpected exit code Some(-1073741819)

00:30:37.480

Selected device with the serial number E3FE4EE06DC5

00:30:37.481

Using nrfutil-device to communicate with target via USB SDFU protocol

00:30:37.704

Error: Failed with exit code 1. Subprocess C:\Users\Burt\AppData\Roaming\nrfconnect\nrfutil-sandboxes\8.0.0\device\2.12.3\bin\nrfutil-device.exe failed with unexpected exit code Some(-1073741819)

Is this supposed to work? Thanks.

Burt Silverman

[Burt]

This problem is happening on a Windows 11 machine. It does not happen on at least one of my Windows 10 machines. I uninstalled nRF Connect for Desktop and reinstalled it, on Windows 11; that did not help.

Burt

[Vidar Berg]

Hi Burt,

Thanks for the clarification. From what I can find, this error indicates that a DLL cannot be loaded, which can happen if the required Microsoft C++ Redistributable  is not installed. Could you try installing /re-installing this and see if helps. 

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022 

Best regards,

Vidar

[Burt]

Thank you, Vidar, the problem is solved with your solution. I went to the page you mentioned, and the first thing I saw was their Note about MS Visual Studio (not VS Code) and I then saw that there is a copy of Visual Studio on this Windows 11 laptop that had not been updated in a long time. So, step 1 was to update it. And that solved the issue. I guess I don't know why the installation/updating/uninstalling/reinstalling of nRF Connect for Desktop did not catch the missing Microsoft C++ Redistributable, but I won't worry about that, now.

Burt